Red Roofs Surgery
31 Coton Road, Nuneaton, Warwickshire, CV11 5TWContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Pathetic GP practice
Rated 1 star out of 5
by Anonymous - Posted on 08 June 2023
This practice is literally a joke, tbh. I wonder why its in existence at all. No amount of calls ever gets through and when they eventually do. The receptionist are quite rude to people or talk as if they dont want to be there at all. Whats the point of having such a practice in the community if they offer no help as expected. Planning to change to a more better and passionate place.
Visited June 2023
Red Roofs Surgery has not yet replied.
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Review titled Waiting times
Rated 2 stars out of 5
by Anonymous - Posted on 29 May 2023
Getting appointment is a joke but mostly no times for telephone appointments. If you only have a landline you have to arrange to stay home all morning or afternoon, not helpful when you work. If a mobile have to make sure always have a signal because if you miss the call they don't call back. Prescription repeats take a month and if you have to have a routine chat to doctor about a blood test you have to wait 4 weeks, not good for with people with medical anxiety and stress . Also you can only chat about one thing now and have to make yet another appointment for something else, another wait and waste of time for everyone
Visited May 2023
Red Roofs Surgery has not yet replied.
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Review titled Waste of time
Rated 1 star out of 5
by Anonymous - Posted on 24 May 2023
Receptionists are rude and seem like they don’t want to be there. The Doctors don’t listen and will only deal with one problem per visit, never mind that it’s taken over a month to get an appointment and if you’re lucky enough to get a face to face you are practically thrown out if you try to ask about more than one thing. Nobody seems to look at your medical records, for example I was given an antibiotic that I was allergic to even though it’s on my records for anyone who bothers to look. The few nurses that I have seen seem like they are trying to do their best but they don’t work for the practice, or at least the ones I saw didn’t. Getting an appointment is next to impossible because most of the doctors don’t work a full week in fact some of them only work one day.
Visited May 2023
Red Roofs Surgery has not yet replied.
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Review titled Great Nurses within Practice
Rated 5 stars out of 5
by Anonymous - Posted on 10 May 2023
I recently attended the surgery and can honestly say the nurse and student nurse who saw me were fantastic. They were very sensitive to the me during the procedure, they made me feel very relaxed and talked me through what was happening. Each time I have been to see the nurses at Red Roofs I have always treated respectfully and with care. Well done to all nurses at the practice
Visited May 2023
Red Roofs Surgery has not yet replied.
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Review titled Awful
Rated 2 stars out of 5
by Anonymous - Posted on 08 March 2024
The way I was spoken was awful, considering what I am going through, the way the lady handled it was disgusting. She spoke down to me, as if I was a nobody. I had my daughter with me at the time and the lady just kept going and going. Her attitude was awful, she didn’t show any compassion, any sympathy towards me or my situation. Appreciate the NHS are under a lot of stress right now, but kindness doesn’t cost a thing.
Visited March 2023
Review titled Red Roofs Surgery
Replied on 10 April 2024
Dear Patient I am sorry that you have experienced poor service with us, please contact me on my email address and I will look into this for you. c.flude@nhs.net Cheryl Flude Operations Manager
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Review titled Receptionist needs sack
Rated 3 stars out of 5
by Anonymous - Posted on 01 March 2023
I was told off by the receptionist for asking advice from the pharmacist next door when the doctors was closed. She was so nasty and said they had absolutely nothing to do with the chemist next door. Then on the NHS web site it tells us to talk to the pharmacist this was also advised on the news. ???
Visited February 2023
Review titled Red Roofs Surgery
Replied on 07 March 2023
We are very sorry for this experience. Could you please contact the surgery via our website and provide your details and the number that you called in on, so that we can listen to the call and respond accordingly - Please reference this review.
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Review titled Awful practice
Rated 1 star out of 5
by Anonymous - Posted on 13 January 2023
The experience with red roofs is disgusting, try to get an appointment to have an automated message tell you the appointments are all gone. Went on line and filled in the online contact form with all the ins and outs of my personal situation to receive a text back saying that is only for future appointments at the end of the month, and to call the surgery at 8 tomorrow. After 40 mins of them being ‘open’ and 17 phone calls the line is engaged. I couldn’t even get through to the point where your added to a queue that usually takes 45 mins to get to the top of. This isn’t a one off, its been like this every time you need an appointment for the past 2 years at least. Absolutely disgusting, people will be getting seriously ill from the lack of availability and care from this surgery.
Visited January 2023
Red Roofs Surgery has not yet replied.
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Review titled Not happy with the practice
Rated 2 stars out of 5
by Anonymous - Posted on 09 January 2023
Rang the gp today after 2 hours I finally got through and they told me there were no appointments for today she said ring back tomorrow or come down at 8 I am recovering from breast cancer surgery all I needed was a sick note and to have my tablets put on repeat prescription receptionist was not very helpful at all
Visited January 2023
Red Roofs Surgery has not yet replied.
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Review titled Being rude
Rated 1 star out of 5
by sheila sherriff - Posted on 22 November 2022
My mum came to bring a form,that the doctor sent her,,because she knocked on the window,they was very rude to her about knocking the window,, I don’t people talking to my mum like she did, if you opened your doors to the public,everyone else’s is working so why are you lot not open yours doors,
Visited November 2022
Red Roofs Surgery has not yet replied.
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Review titled Excellent Service
Rated 5 stars out of 5
by Janet Gill - Posted on 31 December 2022
Excellent service from the minor ops team who performed a pain free, scar free procedure to remove a facial lesion. Service was seamless starting with my appointment booked via the surgery portal through to my tissue sample results via text.
Visited November 2022
Red Roofs Surgery has not yet replied.