Red Bank Group Practice
Radcliffe Primary Care Centre, 69 Church Street West, Radcliffe, Manchester, Lancashire, M26 2SPContact details and opening times
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Reviews
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Review titled Absolutely shocking practice
by Anonymous - Posted on 23 October 2024
Called up at 7am with severe lower back pain, unable to walk, shooting pains down my legs. 8/10 pain with any movement of my right leg. Spoke to a DR who arranged a home visit. Waited all day in serious pain till 3am, when the person finally arrived, was not interested in doing any assessment of pain or possible nerve damage. The person took my temperature and blood pressure. Told me to “take paracetamol and deal with it” … So I obviously phoned the doctors back and demanded to speak to the DR again and was prescribed amitrypilin that I am greatful because I really just want to sleep pain free tonight but still I have had no assessment for possible nerve damage, numbness or anything. So I’ve tried to call again to ask to speak to the manager… The Receptionist: “what do you want to speak to the manager for?”… so I started to explain and she rudely interrupted with, “well that’s not us is it”… so I replied “very rude on the phone some of use” to that she replied, “well I’m going to end the call now because you don’t want to talk to me”… Correct i wanted to speak to the manager so why even question me then have an attitude about it? So rude and the Receptionist are Gatekeeping the complaints. I will be going to the hospital so I can be checked as long term nerve damage in the spine can cause paralysis and these people do not care.
Visited October 2024
Red Bank Group Practice has not yet replied.
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Review titled Not good
Rated 1 star out of 5
by Anonymous - Posted on 22 April 2024
Never answer the phones. On hold for over an hour on each occasion. No manager therefore complaints don't get responded to. Happens every time i ring uo. Like now been on hold nearly an hour to change the brand of a medication as it doesn't agree with me
Visited April 2024
Review titled Red Bank Group Practice
Replied on 05 June 2024
Your comments have been noted with regard to contacting the practice.Please be advised that our staff do answer calls and demand is high each and every day. We currently have a telephone system with limited incoming/outgoing lines, shared with other care services within our building. We are in the process of installing a new icloud based telephone system which will enable call backs, recording and will let you know where you are in the queue. Please be assured that all complaints do get responded to and are automatically acknowledged.Please also note our askmyGP online application opens at 7am each day.
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Review titled Worst GP in the area
by Alicia Garland - Posted on 26 March 2024
I dont know where to start. I've had nothing but problems with Redbank since joining in 2023. Firstly, i'd registerd and expressed how servere my mental health was and that my previous practice down south had sent over my case and medications.. It took weeks for me to get an appointment after constantly ringing and constantly being told tjey were busy and could book me in for a mobile call the following week after me explaining how low i was. I wasn't taken seriously and was then 'told off'and told that i had upset the receptionist by expressing that i was feeling suicidal at the time and the gp we passing me around. Following this, i was diagnosed in November with ADHD and Autism and the company that diagnosed me required further medical assistance from my GP in order to follow out the medication and help needed. I immediately tried to book an appointment as i needed an ECG, blood test and height and weight and blood pressure done..Again, every single time i rang, i waited for an hour on hold, to be told they'd again book me in for a call in the next few weeks after me saying i have already had a call and a call isnt going to get my case any further, i need tests doing.. still told they cant do anything about it and to request an appointment through Ask my GP. Now this service itself is awful to use and as someone with unvisible disabilities, i struggle with things like this and accessing the point is difficult anyway. I finally did it at 7.30AM and didn't get a repmy till 6.30pm that day after being told it was the quickest and easiest way. The whole practice is a joke and the staff are horrible and inconsiderate. This week i tried to call multiple days and didnt get an answer as i started with a case of constipation and then bleeding and extreme pain, which then lead onto heart pains. I also have a heart condition and bulemia and this issue caused stomach pain, heart pain, and triggered my eating disorder again as i am scared to eat due to not being able to pass. As a considerate person, i didn't ring the GP initially in the first few days as i thought it would pass and be normal constipation, therefore got my own remmedies and did my own research and tried to help myself to save the GP's time for more important things.. then when after a few days i started bleeding and only passing a tissue like membrane, and being in 10/10 pain all day, i panicked and called the GP, waited for 30 mins to be tokd to ring 111. Guess what, i rang 111 and was on the phone for 45 minutes for them to refer me back to the gp and told to ring them within 10 mins so i did. For them to tell me they'd ring me later that day, and they didnt. They rang me the next day and that was their excuse for me not having an appointment. I was on the phone from 7.40am till 9.56am and still didnt get through. To walk to the practice in pain. The attitude and lack of concern or care was disgusting and they show no support for mental health or urgent matters unless you're elderly.
Visited March 2024
Review titled Red Bank Group Practice
Replied on 28 March 2024
Thank you for your comment/concerns. Please be redirected to our practice website www.redbankgrouppractice.nhs.uk with regard to complaints.
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Review titled Appalling service!
Rated 1 star out of 5
by Anonymous - Posted on 27 February 2024
If I could give a minus 1000 I would. Never ever able to get an appointment! I have had blood tests and have been sent a text to be told I need to be seen! had issues for months literally can not get an appointment even though they have said I need to be seen, askmyGP never online at 7am!!!! Yes I am online at 7am!! when you call you are on hold for a very long time!! sometimes ringing for up to an hour at time and when you do get through you speak to rude staff who basically tell me to try again at 7am!! an absolutely appalling service!
Visited February 2024
Review titled Red Bank Group Practice
Replied on 05 June 2024
Your comments have been noted with regard to arranging an appointment/accessing askmyGP. The AskmyGP is automatically switched on at 7am, unless there is a problem which is out of our control which has occasionally happened. Our practice is the only practice which opens askmyGP at 7am to allow patients to log on before the telephones are switched on at 8am. Once it reached capacity, it is closed, dependent upon the number of GPs and Nurse Practitioners who are in each day. We do appreciate that patients have to contact the practice, following this and our telephone line remains open. We do receive a significant number of calls daily and this can impact upon access and our staff do have to ask patients to call back. This is the way our practice operates. Unfortunately, we do have a telephone system with limited incoming/outgoing lines, shared with other care services within our building. We are in the process of installing a new icloud based telephone system which will enable call backs, recording and will let you know where you are in the queue.
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Review titled Positive experience
Rated 5 stars out of 5
by Anonymous - Posted on 30 November 2023
Used ask my gp to initially communicate my issues, received a phone call at a suitable time, and the Dr was professional, caring and helpful
Visited November 2023
Review titled Red Bank Group Practice
Replied on 19 February 2024
Your use of the askmygp platform is helpful for our overall feedback. Thankyou. This will be passed on accordingly.
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Review titled Can't Fault Them
Rated 5 stars out of 5
by VickieB - Posted on 30 November 2023
Been with the surgery for years and due to multiple medical conditions I am in contact with them regularly, always get a response on AskMyGP, usually without a phone call or having to visit the surgery. If a face to face appointment is necessary it's always offered within 24 hours. Staff are all fantastic and happy to help.
Visited November 2023
Review titled Red Bank Group Practice
Replied on 19 February 2024
Thank you for letting us know of your assured experience over the years with our practice. This will be passed on to our Team.
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Review titled Redbank medical practice radcliffe
Rated 5 stars out of 5
by Anonymous - Posted on 30 November 2023
The service was outstanding the appointment was easy to use and the doctor who I went to was very thoughtful and called me to explain my condition and option that I could have. A great service
Visited November 2023
Review titled Red Bank Group Practice
Replied on 19 February 2024
Thank you for taking the time to let us know of your experience with one of our GPs. This will be passed on to our clinical team.
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Review titled Good follow up service
Rated 5 stars out of 5
by Anonymous - Posted on 30 November 2023
We had a difficult prescription situation to resolve and received excellent attention before and after.
Visited November 2023
Review titled Red Bank Group Practice
Replied on 19 February 2024
We are glad that the service you received regarding your prescription issue was a positive one. Your comments will be passed onto our Prescription Team.
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Review titled Good practice
Rated 5 stars out of 5
by Anonymous - Posted on 05 December 2023
As a carer I use this practice a lot. I find the staff very pleasant.I use askmygp if I need to speak to a doctor and they always phone me back the same day.
Visited October 2023
Review titled Red Bank Group Practice
Replied on 19 February 2024
Thank you for your positive comments regarding your experiences with using askmygp and the practice overall, these will be forwarded to our team.
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Review titled Fabulous service
Rated 5 stars out of 5
by Anonymous - Posted on 19 September 2023
I have used “ask my gp” a few times over the last year and every time, I have received a call back in the times requested and offered an appointment quickly when needed. It is a great fast service and everyone is friendly. The waiting room is always nice and clean and a comfortable place to sit
Visited September 2023
Review titled Red Bank Group Practice
Replied on 20 September 2023
Thank you for taking the time to positively comment on your experience of using the askmyGP service. All responses are passed on to our Team.