Reach Healthcare
Walderslade Village Surgery, 62A Robin Hood Lane, Chatham, Kent, ME5 9LDContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Poor service
Rated 1 star out of 5
by Donna Wood - Posted on 14 February 2025
Tried to make a request via Anima at 8.02am to be told I can't as no appointments left for today (I don't need an appointment today, just need to make a request to see/speak to a doctor) - next availablity Monday at 8am.
Visited February 2025
Review titled Reach Healthcare
Replied on 14 February 2025
Dear Donna, Thank you for your feedback. We’re sorry to hear about the difficulty you had when trying to make a request through Anima. We understand how frustrating this can be, especially when you don’t need an appointment for the same day. We are continuously reviewing our processes and have added an option for patients to be able to submit requests for non-urgent issues. This will vary depending on capacity but please do try to gain access again after the morning rush. You can also call us on 01634 687200 and a member of the team may be able to submit a request on your behalf depending on appointment availability. Please do not hesitate to contact us if you have any further questions or concerns. Many thanks, Reach Healthcare Management Team
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Review titled Helpful nurse
Rated 5 stars out of 5
by Anonymous - Posted on 07 February 2025
I have had 2 phone conversations with the nurse following blood test results and she was helpful and understanding. She also sent me links for things that she felt may help me and from our chats has made me feel and act much more positive. I have also had conversations with the receptionists and can only say they are polite and cheery which I am sure cannot be easy
Visited February 2025
Review titled Reach Healthcare
Replied on 14 February 2025
Dear patient, Thank you for your kind feedback. We're glad to hear the nurse was helpful and that the resources she provided have made a positive impact on you. It's also great to know you had a pleasant experience with our reception team. We’ll be sure to pass your comments on to both the nurse and reception staff. Thanks again for sharing your experience. Many thanks, Reach Healthcare Management Team.
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Review titled Terrible Practice
by Anonymous - Posted on 07 January 2025
Good luck being able to get through to the receptionist, let alone booking an appointment. And don’t get me started on this new ‘Anima’ service which is meant to relieve the phone lines. I was ready at 7:59am to make an econsult at 8am. As soon as it turned 8:00, they just closed the service and said ‘no appointments available for today’. I’ve been sat on the phone since 8:01 now, and I know I won’t get an appointment. This practice continues to constantly put the already strained Medway Hospital under more pressure, as I have absolutely no option now but to take myself to A&E just for some antibiotics for a chest infection. The practice should be ashamed, and I will be leaving them now, after being with them for over 20 years no less.
Visited January 2025
Review titled Reach Healthcare
Replied on 14 February 2025
Dear Patient, Thank you for your feedback. We are truly sorry to hear about your frustration with both our phone service and the Anima triage tool. We understand how difficult it can be when trying to access timely care, and we apologise for the experience you've described. We take your concerns seriously and will look into how we can improve both the availability of appointments and the reliability of the Anima system. We recognise the pressure on our local healthcare services, and it’s never our intention to add to that. As you have left your review anonymously, we are unable to look into this matter further or contact you directly. However, if you would like to discuss this issue in more detail please feel free to contact us at kmicb.feedback.reachhealthcare@nhs.net. Many thanks, Reach Healthcare Management Team
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Review titled Horrendous
Rated 1 star out of 5
by Michelle O'Brien - Posted on 20 January 2025
Service is horrendous. However the receptionist I spoke to today was very helpful, listened and understood my concerns
Visited January 2025
Review titled Reach Healthcare
Replied on 14 February 2025
Dear Michelle, Thank you for your feedback. We apologise for your frustration with our service and appreciate you sharing your concerns. We're glad to hear that the receptionist was able to listen and help. We’re committed to improving the service we provide and will consider your feedback to prevent future issues. If you need further assistance, please don’t hesitate to contact us. Many thanks, Reach Healthcare Management Team.
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Review titled Terrible appointment system
Rated 1 star out of 5
by Andrew MacDonald - Posted on 28 January 2025
Since the merger that was touted as being helpful to patients this surgery has bottomed out. Rude and unhelpful reception and system. At least having queued or waited for hours previously, one could expect an appointment. Now you will not find out when one might expect to find out if and when an appointment might be, let alone the time and day of said appointment. It indicates a shocking contempt for patient care. Where are the decent values here? Gone!
Visited January 2025
Review titled Reach Healthcare
Replied on 14 February 2025
Dear Andrew, Thank you for your feedback. We’re sorry to hear about your experience, however our records indicate that what you've described may not be the case. We’d appreciate the opportunity to discuss your concerns further to ensure we’re improving our service and communication. Your feedback is important to us. Many thanks, Reach Healthcare Management Team.
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Review titled Great practice
Rated 5 stars out of 5
by Sarah Greene-Mensah - Posted on 11 November 2024
The nurse was very lovely and she knew exactly what she was doing. She explained everything and I understood what was about to happen. I came out of the appointment room and was all smiles 😃.
Visited November 2024
Review titled Reach Healthcare
Replied on 12 December 2024
Dear Sarah, Thank you for your lovely feedback. It’s fantastic to hear that the nurse provided such a positive experience, explaining everything clearly and making you feel at ease. We're so pleased you left the appointment with a smile! We’ll be sure to share your kind words with our team. Many thanks, Reach Healthcare Management Team.
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Review titled Hopeless
Rated 1 star out of 5
by Anonymous - Posted on 05 October 2024
I can not get any appointments!! If i am unwell, i will get sent to 111 by unhelpful receptionists and incompetent clinicians. Even if i get through, i will be seeing paramedics and nurses who have no clue what they are doing. I was bounced back and forth between a variety of paramedics and nurses none of them have a clue about complicated issues and they seem so helpless amd overworked. All I have heard is them saying that the appointment should not have been booked with them 'oh sorry you should not have been sent to us, triage doctor must have made a mistake'. I suppose that is what their GPs are good for , sending patients to staff who is not able to deal with your issues. And off I go , back in line, hoping to get another appointment. Anema is in absolute shambles. I don't know who is incharge of this triage but it does not work
Visited October 2024
Review titled Reach Healthcare
Replied on 07 October 2024
Dear patient, We are sorry to hear you are unhappy with the service you have received from us. As you have left this anonymously we are unable to get your details to contact you. If you would like to discuss your concerns further please send us an email with your name, date of birth and contact number to kmicb.feedback.reachhealthcare@nhs.net and a member of the management team will contact you. Many thanks, Reach Healthcare
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Review titled Green suite
Rated 4 stars out of 5
by Anonymous - Posted on 10 October 2024
Flu vaccination / large number of people but queue moved very quickly. Nurse was very polite asking relevant questions - I didn’t even feel the needle’
Visited October 2024
Review titled Reach Healthcare
Replied on 12 December 2024
Dear patient, Thank you for your great feedback. We’re pleased to hear that the flu vaccination process was efficient, and that our nurse made you feel comfortable throughout. It’s wonderful to know you had such a positive experience, even with a large number of people being seen. We’ll be sure to pass on your kind words to the team. Many thanks, Reach Healthcare Management Team
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Review titled Flu vaccine
Rated 5 stars out of 5
by Brenda Balcombe - Posted on 08 October 2024
As always the whole procedure went like clockwork and I cannot fault it in anyway. From the moment I was invited to make an appointment to reminding me to attend and then the actually day. Well done everyone!
Visited October 2024
Review titled Reach Healthcare
Replied on 17 December 2024
Dear Brenda, Thank you for your lovely feedback! We’re delighted to hear that your experience with the flu vaccine process was smooth and efficient from start to finish. Your kind words mean a lot to the team, and I’ll make sure to pass on your appreciation to everyone involved. It’s great to know that our efforts to make the process seamless have made a positive difference. Thank you again for taking the time to share your experience. Kind regards, Reach Healthcare Management Team
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Review titled The Worst practice
Rated 1 star out of 5
by Anonymous - Posted on 10 October 2024
This place is the absolute worst! Don't even think about registering here. You'll never get an appointment. I moved here a while ago and I'm so shocked at how bad the service is. My old doctor was so quick to respond, but here you have to wait weeks just to talk to someone. I'm definitely switching doctors soon.
Visited October 2024
Review titled Reach Healthcare
Replied on 11 November 2024
Dear patient, We are sorry to hear you are unhappy with the service you have received from us. As you have left this anonymously we are unable to get your details to contact you. If you would like to discuss your concerns further please send us an email with your name, date of birth and contact number to kmicb.feedback.reachhealthcare@nhs.net and a member of the management team will contact you. Many thanks, Reach Healthcare