Reach Healthcare
Walderslade Village Surgery, 62A Robin Hood Lane, Chatham, Kent, ME5 9LDContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Hopeless
Rated 1 star out of 5
by Anonymous - Posted on 05 October 2024
I can not get any appointments!! If i am unwell, i will get sent to 111 by unhelpful receptionists and incompetent clinicians. Even if i get through, i will be seeing paramedics and nurses who have no clue what they are doing. I was bounced back and forth between a variety of paramedics and nurses none of them have a clue about complicated issues and they seem so helpless amd overworked. All I have heard is them saying that the appointment should not have been booked with them 'oh sorry you should not have been sent to us, triage doctor must have made a mistake'. I suppose that is what their GPs are good for , sending patients to staff who is not able to deal with your issues. And off I go , back in line, hoping to get another appointment. Anema is in absolute shambles. I don't know who is incharge of this triage but it does not work
Visited October 2024
Review titled Reach Healthcare
Replied on 07 October 2024
Dear patient, We are sorry to hear you are unhappy with the service you have received from us. As you have left this anonymously we are unable to get your details to contact you. If you would like to discuss your concerns further please send us an email with your name, date of birth and contact number to kmicb.feedback.reachhealthcare@nhs.net and a member of the management team will contact you. Many thanks, Reach Healthcare
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Review titled Green suite
Rated 4 stars out of 5
by Anonymous - Posted on 10 October 2024
Flu vaccination / large number of people but queue moved very quickly. Nurse was very polite asking relevant questions - I didn’t even feel the needle’
Visited October 2024
Reach Healthcare has not yet replied.
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Review titled Flu vaccine
Rated 5 stars out of 5
by Brenda Balcombe - Posted on 08 October 2024
As always the whole procedure went like clockwork and I cannot fault it in anyway. From the moment I was invited to make an appointment to reminding me to attend and then the actually day. Well done everyone!
Visited October 2024
Reach Healthcare has not yet replied.
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Review titled The Worst practice
Rated 1 star out of 5
by Anonymous - Posted on 10 October 2024
This place is the absolute worst! Don't even think about registering here. You'll never get an appointment. I moved here a while ago and I'm so shocked at how bad the service is. My old doctor was so quick to respond, but here you have to wait weeks just to talk to someone. I'm definitely switching doctors soon.
Visited October 2024
Reach Healthcare has not yet replied.
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Review titled Flu jab well organised
Rated 5 stars out of 5
by Alan Tait - Posted on 08 October 2024
Joined several hundred others for my flu jab on Saturday morning. The volunteers were excellent as were the nurses carrying out the jabs. Very well organised event. Although appointment times were being ignored and it was a first come first served service I was seen my appointment time and only had to queue for about five minutes. Congratulations to all involved
Visited October 2024
Reach Healthcare has not yet replied.
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Review titled Good
Rated 5 stars out of 5
by Anonymous - Posted on 10 October 2024
My husband and I went for our flu jabs on Saturday. Our hearts sank when we saw the queue but the system was quick and efficient. The staff were very friendly and professional. I
Visited October 2024
Reach Healthcare has not yet replied.
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Review titled Very Caring
Rated 5 stars out of 5
by Anonymous - Posted on 10 October 2024
The staff at the surgery are very caring and professional in their attitude to the patient. Should one have a problem that could be serious they pull out all the stops to get the necessary treatment as quickly as possible. I had a problem with a set of blood results and the doctor checking the results phoned me while I was driving to go through the next steps. They also phoned me again to check that their referral had gone through and I was going to have treatment quickly.
Visited October 2024
Reach Healthcare has not yet replied.
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Review titled How is it this bad
Rated 1 star out of 5
by Anonymous - Posted on 17 October 2024
I’ve been trying for over a week to make an appoint, using anima (which is never available) and calling at 8am. Called during the day to be told the system only allows non urgent booking to be made between 10am and 10.30. Where is this information publicised anywhere ? It feels as if it’s all just made up, and not actually supporting community needs. The booking systems are a nightmare.
Visited October 2024
Reach Healthcare has not yet replied.
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Review titled Waste of gp time
Rated 3 stars out of 5
by Anonymous - Posted on 08 October 2024
All I needed was a referral for repeat bone scan. Both the doctor and myself felt that waiting 8 days for a telephone conversation was unnecessary as this was purely an administrative task, so wasting the doctor’s precious time and delaying referral by the week.
Visited October 2024
Reach Healthcare has not yet replied.
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Review titled Quick and organised
Rated 4 stars out of 5
by Raymond Leaman - Posted on 08 October 2024
Went for flu jab with my wife, we both went in together all done within minutes and the service from the nurse was excellent as she explained what we needed to know
Visited October 2024
Reach Healthcare has not yet replied.