Queens Park Medical Centre
Farrer Street, Stockton On Tees, Cleveland, TS18 2AWContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled 10/10
Rated 5 stars out of 5
by Gloria Powell - Posted on 25 October 2024
From the reception staff helping me to them getting a nurse to come out and visit me and from then receiving treatment which helped me tremendously Thankyou so much for caring and looking after me so efficiently it’s much appreciated and I am very grateful for the communication off the staff and being so quick with helping me
Visited October 2024
Review titled Queens Park Medical Centre
Replied on 30 October 2024
I would like to thank you for your kind comments regarding your recent experience with our reception staff. It is always nice to receive positive feedback and we appreciate you taking the time to let us know that things went well for you. The opinions of those who use our service give us a valuable insight into the patient care that we provide. I will ensure your comments are passed on to our reception team who I am sure will be very pleased to hear such positive feedback.
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Review titled Thankyou!
Rated 5 stars out of 5
by Demi Murray - Posted on 04 September 2024
My boy who’s now 3 has suffered since birth with awful eczema and other skin conditions, I have been in to see the same nurse on more than one occasion and she’s always gone above and beyond to try everything to help. With creams ointments and everything else to then a quick turn over for the dermatologist. She’s been amazing with both of my boys and even me in pregnancy. She’s amazing at what she does.
Visited August 2024
Review titled Queens Park Medical Centre
Replied on 30 October 2024
I would like to thank you for your kind comments regarding your recent experience with our Nurse Practitioner. It is always nice to receive positive feedback and we appreciate you taking the time to let us know that things went well for you. The opinions of those who use our service give us a valuable insight into the patient care that we provide. I will ensure your comments are passed on to the nurse who I am sure will be very pleased to hear such positive feedback.
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Review titled Trying to get passed receptionist
Rated 1 star out of 5
by Victoria Henderson - Posted on 25 October 2023
I have had issues with my ankles and knees for over 10 years I suffer bad with it giving way and getting chronic pain , I put a e consult in this morning asking to see a dr they have said I need to see a fcp which I do not see the point as they just refer me to pain clinic (which I have attended many times ) or msk (again attended many times ) or refer me to see gp which I want to do anyway as I think I need a new X-ray on the knee and ankle to see if anything has changed and why it’s giving way or pain is getting worse
Visited October 2023
Review titled Queens Park Medical Centre
Replied on 27 October 2023
Dear Mrs Henderson Thank you for your feedback regarding your recent e-consult. GP practices continue to work under immense pressure with rising demand and we are attempting to manage this demand as best as we can reasonably do so. For many years we have been using a triage-based model where the reception teams direct you to the best clinician, this has been the best way to ensure the greatest number of patients are seen and that you are seen by the most appropriate healthcare professional. When patients demand to be seen by a GP, not only does this create additional pressures in both clinical and time resources but your family member, friend or neighbour that is more unwell may not be able to be seen as there are only so many appointments to go around. Currently the demand for any healthcare appointment is at an all time high but we are working extremely hard to try and help our patients. This is all being delivered when our sickness absences are also higher than normal as we too become unwell. We are here to help and want to continue to do so but we are working under extremely difficult conditions and your help in this would be very gratefully received. I can confirm that FCP's can request x-rays and scans for you. If you would like me to investigate your concerns further, then please contact the practice directly through our website at www.qpmc.co.uk and select the box to leave your feedback. Kind regards The QPMC Team
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Review titled Wonderful GP's and Practice
Rated 5 stars out of 5
by Sonjaks - Posted on 04 April 2023
After becoming more unwell over the last few weeks I can't thank my GP's enough for their kindness and support. I am very fortunate to have not one but two wonderful GP and I really appreciate everything they do to support a patient like myself who is rather complex to say the least. When I rang this morning I spoke to a very kind receptionist and I saw my GP later that day who doesn't just look after me but my family as well. Thank you for all you do.
Visited April 2023
Review titled Queens Park Medical Centre
Replied on 11 May 2023
Thank you for your kind comments regarding your GPs and the practice staff. I will ensure this is passed on to them.
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Review titled Let’s hope you are not very Ill
Rated 1 star out of 5
by Anonymous - Posted on 09 February 2023
After being in a queue to hopefully get an appointment being told you would keep your number in the queue if you press 0 and you would get a call back. Which I did after 4 hours my number 12 in queue must have had the other 11 talking for a long time. Once I got the call back and explained what was wrong I was told that they would speak to the Doctor later. I explained I was in a lot of pain couldn’t walk or straighten my leg. That didn’t matter the lady I was speaking to was abrupt if they had looked at my history they would have seen that I had not been to the doctors in at least the last 10 years. So obviously I don’t bother the doctor and must be in some pain to contact them. Let’s hope everything is ok with my leg as the pain etc is still there I can’t get to work as I can’t walk and the pain is too much. Good luck to anyone who can get past the not so friendly receptionist and actually see a doctor. No wonder people go to an over worked A&E department
Visited February 2023
Review titled Queens Park Medical Centre
Replied on 23 February 2023
Thank you leaving feedback regarding your recent issues when contacting Queens Park Medical Centre. I would like to thank you for taking the time and trouble to let us know about the problems you have experienced, and I am sorry that you have had cause to complain. Our new call back system has been well received by patients generally and is working well. I am sorry to hear that you waited such a long time for a call back and also very surprised as our wait times are usually less than an hour. I would appreciate the opportunity to investigate this issue and raise it with our telecoms provider and would therefore be grateful if you would contact the surgery directly to let us know your details so that we can look into this further. With regards to our receptionist speaking to the doctor, this is often what happens if all the appointments for that day have been taken. Usually, the receptionist will contact the doctor for advice, and if you need to be seen this will be arranged. Again, if you contact the surgery directly, I will be able to investigate this fully for you. Once again, I would like to thank you for leaving us your feedback, we take all complaints seriously as this helps shape our practice and provide the best possible care.
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Review titled Great GP Practice
Rated 5 stars out of 5
by Sonjaks - Posted on 24 January 2023
Having multiple chronic and complex conditions continuity of care is so important and I am very fortunate to have have two amazing GPs' and I cannot praise them highly enough. They take the time to listen and are kind, compassionate and supportive and I am so appreciative of the high standard of care I receive from these GPs so thank you. Prescriptions are done promptly and the new telephone system is so much better for patients offering a call back if they don't wish to hold. Well done to all at Queens Park - thank you.
Visited January 2023
Review titled Queens Park Medical Centre
Replied on 08 February 2023
I would like to thank you kind comments. It is always nice to receive positive feedback and we appreciate you taking the time to let us know that things went well for you. The opinions of those who use our service give us a valuable insight into the care that we provide. I will ensure you comments are passed on to our GPs who I am sure will be very pleased to hear such positive comments.