Quayside Medical Practice
Ashton Road West, Manchester, M35 0ADContact details and opening times
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Reviews
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Review titled Hit and big miss service providers
Rated 1 star out of 5
by Anonymous - Posted on 15 December 2022
Prescription requests... Hit. For the best result, its better to order repeat medication through the NHS app not the practice. Appointment booking... Miss. You can book an appointment only if you have a phone signal or Internet access. Do Not Go To The Practice to make an appointment, you are turned away. Attentive and caring staff... Miss. Patients are not treated as individuals with individual needs. Access...Miss. Unless you have an appointment, patients are Not Welcome at the Reception desk. Putting patient care first... Miss. The practice neglect to provide a flexible appointment system to suit all care needs. 2 options only available: i.e: book an appointment through the NHS App for 3/4 weeks away or if you don't need to get to work and you have enough battery on your phone, wait in a long telephone queue at 8am to try and get an earlier appointment. Listening skills... Miss. The staff are not interested in patient feedback to improve service care. They would rather everyone go round in circles than be open to suggestion. Contacting the practice online for a a GP or nurse appointment...Miss. The response advices you to phone in to make an appointment rather than give you an appointment....so yes , let's all go round in a circles and rejoin that long telephone queue.
Visited December 2022
Quayside Medical Practice has not yet replied.
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Review titled Unhelpful and uncaring
Rated 1 star out of 5
by Christopher Cooper - Posted on 17 November 2022
I have just had knee replacement surgery and I ordered medication with Chemist last week, unfortunately the pain medication was not done, I spoke to the receptionist yesterday and put through a urgent request, only to be told it will take 72 hours I need them now , complete and utter joke
Visited November 2022
Review titled Quayside Medical Practice
Replied on 31 May 2023
Dear Christopher, Thank you for your feedback and my apologies for the delay in responding. I'm sorry the experience you received has fallen short of the high standards that we set. I can see that the pain medication was done on 17th November, the date you put this review on. Reception, appropriately inform patients that medications can take up to 48 to 72 hours, this is to manage expectations as they cannot fulfil the request, it needs to be a prescribing clinician. I can see it was requested urgently and processed at 15:27 on 17th November. Kind regards Vanessa Souza Practice Manager