Ribbleton Medical Centre
243 Ribbleton Avenue, Ribbleton, Preston, Lancashire, PR2 6RDContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Unprofessional & very rude
Rated 1 star out of 5
by Anonymous - Posted on 16 September 2024
No help what so ever spoken to vey rude and cocky by the receptionist today would not recommend this doctors to anyone doctors are useless prescribed wrong medication numerous times ended up having to go a&e to be diagnosed properly & receive the correct medication!
Visited September 2024
Review titled Ribbleton Medical Centre
Replied on 17 September 2024
Dear Patient, I am very sorry to hear about your recent experience at our practice. I would be most grateful if you would kindly email your complaint along with your contact details to our practice email address so that this can be investigated further. Our email address is: Lscicb-gp.ribbletonmc-p81184@nhs.net Yours faithfully, Lauren Keenan Assistant Practice Manager
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Review titled Absolutely disgusted.
Rated 1 star out of 5
by Anonymous - Posted on 04 September 2023
My son was prescribed neocate on Friday. This formula came in a tub of 400g which would only last my son 3 days. So I then on Monday sent an email at 3am requesting an urgent prescription for his formula. I also rang in once the surgery had opened just to make sure they had picked up on the email as I knew his milk would run out mid day which I explained to them. I can’t fit the full ordeal I went through in the amount of characters that are given but long story short after numerous phone calls and even going down to the pharmacy and surgery a number of times on the same day I still did not get what was meant to be an urgent prescription. This is not paracetamol or a plaster I’m asking for it’s the milk my 5 month old lives off. By 6pm which is closing time the prescription was still not at the pharmacy and I had to therefore feed my child formula he was allergic to to get him to stop crying out of hunger. I also forgot to mention how rude the receptionist was and didn’t even bother to acknowledge the distress I was in of having a starving baby and not having the formula to feed him. In fact she said in the exact words “the doctors with a patient, would u like it if I barged in while u were in there with ur son”. How ridiculous when that was not what I was asking. I was spoken to like I was a pest and was stupid for asking for the prescription to be rushed considering my son hadn’t had his milk in over 4 hours.
Visited September 2023
Review titled Ribbleton Medical Centre
Replied on 18 September 2023
Dear Patient, Firstly, I would like to apologise for the service that has been provided. This is totally unacceptable and I would be most grateful if you would kindly get in contact with the Practice Manager, Sharon Orr as soon as possible so that a thorough investigation can be carried out. Kindest regards, Lauren Keenan Assistant Practice Manager
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Review titled Not Helpful
Rated 3 stars out of 5
by Anonymous - Posted on 16 March 2023
I have been informed that I can only have one month's supply of tablets because I have not had a blood test. The reason for me not having a blood test recently is because there are no appointments till mid April at my nominated Saturday appointments. Now you might say why do you not go in the week I work so I opted for Saturday appointments. So the surgery is now not giving me my normal 3 months supply of tablets.
Visited March 2023
Review titled Ribbleton Medical Centre
Replied on 20 March 2023
Dear Patient, Regular blood tests are required in order to monitor your medication. These test are important as your medication may need to be altered dependent on the results. When blood tests are overdue, medication is reduced to a month supply in case there are any medication changes. I can only apologise if your medication has been reduced without any prior warning. In order for me to look into this further and provide a resolution, please can you kindly contact me on 01772 501070? Yours faithfully, Lauren Keenan Assistant Practice Manager
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Review titled Kind and considerate support
Rated 5 stars out of 5
by Karen Yates - Posted on 09 March 2023
My husband has recently been diagnosed with Cancer and a few days after notifying our GP Practice, he unexpectedly received a letter from the surgery kindly informing him of what support and help they can offer. This was very reassuring and welcomed. Everyone at the Surgery is pleasant, helpful and professional at all times. It’s comforting to know that his diagnosis has been acknowledged and noted. Thank you for your continuing help and support, it is much appreciated.
Visited March 2023
Review titled Ribbleton Medical Centre
Replied on 14 March 2023
Dear Mrs Yates, Thank you very much for taking the time to leave a review. Your review has been shared with the team and we really appreciate your kind words. We are glad you are happy with the service provided and we will endeavour to support both you and your family the best we possibly can. Kind regards, Ribbleton Medical Centre