Ringmead Medical Practice - Birch Hill
Birch Hill Medical Centre, Leppington, Bracknell, Berkshire, RG12 7WWContact details and opening times
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about Ringmead Medical Practice - Birch Hill .
Reviews
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Review titled Supportive receptionist
Rated 3 stars out of 5
by Rachel Davies pressinger - Posted on 19 October 2024
Called and spoke to a receptionist called j*** who was able to navigate and offer alternatives to my situation while informing a doctor. She was down to Earth yet understanding. I’m often nervous with my new diagnosis ms and don’t always want to shout for help as if it’s a demand, yet She got it and helped. Thank you Ringmead for having a member of staff like this.
Visited October 2024
Ringmead Medical Practice - Birch Hill has not yet replied.
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Review titled Quick response to Klinik request
Rated 5 stars out of 5
by David Stygall - Posted on 09 October 2024
I submitted a Kliniks request regarding my condition post prostate cancer procedure. The doctor phoned within an hour of submitting the request, and was understanding of my situation and ordered antibiotics upon discussing my symptoms. But he was also caring and kind and asked how I was feeling and I felt afterwards this doctor was interested in me. Just what needed. Thank you
Visited September 2024
Ringmead Medical Practice - Birch Hill has not yet replied.
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Review titled Amazing GP
Rated 5 stars out of 5
by Wendy - Posted on 01 September 2024
Unfortunately I’m unable to use the Doctors name I saw yesterday - but she had such a lovley manner and dealt with all my queries with great kindness and patience Thankyou
Visited August 2024
Ringmead Medical Practice - Birch Hill has not yet replied.
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Review titled Fantastic service
Rated 5 stars out of 5
by Anonymous - Posted on 16 August 2024
I sent an online consultation and within 3 minutes I had received a call. He was really nice and reassured me. Couldn’t ask for a better service. Thanks
Visited August 2024
Ringmead Medical Practice - Birch Hill has not yet replied.
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Review titled Great experience
Rated 5 stars out of 5
by Mumofteenageson17 - Posted on 09 July 2024
Booked son in as he has a worrying health condition. Prompt appointment and scan and bloods booked to check him. Very grateful. Warm, friendly team. Thank you 🙏
Visited July 2024
Review titled Ringmead Medical Practice - Birch Hill
Replied on 01 August 2024
Thank you for taking the time to give this feedback - goes a long way to maintain and motivate care-provision, and will share with the team. Hope all is well and thank you again
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Review titled Great service
Rated 5 stars out of 5
by Theresa Barlas - Posted on 03 June 2024
I completed the online consult form and within 10 mins, I received a text with an appointment for that day. The doctor was great and was able to provide me with various options to help with my mobility issues.
Visited June 2024
Review titled Ringmead Medical Practice - Birch Hill
Replied on 10 June 2024
Thanks so much for this review. We are very glad that this process worked in a timely way for you and will hopefully give confidence to all patients that our online consultation service (Klinik) works. Many best wishes.
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Review titled Caring Service
Rated 5 stars out of 5
by Vivian Delekat - Posted on 30 May 2024
First of all the service for the appointment online was amazing and effective, my query was replied so quickly. Thank you. I was given an appointment and the second day a consultation nearly straight again. Very thankful I’d had a very hard time abroad and came back afraid of my condition. The first appointment they were ok but did not feel they were empathetic with my case so I left upset. The prescription took so long to get through. It did not on the first day after a long waiting and a 40min waiting for a reply call. I came back on the second day and still not ready. Again had to place a phone call and beg the person who answered, she said she did not dealt with prescriptions and referred me to someone else. After more begging and nearly in tears she was very lovely and helped me, I got the prescription straight away. It was a matter of urgency for me to follow the treatment given by my doctor abroad. The second appointment a telephone call was answered so quickly What an amazing service by … he was lovely, caring, understanding, sympathetic, and got helped straight away with my prescription needed. Thank you Dr you did make me feel really better. I live on my own none looks after me here. My family is abroad and I came back from China unwell very upset and down due to the health issue I suffered. I take this opportunity also to thank my practice in general I get with really nice people there. The people that answer the phone are very lovely and helpful in the way they speak to me. I am just not happy at the fact that the first prescription needed was imperative to get asap. I did not understand why they promised to send it straight away and it took some time and much effort for me to get it.
Visited May 2024
Review titled Ringmead Medical Practice - Birch Hill
Replied on 10 June 2024
many thanks for taking the time to write this review. Hope all is well now for you and apologies for the problems you have had with the practice, although you say some very positive things also. We have investigated into what happened and it looks like the person you consulted, is not someone who can sign off prescriptions and has to get the duty doctor to do this. Unfortunately this doctor was extremely busy (finished the day at around 9pm that day) and overlooked completing the sign off. This is a rare event and apologies again. Demand for medical advice is very high currently and this may also explain the delay you had on the phone to get the prescription. We do have a call back facility and would advise all to use this such that you don't have to wait on the phone as all call-backs ought to be processed the same day. Sincere apologies again, and thanks for your lovely comments which will be shared with the team. Hope all is well, and best wishes as always.
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Review titled Excellent service!
Rated 5 stars out of 5
by Jane - Posted on 01 May 2024
I completed a Klinik online consultation for the time on Monday morning. A GP called me about 20 minutes later - consultation and medication ordered & sent electronically to my nominated pharmacy. Absolutely amazing service! Thank you very much.
Visited April 2024
Review titled Ringmead Medical Practice - Birch Hill
Replied on 10 June 2024
thank you for writing this feedback. The Klinik online process is exactly for the outcome you received - which is triage by a Dr, who then assesses next steps which was in your case some medication. But in other cases may be an appointment, organising further paper-work, or signposting to another agency. It may even be that of referral to hospital. We are getting many more positive reviews for Klinik (over 86%) and you review confirms this. Thanks again and best wishes.
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Review titled Great service
Rated 5 stars out of 5
by Sarah Bishop - Posted on 02 April 2024
I sent in an e consult online in the the morning, and received a phone call from a doctor at lunchtime. After a brief consultation, medication was sent to my local pharmacy. An outstanding service, thankyou.
Visited April 2024
Review titled Ringmead Medical Practice - Birch Hill
Replied on 18 April 2024
Thank you for taking the time to provide this feedback - means a lot and motivating to continue doing well - and will be shared with the team. Thank again and best wishes
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Review titled Attentive and professional
Rated 5 stars out of 5
by Jenny Lewsley - Posted on 18 March 2024
Econsult system was really easy to use and received a prompt response. Follow up appointments have now been booked. My GP listened and was interested in my problem as well as my well-being
Visited March 2024
Review titled Ringmead Medical Practice - Birch Hill
Replied on 18 March 2024
Thank you for this invaluable feedback to us but also to other patients in that the system works. Additionally, very good to hear that the clinicians are managing patients in a very holistic way - which is very motivating during these difficult times in the NHS of high demand and stress but only thinking of the patient and not themselves. Best wishes and thanks again.