Radbrook Green Surgery
Bank Farm Road, Shrewsbury, Shropshire, SY3 6DUContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Very good practice
Rated 4 stars out of 5
by Laura Holiday - Posted on 09 November 2024
My family has used the practise for the last 22 years. We have been very happy with the service we have had. The receptionists are always very helpful and try their best to make appointments. It does not normally take too long to get a call answered as long as you don't call at busy times. Yesterday I had minor surgery on my toe. I was able to get an appointment within a few weeks. The doctor and the nurse were very reassuring and professional. A big thank you to all the staff at the practice for their hard work and professionalism.
Visited November 2024
Review titled Radbrook Green Surgery
Replied on 11 November 2024
Dear Laura Holiday, Thank you for taking the time to leave your review, it is very much appreciated. We are really pleased to hear that you haven't had to wait to long on the telephone and thank you for recognizing that it may be better not to call at busy times. Our team will be pleased to hear that you found them helpful, reassuring and professional, I have passed on your comments this morning. Have a lovely day. Kind Regards Wendy Faulkner Practice Manager
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Review titled Good practice
Rated 5 stars out of 5
by Fred McDonogh - Posted on 15 November 2024
My experience was about my annual review of chronic illness and related medication. Friendly, efficient and diligent. Fast reacting and accurate. Always seen within 5 minutes of booking time. Well located with plenty of parking.
Visited November 2024
Review titled Radbrook Green Surgery
Replied on 18 November 2024
Dear Fred McDonogh, We really appreciate you taking the time to leave a review. We are really pleased to hear that your experience attending your annual chronic review was positive. I have passed on your comments to the practice team this morning, wishing you a lovely day. Kind Regards Wendy Faulkner Practice Manager
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Review titled Quick and efficient service
Rated 5 stars out of 5
by Geoffrey Taylor - Posted on 18 May 2024
I received a prompt appointment with a GP who was very professional and dealt with my health problem. Well done!
Visited May 2024
Review titled Radbrook Green Surgery
Replied on 21 May 2024
Good morning Mr Taylor, We really appreciate you taking the time to leave a review. I will ensure that this positive feedback is shared with the team. Thank you again. Have a wonderful day. Kind Regards Wendy Faulkner Practice Manager
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Review titled Poor and slow admin for BUPA referral
Rated 3 stars out of 5
by Anonymous - Posted on 07 April 2024
On 24.2.24 I requested a letter referring me to the Nuffield as I am 95 and my knee replacement has failed and am in pain from the failed knee. The letter was ready on 15.3.24 @16.30. I was told it had been e mailed to BUPA. My appointment was at The Nuffield on 19.3.24. The letter you e mailed took 3 weeks to be sent and was not received by BUPA. As a 95 year old retired doctor, I found your service to be stressful and not reliable, as I was v concerned about not having the admin in place prior to my appointment. I feel taking 3 weeks for a referral letter is far too long.
Visited March 2024
Review titled Radbrook Green Surgery
Replied on 08 April 2024
Dear anonymous, We as a practice are really disappointed and saddened to hear that you found our service stressful and not reliable. We are sorry that our service didn't meet your expectations, I really appreciate you taking the time to leave this review, if possible I would like to discuss with you so we can learn from your experience. Kind Regards Wendy Faulkner Practice Manager
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Review titled Great help
Rated 4 stars out of 5
by Williams family - Posted on 11 April 2024
We can’t thank the doctor enough. She has advised and also keep us informed on a change of medication that will change our family’s wellbeing for the future. A change of a long term medication is very frightening and she has comforted and guided my family member through the process by making phone calls and sending text messages to help us through a confusing process. Thank you.
Visited March 2024
Review titled Radbrook Green Surgery
Replied on 11 April 2024
Good morning Williams family, Thank you so much for taking the time to leave a review, we are really pleased to hear that one of our clinicians was able to offer comfort and guidance to a member of your family. It is lovely to hear the positive impact this will have on your family long term. Wishing you well for the future. Kind Regards Wendy Faulkner
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Review titled Excellent service
Rated 5 stars out of 5
by Anonymous - Posted on 31 January 2024
I am very impressed with how efficient this practice is. Having received a GP phone call at 9am, bloods and ECG carried out by 12pm and face to face GP appointment same day, followed by results via text by 8.30am the following day. Friendly and professional staff.
Visited January 2024
Review titled Radbrook Green Surgery
Replied on 05 February 2024
Dear Patient, Thank you for taking the time to send a review, your feedback is very much appreciated and it is wonderful to hear that you have rated our practice 5 stars. I will make sure that this review is cascaded to all involved. Thank you again. Kind Regards Wendy Faulkner (Practice Manager)
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Review titled Great experience.
Rated 5 stars out of 5
by Paul Walker - Posted on 24 August 2023
I have recently moved to Shrewsbury from Telford, which has sadly merged several seperate once decent regional practices into one private enterprise named Teldoc. I won't go into the reviews reflecting user experience which can be found on the NHS website, but can assure people that the service provided by Radbrook Green in what is admittedly now a severely challenged Nhs in general in the uk outshines that of Teldoc in every domain. This review following around 5 very satisfyingly handled appointments. The appointment system is indeed as perfect as it can be given the current crisis within the NHS, the reception staff are excellent in terms of their politeness and triage and all the doctors and nursing staff I have dealt with so far have been extremely professional and helpful.
Visited August 2023
Review titled Radbrook Green Surgery
Replied on 29 August 2023
Dear Mr. Walker We really appreciate the time you have taken to write this review, our team are very proud to receive this and very much appreciate your comments. I will ensure that our team receive a copy. Thank you and best wishes Wendy Faulkner (Practice Manager)
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Review titled Fast and friendly
Rated 5 stars out of 5
by Anonymous - Posted on 19 January 2023
Called in yesterday to see if I could book an appointment. The wonderful receptionist got me a phone call first thing this morning after which I saw the clinician in person within two hours. Blood test taken and sent off: called back at 2pm with a scan booked at the hospital tomorrow afternoon. All this within 48 hours of walking in and all done with a smile! The NHS at its best.
Visited January 2023
Review titled Radbrook Green Surgery
Replied on 20 January 2023
Dear patient, Thank you so much for posting this lovely review. I will ensure all team members receive a copy. Many thanks Angela Treherne Practice Manager
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Review titled Brilliant service
Rated 5 stars out of 5
by Anonymous - Posted on 05 December 2022
I needed advice and help with a minor complaint. Got a face-to-face appointment with a physician associate that same day and she was totally brilliant. Got me a consultant referral, a prescription and copious advice on how to deal with this. And with a smile and a reassuring manner which works wonders by itself. This GP practice is simply the best!
Visited December 2022
Review titled Radbrook Green Surgery
Replied on 22 December 2022
Dear Patient, Thank you so much for your wonderful review. We try so hard to ensure all our patients are happy. I will pass this to our Physicians Associate so she can include this in her personal development file. Many thanks Angela Treherne Practice Manager