Quincy Rise Surgery
30 Sandringham Way, Brierley Hill, West Midlands, DY5 3JRContact details and opening times
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Reviews
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Review titled Not like it was.
Rated 3 stars out of 5
by Anonymous - Posted on 06 October 2022
30 years my family has used this practice.I have heard poor reports from locals.I have had phone calls to organise hospital appointments for 2 years all good.I made a face to face appointment yesterday because the phone calls are now any time in a 2 to 3 hour slot.This is no good! My face to face was great.This new regime will get it right if they listen to the older patients who have had a great surgery for years.Just Listen!
Visited September 2022
Review titled Quincy Rise Surgery
Replied on 14 December 2022
Dear Patient, Thank you for taking the time to leave us a review. I am glad to learn that your face-to-face appointment was great. However, you also mentioned that call-backs from telephone consultations are now between 2 to 3 hours. Unfortunately, we do not give specific times for call-backs from the doctors but a range between 2 to 3 hours, because the doctors could run late because of the nature and complexity of the previous patients’ needs prior to your appointment, which may mean they are not able to call back at the time you are given. But please contact the surgery on 01384 422 698 to speak to the Practice manager to discuss any suggestions you may have to help us improve our service. Kind regards Practice manager.