Ranworth Surgery
103 Pier Avenue, Clacton-on-Sea, Essex, CO15 1NJContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Excellent practice
Rated 5 stars out of 5
by Natasha - Posted on 14 June 2024
Since joining Ranworth I have not had a bad experience. Staff do all they can to get you booked in as soon as possible. I called this morning and was given an appointment straight away. Wouldn’t hesitate to recommend.
Visited June 2024
Ranworth Surgery has not yet replied.
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Review titled Great Practice
Rated 5 stars out of 5
by Rosemary Fellowes - Posted on 17 November 2023
Excellent appointment as usual. Caring and informative session with treatment provided. My doctor knew my record and explained very clearly the details of the problem. Nothing was hurried and my nervousness was greatly reduced.
Visited November 2023
Review titled Ranworth Surgery
Replied on 21 November 2023
Dear Rosemary, thank you so much for taking the time to write such a positive review, it is very much appreciated. Kind regards Jane O'Shea Practice Manager
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Review titled Amazed
Rated 1 star out of 5
by Susan walker - Posted on 01 August 2023
Received an appointment after experiencing blood pressure symptoms, unable to explain symptoms due to time limit, prescribed vertigo medication without blood pressure being taken. Appointment lasted approximately 5 minutes.
Visited August 2023
Review titled Ranworth Surgery
Replied on 03 August 2023
Dear Mrs Walker I will call you later today to discuss your comments as it is not appropriate to go into your clinical details on a public platform. Kind regards Jane O'Shea Practice Manager
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Review titled Phone appointment
Rated 2 stars out of 5
by Eileen RedmondA ft - Posted on 05 June 2023
Phoned to see someone Just after nine waited an hour could hardly breathe was told by an abrupt receptionist no appointments can't be seen I have only one lung I then rang 111 and was told to go to hospital where I was admitted Just a little bit of politeness would have been nice
Visited June 2023
Review titled Ranworth Surgery
Replied on 09 June 2023
Dear Mrs Redmond. Thank you for your feedback. I am sorry you have felt the need to complain. I have listened to the telephone call between yourself and the receptionist and do not feel she was abrupt. You told her you had been waiting for almost an hour on hold but the call records show you dialled at went into the queue at 9:32am and got through at 9:52 am. Unfortunately, we do not have an unlimited amount of appointments and recognising this we did communicate to all patients in November last year. I can see from your records that you received the text message informing you that once all available appointments have gone, triage will close and this was the case last Friday. However, given the symptoms you described, the GP Surgery was not the correct place for you and the receptionist should have informed you of this and advised you to go to the Hospital, and for this I sincerely apologise. I note you have access to Online Services which you can use to put yourself on triage from midnight (for the same day) to avoid waiting on the phone. This may help in future? I am happy to discuss further if you require. Kind regards Jane O'Shea Practice Manager
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Review titled Can't get through to make apointment
Rated 1 star out of 5
by Dean Baker - Posted on 12 December 2022
Been calling the surgery for half an hour an all I get I'd, "all lines are busy, try again later" website says Ranworth surgery are open from 8:00 am, been calling since then! Nothing. Not even a call back service. Absolutely terrible.
Visited December 2022
Ranworth Surgery has not yet replied.