Ramsbottom Medical Practice
Carr Street, Ramsbottom, Bury, Lancashire, BL0 9DDContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled No access
Rated 1 star out of 5
by Anonymous - Posted on 29 July 2024
I was reassured that this practice had capacity to see children. I contacted the surgery at 9.30 on Friday for my 4 month old with a neck lump. Told by reception that duty doctor will get intouch if not heard to call back. At 6pm I contacted the surgery again, to be told still on the list for a call back. No phone call received, no text to signpost to another service. Concerned that this practice don't have the capacity to take on anymore patients. A baby should have access to see a healthcare professional.
Visited July 2024
Ramsbottom Medical Practice has not yet replied.
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Review titled Appalling
Rated 1 star out of 5
by Anonymous - Posted on 08 November 2023
As carer for my disabled adult child, I continue to be extremely appalled at the level of service at this practice. Ever since they registered here, there have been ongoing issues. Ranging from problems with medication, lack of compassion, poor bedside manners, booked phone consultations not happening until days after, inability to access gp appointments and being continually told to go to hospital ‘if it’s that bad’! I am very concerned that vulnerable patients are being put in high risk situations, as a result of the lack of patient care at this practice. I am well aware of the strains that the NHS is under at present and, as a child of someone who worked in the NHS for many years, have nothing but admiration for those who strive to do their best in difficult circumstances. Unfortunately, the issues at this surgery have been going on pre pandemic, and have quite simply deteriorated since. When can we expect this surgery to offer the service it purports to offer the community it serves?
Visited November 2023
Ramsbottom Medical Practice has not yet replied.
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Review titled No empathy
Rated 3 stars out of 5
by Caroline - Posted on 22 November 2023
After calling the surgery in great pain to ask when my pain relief prescription would be ready, i was told " i should know when im going to run out" and i would have to wait as the doctors have been in a meeting. There was no "sorry your in pain, i will see what I can do" i was shocked at the uncaring attitude of the receptionist. This left me angry frustrated and still in a lot of pain. As this pain relief is not on repeat prescription i have to go through this every 30 days. Having a full time job, family and Fibromyalgia this is becoming a great inconvenience. Please please either put this on repeat so I can order myself ontime or employ more sympathetic caring staff in your practice. This individual made my situation so much worse with her attitude. Please please can you take thus seriously. No wonder people are abusive with argumentative nhs staff. Please listen to customers . I am still in pain, still no prescription so i willcontact again today, hopefully someone different wll answer.
Visited November 2023
Ramsbottom Medical Practice has not yet replied.
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Review titled Poor service
Rated 1 star out of 5
by Anonymous - Posted on 07 July 2023
It is impossible to book an appointment over the phone, you have to use askmygp, which goes off-line 3 minutes after 8am. The instruction is to be by your phone and check emails for a response. I wait all day for a call or email. At 16:55 - almost 9 hours after my message - I received an email that says I may need to go to A&E for an assessment. No one took the time to speak to me, or even to write a coherent email explaining why I might need to go to A&E and what I should expect to happen when I got there. What is the point of a GP service if they cannot communicate to patients and only tell them to use an already overstretched alternative NHS service, such as A&E?
Visited July 2023
Ramsbottom Medical Practice has not yet replied.
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Review titled Unfit for purpose
Rated 1 star out of 5
by Anonymous - Posted on 23 February 2023
Spent 20 minutes trying to get through to be told no appointments left for today call back again at 2pm or 4pm for appointments at another surgery. This nonsense system of calling at 8am simply doesn't work!
Visited February 2023
Ramsbottom Medical Practice has not yet replied.
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Review titled Terrible.
Rated 1 star out of 5
by Anonymous - Posted on 14 February 2023
It’s been going downhill for sometime the staff are clueless and rude, the doctors don’t call you on the day they should and leave you to chase up your phone consultation, then don’t even bother to call you for a second day, it’s hard to feel compassion for them when they clearly don’t care about the wellbeing of others, I hope in the not to distant future they sack everybody there and get people in that actually know how to do the job they get so handsomely rewarded for.
Visited February 2023
Ramsbottom Medical Practice has not yet replied.
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Review titled Poor Poor Practice
Rated 1 star out of 5
by Anonymous - Posted on 06 January 2023
I have travelled and lived around the country over many years and been registered at a large number of GP practices. I can honestly say that my experience with Ramsbottom Medical Practice is by far and away the worst I have ever had Impossible to get an appointment, even harder to speak to the practice manager always off site allegedly or not working today, staff dismissive of you as a patient at a time of need As a fantastic supporter of the NHS, its staff and all that it does, I have now been forced to seek private medical care as getting to see a GP at this practice is one of the most difficult things I've encountered for a long, long time. And that's a sad reflection on the Practice and the way its treats its patients I fully understand the current pressures on the NHS and GP Surgeries, but this is being used as a smokescreen for poor performance
Visited January 2023
Ramsbottom Medical Practice has not yet replied.
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Review titled Excellent patient care
Rated 4 stars out of 5
by Anonymous - Posted on 09 November 2022
I just wanted to leave a review for a positive experience I had at the surgery. I did have to be very quick on ask my gp in order to submit my request but the care I received was excellent. The practice is clearly under immense pressure but the GP who I saw was so lovely and reassuring and didn’t actually have a break so I was able to be seen. Reception staff also very helpful. Thank you.
Visited November 2022
Review titled Ramsbottom Medical Practice
Replied on 10 November 2022
Dear Patient. Thank you so much for leaving such a positive review which has been shared with all the Doctors and staff. At a time when so many patients are (understandably) annoyed and frustrated when demand far outstrips our capacity, your kind comments have certainly been a morale booster. It is so good to know that patients still care and appreciate what we do during these very diffcult and challenging times.
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Review titled Impossible
Rated 1 star out of 5
by Anonymous - Posted on 04 November 2022
Ask my GP .... logged on at 08.00 started to write my symptons was cut off at 08.03 This is everyday this week...What is the point of Ask my GP ? What is the point of this Surgery? been trying to get appt for over 3 weeks... all to no avail...
Visited November 2022
Ramsbottom Medical Practice has not yet replied.