Rickleton Medical Centre
Office Row, Rickleton, Washington, Tyne and Wear, NE38 9EHContact details and opening times
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Reviews
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Review titled Poor experience
Rated 1 star out of 5
by Anonymous - Posted on 28 July 2023
I hardly ever need to make a GP appointment when I do need an appointment, I know I’m not going to pass the receptionist assessment. Before you get an appointment you must first prove that your head fell off. Once you pass the receptionist assessment you are told yes or no to the suitability of an appointment. The surgery really need to invest more resource into customer training and improving their manner in the team that is the first point of contact. The receptionist who dealt with me was rude, made it quite clear I wasn’t suitable for an appointment and was in a rush to get me off the phone. Very disappointing.
Visited July 2023
Review titled Rickleton Medical Centre
Replied on 08 November 2023
Dear Patient, Thank you for your comments. I'm sorry to hear of the problem that you encountered and I have spoken to our reception staff. If you would like to discuss your concerns I would be happy to help and address them. Best wishes Rickleton Medical Centre D Webster Practice Manager