Railway Medical Group
Gatacre Street, Blyth, Northumberland, NE24 1HDContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Excellent Practice
Rated 5 stars out of 5
by Trevor Graves - Posted on 07 June 2023
My wife and l always manage to get to see a Doctor and receptionists and staff are always polite, helpful and professional.
Visited June 2023
Review titled Railway Medical Group
Replied on 09 August 2023
Dear Mr Graves Thank you for your positive feedback which is much appreciated. I'm pleased that your experience of our reception staff has been excellent. Many of our reception team have been in post for years and have developed considerable expertise with navigating the appointment system and ensuring the patient is fitted in with the most appropriate individual to deal with their problem. Our more experienced receptionists are heavily involved with training up our newer members of staff to ensure the continuing high quality of our service. Regards, Dr A van den Bos. GP Partner
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Review titled Very pleased
Rated 5 stars out of 5
by Derek Allan - Posted on 23 June 2023
My appointment was at 4.30 pm. I saw the doctor at 4.30pm. He was friendly, patient and very professional. He explained what would happen and was very helpful.
Visited June 2023
Review titled Railway Medical Group
Replied on 07 August 2023
Dear MrAllan Thank you for your kind feedback. I can’t emphasise just how much of a difference it makes to morale for our hardworking team. Understandably our patients are often motivated to write a review when something goes badly and it’s lovely to be able to show that not everybody contacting the surgery is disappointed with the outcome. Regards, Dr A van den Bos. GP Partner
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Review titled Great practice when you eventually get an appointment
Rated 2 stars out of 5
by Anonymous - Posted on 19 May 2023
I have been with this practice for years , but the same problem persists , as review from 2022 good luck getting an appointment , online one appointment gone as soon as it appeared , hang on the telephone for at least 15 mins , with that terrible background music which you have to endure in case you miss the call being answered , you also used to be informed your place in the queue even that's gone , you wonder sometimes if there is actually anyone there , finally an answer but nothing available ,try again tomorrow . In all fairness if or when things improve I will leave a positive review , but I think at the least the background music has been the same for many years so change is obviously slow .
Visited May 2023
Review titled Railway Medical Group
Replied on 09 August 2023
Dear patient Thank you for your feedback. I'm pleased you had a good experience once you managed to secure appointment. We recognise how frustrating it is trying to get appointments with the relentless rise in demand that we've seen since Covid-19 arrived. We continue to look to recruit additional GPs and other clinical staff to our team and to look at ways to optimise access. At least we now have a new telephone system which gives patients the option to get a call back as soon as a receptionist becomes available rather than having to wait on hold. Regards, Dr A van den Bos. GP Partner