Redwood Practice
Redwood Practice, Dartford West Health Centre, Dartford, Kent, DA1 2HAContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Nurse was fantastic
Rated 4 stars out of 5
by John Atkinson - Posted on 26 September 2024
Had a nurse appointment today at 9.00am. Saw her at 8.55 for diabetic health check she took bloods and whilst there she carried out my Asthma review. Brilliant. Thank you Jas
Visited September 2024
Redwood Practice has not yet replied.
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Review titled Worst GP experience ever
Rated 1 star out of 5
by Anonymous - Posted on 25 September 2024
Last three weeks I am requesting GP to give me a letter for my daughter who is suffering from urine problem. She has to pass urine as soon as possible. I need the letter for her school as a proof so that class teacher will allow her as soon as she requests. She had accidents on school and now feeling so shy to go to school. GP continuously ignoring our request and today the receptionist said if I need letter for my 13 years old daughter, I need to pay £25.00. I agreed to pay £25 and then they said they will issue the letter. If they need money they could tell before, my daughter didn't need to embarrass at school. These receptionists do not have any manner, they should be sacked. They should know we receive care from NHS because we pay Ni. its not a free service. I even don't know whether they can charge for letter for a child as they receive free treatment and care. This GP needs to be closed.
Visited September 2024
Redwood Practice has not yet replied.
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Review titled Management skills lacking.
Rated 1 star out of 5
by Justin Kredable - Posted on 17 July 2024
Getting an appointment 1/10. Chance of a phone call response once you have secured an appointment 1/10. Chance of the Practice Manager replying to comments on this page.1/10. At least the reception desk is accessable now; until recently a queue of 30 minutes at least! Receptionists triaging with no medical training. What a shambles1
Visited July 2024
Redwood Practice has not yet replied.
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Review titled The failing NHS!
Rated 1 star out of 5
by Anonymous - Posted on 12 June 2024
I went online at 8am when the surgery opens hoping to recieve a phone call from one of the doctors within the next day regarding an ongoing servere pain at the top of my left arm which was not getting any better and wanted some strong painkillers to try and help ease it. But to my dismay the very unpleasant and unhelpful receptionist reolied saying " the doctors have triaged all the appointments and the earliest is the following Friday" , which was over a week away! I asked the receptionist if the doctor could call me as I wanted some pain killers and also a sick certificate for work which her reply was ' the doctor wants to see you face to face". As the pain started to get worst as the day went onI tried calling the surgery at 4pm to see if there was any cancellations and an automated voice machine said the surgery was now closed due to staff training!! (Staff training being an understatement) If the pain doesn't ease I will now find myself having to go to A and E and probably end up waiting for god knows how many hours, I find the whole process very dysfunctional aka the failing NHS!
Visited June 2024
Redwood Practice has not yet replied.
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Review titled Terrible - No chance of getting seen by a GP
Rated 1 star out of 5
by Jacqueline Goodchild - Posted on 10 April 2024
Have been on hold for two and a half hours and no one answers got to 3 in the queue and then it rang went to hold and then rang again for 45 mins. 111 say ring your GP, Pharmacist says see your GP, no one wants to help unwell people anymore. I have now called again and I am now 6th in the queue again.... please realise the GP system in the country is degusting right now.
Visited April 2024
Redwood Practice has not yet replied.
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Review titled 0% chance of appointment!!!
Rated 1 star out of 5
by Anonymous - Posted on 02 April 2024
I rung for appointment when they opened at 8am, got through after 15 minutes ( which was great), I told them what was wrong, I had a lump come up on my face, which had grown within 7 days, was worried as my father had cancer removed from his face last year and looked like this lump, been 6 days now and still no call back from GP, will have to go to A&E and have checked, looking for new doctors and not virtual doctor that you never see. thanks for nothing.
Visited March 2024
Redwood Practice has not yet replied.
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Review titled Awful
Rated 1 star out of 5
by Anonymous - Posted on 14 March 2024
If I could give 0 I would..the staff at the Orchard Parctice are rude and they decide nothing is an emergency so always a 2-3 week wait for an appointment..I have been a Dartford resident all my life but somehow you're more likely to get an appointment if you live in Bexley village which is definitely not in the catchment area..I was caller 27 an hour and 40mins later they called back..I had already phoned another doctors I was caller number 4..what a difference..sack all the phone staff and get ones that answer the phone not just sit around drinking tea and chatting. They do not want to deal with anything complaint related and make the excuse that they are not the only doctors in that building..the whole thing is a joke. Practice Manager no different she is never available and just as rude as the reception staff.
Visited March 2024
Redwood Practice has not yet replied.
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Review titled Very poor reception service
Rated 2 stars out of 5
by Maria June Jepp - Posted on 20 February 2024
I contacted the surgery today to book appointments with the nurse for a dressing change and removal of stitches post surgery. I was number 7 in the queue and after 49 minutes am only number 5. Myself and other family members have repeatedly had such difficulties contacting the surgery by phone, often getting to number 1 in the queue only to have the line dropped. I have absolutely no complaints about the service offered by any of the GP's but something surely must be done about the difficulties in trying to get a response from the reception and usually the E-Consult service is closed around 9am which is also very unhelpful.
Visited February 2024
Redwood Practice has not yet replied.
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Review titled poor service and misleading
Rated 1 star out of 5
by Anonymous - Posted on 23 February 2024
i have been using this local surgery for 3 years now after coming from another the recent experiences have just reminded me that it’s levels over the 3 years have got a lot worse mainly in trying to see a GP recently i was trying to get an appointment but excepted a phone call instead i got that call from a receptionist but couldn’t take it at that moment so i rang back but i couldn’t get through as i was 8th in the queue for ages i tried 4 more times over the next hour snd i was still 8th !!! eventually i went in person ( 10 min walk ) and found a waiting room with just a couple people and the reception with 1 other person being dealt with, whilst i waited i rang the number out of curiosity and hey presto guess what i was 8th in the queue!!!! when i finally got to speak to the receptionist i was told all appointment were now filled ! i said i tried to get through but couldn’t and tackled her about the “queue system” she replied she was on her own and couldn’t deal with the phone as well as the patients ! when i asked to see the practice manager i got told to email as they didn’t do face to face !! generally misleading and poor i’m still untreated and have sent 3 emails in to which none have been answered!!! shocking practice
Visited February 2024
Redwood Practice has not yet replied.
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Review titled Bad website, Appointment system is unclear & dysfunctional
Rated 2 stars out of 5
by Anonymous - Posted on 22 February 2024
The web sight doesn't tell you how to get an appointment. Instead it gives you linkx to an online booking system which it's not running most of the time and says that you should phone 111. That is except between 8am and 8.30am (Mon-Fri) when an e-system allows you to book an appointment. The other 23.5 hours of the day the information is absent and no contact is possible. If you phone they say to use the online booking at 8am. So basically it's impossible to get an appointment. Today (22/2/2024) the online bookings were fully taken by 8.24am and the system shut down again. (Interesting too that the review form doesn't allow you to talk about the web sight hence the mis-spellings!)
Visited February 2024
Redwood Practice has not yet replied.