Ringmead Medical Practice
Leppington, Bracknell, RG12 7WWContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Poor service when trying to access an appt
Rated 2 stars out of 5
by Anonymous - Posted on 16 August 2024
I have recently attended A&E and know that they were contacting my GP, heard nothing from them . Am still in pain and tried yesterday to get online consultation , says that online system unavailable and the same again today. Even the NHS app is saying the surgery is closed even though it’s supposed to be open to 6.30pm . This is an extremely poor service and what’s the point of an online system if it’s unavailable to use by patients . It says the only way you can phone them is if you need an urgent appt.
Visited August 2024
Ringmead Medical Practice has not yet replied.
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Review titled Outstanding Consultation
Rated 4 stars out of 5
by Ali Spring - Posted on 26 April 2024
After many consultations with different GP’s for an ongoing health issue finally spoke to a GP who spent the time to listen, ask questions & check my notes in detail. He then proceeded to explain how procedures work and most importantly reassured me. He then spotted a blood test that hadn’t been carried out and arranged for this to be done. Finally he gave me lots of advice whilst I wait for my referral to come through. I wish all GPs were as good!
Visited April 2024
Review titled Ringmead Medical Practice
Replied on 10 June 2024
Thanks so much for talking to time to write this review - In these challenging times of high workload and pressures, it really goes a long way to encourage this high level of care that is expected for all that work at the practice. Many best wishes
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Review titled Amazing help
Rated 5 stars out of 5
by Dorothy Kirkham - Posted on 28 November 2023
My first visit to a doctor at Birch Hill, Bracknell. Has restored my faith in the medical profession. Listened to my problem, and wants to help solve it. First time in 12 months I feel I am getting somewhere. Thank you
Visited November 2023
Review titled Ringmead Medical Practice
Replied on 13 December 2023
Thank you for taking the time to give this feedback - will be circulated as is very motivating indeed - keep well and happy!
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Review titled Cannot get appt
Rated 1 star out of 5
by Anonymous - Posted on 16 February 2023
Have Neurology problem opticians told me to get an urgent referral to a neurologist as I am losing my eye sight and need urgent att. Have to wait for over 2 weeks before I even get a phone consultant.
Visited February 2023
Review titled Ringmead Medical Practice
Replied on 26 February 2023
Many thanks for this. And very sorry that you had problems making an appointment and the worry you have faced. As you may know already, the demand for appointments and medical advice is at an all time high nationally, along with workforce challenges and hence the shortage in appointments, either phone or face-to-face - we are not alone and all practices are facing tremendous pressures. It may be of interest to you that our practice offers nearly twice the number from the next highest locally, and yet we still are having difficulty in managing demand. To manage demand, we have recently commissioned a service whereby all appointment requests and advice request are via Klinik - an online service on our website whereby you can put in an enquiry or ask for medical advice including referrals. With this you will definitely get a response in a timely way as we action ALL Klinik forms daily, by a doctor. All requests are prioritized and if your action was urgent after triage you would definitely hear quickly from us. The feedback we have received so far from users of Klinik is over 85% positive with speed of action by the practice, and delivery of the advice requested - which includes making a face-to-face appointments to be seen by a health professional as well as booking of telephone consultations - both in a timely way. Mail received from external organizations are also actioned similarly but there is frequently a delay in receiving information. However, if in your case the optician asked you to contact us, then Klinik would have been the most efficient way in any case, saving you hanging on the phone etc. Again, apologies and hope you have had this managed as required and if not then please do follow the Klinik process and am certain will be processed appropriately. Thanks again and many best wishes
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Review titled Great service level and friendly staff
Rated 5 stars out of 5
by Sally M - Posted on 08 February 2023
My husband and I are new to the practice and have both needed to use the GP service. We have received prompt, practical and friendly advice from everyone, from the GPs, to the nurse, pharmacy staff and reception staff. As I have a complicated medical condition, the efficient and speedy response from this practice has been a great relief to me as a new patient.
Visited February 2023
Review titled Ringmead Medical Practice
Replied on 14 February 2023
Thanks for taking the time to complete this feedback - highly appreciated as the team have been working hard to deliver a high quality service. It will be shared with the team, as always motivates us all to continue and do better.