Ringwood Medical Centre
The Close, Ringwood, Hampshire, BH24 1JYContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Unethical
Rated 1 star out of 5
by Cyan - Posted on 23 July 2024
I ran out of my contraceptive patch so was firstly told they don’t take prescriptions over the phone which was fine so I called 111 to which they put in a prescription for me but wanted me to call my doctor to approve it, I called the doctors and was met with a receptionist that told me I shouldn’t call 111 but didn't seem as though she was willing to help me and was unprofessional to the point she told me it was my fault that I had run out of my prescription and that it wasn’t an emergency the way she was speaking in general was very condescending and I was being nothing but nice. I explained to her that if I had been on these for over a year and if I just came off it would have a detrimental effect to my hormones and menstrual cycle. She then proceeded to send me a link to my phone to fill out that was for the combined pill that I am not even on.
Visited July 2024
Review titled Ringwood Medical Centre
Replied on 25 July 2024
Dear Cyan I am truly very sorry to learn that your recent experience of the Practice has been so poor. I would like to investigate this matter to understand what went wrong and to resolve the issue. In order to investigate the matter and resolve the problem I will need to identify you in the clinical system. Please could you contact me directly at the Practice by telephone on No. 01425 478901 or via the Admin Team email account hiowicb-hsi.ringwoodmc-admin@nhs.net I look forward to hearing from you. Yours sincerely Andy Hallowell Practice Manager
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Review titled Such kindness
Rated 5 stars out of 5
by Pat Almond - Posted on 17 March 2024
For a slightly nervous lady,the patience and kindness was wonderful. The eye screening dept is very efficient and thorough -and this wasn’t a “one off” as I’ve been many times,and each time has been the same. Thank you to each one of you!
Visited March 2024
Review titled Ringwood Medical Centre
Replied on 18 March 2024
Dear Mrs Almond Thank you for taking the time to provide such wonderful feedback. Yours sincerely Andy Hallowell Practice Manager Ringwood Medical Practice
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Review titled A Great Ambassador in communication and caring
Rated 5 stars out of 5
by Jennifer McFarlane - Posted on 19 December 2023
My experience has been with a nurse practitioner who during my visits has created a relaxed atmosphere resulting in easy communication. She is a good listener who uses her wide knowledge and experience to generate confidence. The result provides a better patient experience and I leave feeling physically and mentally at ease. I do hope the practice will retain her services.
Visited December 2023
Review titled Ringwood Medical Centre
Replied on 21 December 2023
Dear Jennifer Thank you so much for taking the time to provide such wonderful and important feedback. Yours sincerely Andy Hallowell Practice Manager
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Review titled Loss of confidence in this practice
Rated 5 stars out of 5
by Anonymous - Posted on 07 November 2023
Last few visits have been for recurring ear infection, with 2 of these visits walking in to seeing “ear infection” googled on the screen. Last week went back as needed medication to help and was clear to them that I’m pregnant and to prescribe something safe. Was prescribed something unsafe for pregnancy despite asking several times and pharmacist did not dispense prescription due to this. Check what is being prescribed as I would have taken this if I hadn’t double checked with pharmacist if it was suitable.
Visited November 2023
Review titled Ringwood Medical Centre
Replied on 09 November 2023
Dear Sir / Madam I am truly very sorry that you have encountered this experience. I would like to investigate the matter in order to understand what went wrong and also to prevent a similar issue from happening again. I would be grateful if you could contact me at the Practice in order to discuss the matter with me. You can telephone me via the main No. 01425 478901 or via the central Admin email account hiowicb-hsi.ringwoodmc-admin@nhs.net Moreover, if your clinical concerns are persisting I implore you to contact the Practice again to seek clinical input and review. I look forward to hearing from you. Yours faithfully Andy Hallowell Practice Manager
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Review titled Poor practice communication
Rated 2 stars out of 5
by Anonymous - Posted on 26 May 2023
Realised I had one pill left of my regular medication, put a request in via the online order request form, then phoned the practice to ask them if if they could possibly review the request and issue. Met with a very rude receptionist who talked to me as if I was 10 years old, didn't listen and talked over me. Posted anonymously because I don't want to be targeted. I've encountered rudeness at the practice many times but also have to say there are nice, empathetic and competent receptionists as well. Luck of the draw!
Visited May 2023
Review titled Ringwood Medical Centre
Replied on 05 June 2023
Dear Patient I am very sorry to learn of your recent experience and how disappointing the outcome was. I acknowledge your wish to remain anonymous to avoid being targeted. Nevertheless this is a matter I would like to investigate. Please do get in contact with me directly at the Practice if you wish. Moreover, I am also keen to ensure you did manage to obtain prescription for your repeat medication. If the matter is still outstanding then I implore you to contact the Practice again. Yours sincerely Andy Hallowell Practice Manager