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Queens Park Medical Practice

Feltham Health Centre, The Centre, High Street, Feltham, Middlesex, TW13 4GU

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Patient ratings and reviews

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Reviews

Displaying 1 to 5 of 5

  1. Review titled Uncaring Practice staff

    Rated 1 star out of 5

    by Sharon - Posted on 23 April 2024

    I was late for my appointment due to the lack of parking and having a newborn with me, I tried to call but was on hold the full way there. I was only late by 10 mins. I currently need an urgent referral to a specialist within the hospital after recently moving to the area but was denied access to the doctor only to see the physio who would not understand an autoimmune disease. However, I was made to feel inadequate and small by staff at the desk and reduced to tears with the offer of no other appointment till mid May. I asked if I could call for an emergency the next day and apparently if you have had pain for a period of time it is no longer an emergency as stated by the "lovely" receptionist. So if you're thinking of joining this practice look elsewhere no compassion for someone in need and hitting a brick wall with the referral system, never mind juggling a crying newborn and a chronic illness flare up. 2-3 weeks for one appointment to have paperwork sent off while being in visible pain clearly isn't enough to be seen off a doctor or get past the bouncers at reception. Training should occur to access situations like this better going forward I would never want someone to feel the way I did today, helpless and stressed.

    Visited April 2024

    Report as unsuitable

    Queens Park Medical Practice has not yet replied.


  2. Review titled Excellent Service and Care

    Rated 5 stars out of 5

    by H Ganesh - Posted on 06 December 2023

    The whole team are excellent. A very professional, caring experience. from the Reception staff to the Doctors and Nurses. I cannot speak highly enough.

    Visited November 2023

    Report as unsuitable

    Queens Park Medical Practice has not yet replied.


  3. Review titled Fantastic service

    Rated 5 stars out of 5

    by Anonymous - Posted on 15 September 2023

    Sent in an online request for a doctors advise for my husband .The receptionist called today within 2 hours and was so helpful understanding my husbands work pattern and got him an appointment to suit him (evenings) thank you

    Visited September 2023

    Report as unsuitable

    Queens Park Medical Practice has not yet replied.


  4. Review titled Whatva joke

    Rated 1 star out of 5

    by Victoria - Posted on 31 May 2023

    What a joke of a drs , trying to get an appontment with a dr is a joke , told see a first contact practioner wait for an appointment because they dont work from that surgery

    Visited May 2023

    Report as unsuitable

    Review titled Queens Park Medical Practice

    Replied on 27 July 2023

    I am sorry to hear about your experience could you please contact the practice manager or ask for a complaint form @ reception to investigate this matter further Thank you

    Report as unsuitable


  5. Review titled Terrifyingly bad

    Rated 1 star out of 5

    by Anonymous - Posted on 13 April 2023

    I called to get an appointment for my child who had extreme vomiting for over a week, I explained to the receptionist how worried I was. The receptionist was extremely rude and said I would not get an appointment and to call 111. The receptionist was so extremely rude in the way she spoke to me and when I said I don’t like the way your talking to me they proceeded in pushing me asking what was said to made me feel that way very aggressively, I kept saying I just want a doctor to see my son. I would not recommend this Practice to anyone as all the receptionists are rude and aggressive. I do not like confrontation and it is unavoidable when dealing with them.

    Visited December 2022

    Report as unsuitable

    Queens Park Medical Practice has not yet replied.