Quarry Bank Medical Centre
165 High Street, Quarry Bank, Brierley Hill, West Midlands, DY5 2AEContact details and opening times
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about Quarry Bank Medical Centre.
Reviews
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Review titled Great dr
Rated 5 stars out of 5
by Dean - Posted on 30 April 2024
Been fabulous for my mental health needs thank you so much provided plenty of helpful information and answering any questions I had in regards to my medication
Visited April 2024
Review titled Quarry Bank Medical Centre
Replied on 01 May 2024
Dear Dean, Thank you for taking the time to leave feed back. I will pass this on to the team at our monthly practice meeting. It is always a pleasure to see how supported patients feel by our clinicians. Kind regards, Quarry Bank Medical Centre.
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Review titled Rude reception staff,
Rated 1 star out of 5
by Hussain muflahi - Posted on 18 April 2024
Reception staff made me run to the surgery 4 times for a repeat prescription , and was aggressive with me when I complained about it, at the end they never gave my mum the repeat , arrogant and rude, and you would not get an appointment , lazy reception staff answering them phone takes half an hour. Avoid avoid
Visited April 2024
Review titled Quarry Bank Medical Centre
Replied on 01 May 2024
Dear Mr Muflahi, Thank you for taking the time to leave feed back. Please contact the practice manager in writing so that we can review the telephone consultation you have had. We will also review why no medication was issued to your mother on the 4 occasions you have been to the surgery if you would kindly include the dates on the letter. Our reception staff are all trained on customer service as well as other aspects of reception work. We will review the reception member of staff and ensure all training has been completed. Kind regards, Quarry Bank Medical Centre.
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Review titled Best Nurse. Excellent professional.
Rated 5 stars out of 5
by Yolanda Bilala - Posted on 26 April 2024
As far as I know, she is more than a nurse. Was sad to learn that she is leaving and willing to follow her to the next practice she would be working from now on if it was close to my address. After being misdiagnosed, finding someone willing to listen and confirm your suspicions is really important. A great professional, excellent in everything. My second time with her and hopefully the practice will keep her. Thank you nurse a.j., you saved my life.
Visited April 2024
Review titled Quarry Bank Medical Centre
Replied on 01 May 2024
Dear Yolanda, Thank you very much for your kind review. This has been passed on to the team and Mrs Johnson. Mrs Johnson was very grateful for your review. We are all very proud of the work Mrs Johnson has done at the surgery and how happy she has made our patients. We will also be very sad to see Ancy leave, but wish her all the luck in the future. Kind regards, Quarry Bank Medical Centre.
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Review titled Revised review 25.03.24
Rated 4 stars out of 5
by Mary T Parkes - Posted on 27 March 2024
Further to my review on 25.03.24 and after having a response from Dr had i been made aware of the emergency issue that took place i would have been more understanding of the situation and would not have reacted the way i did. My prescription has now been sorted, thank you, and i hope that the emergency was sorted and the patient was ok. My apologies if my earlier review caused any upset.
Visited March 2024
Review titled Quarry Bank Medical Centre
Replied on 27 March 2024
Dear Mary, We apologise for the upset you felt in the first instance. Its great to hear that the DR has cleared this up for you since. I am sorry that reception were not able to let you know more at the time, this information is not always available to them when emergencies happen. We hope that the service you receive in future is to our usual standard. Kind regards, Quarry Bank Medical Centre.
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Review titled Doctor not attended appointment
Rated 1 star out of 5
by Mary T Parkes - Posted on 25 March 2024
Appointment made for 11am arrived at 10.45 at 11.30 went to reception to check as only 1 person had been called in. Told they were busy and it won't be long. Went back again at 11.45 still busy so had to leave to go back to work. Diabolical practice and i'm reading on a tv screen about patients not turning up for appointments but in my case the doctor never showed up. Whats the point!!! close the practice down if they can't be bothered.
Visited March 2024
Review titled Quarry Bank Medical Centre
Replied on 27 March 2024
Thank you for leaving a more up to date review after speaking to the GP. Unfortunately, we are not able to remove reviews after they have been submitted. Kind regards, Quarry Bank Medical Centre.
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Review titled Not helpful
Rated 1 star out of 5
by Anonymous - Posted on 26 March 2024
Not helpful we haven’t even requested to change GP and nobody informed us they were going to remove of the list .You still have 30 days before y are removed of the list so why wouldn’t so why wouldn’t they do the referall who had to be urgently referred for a biopsy instead the backdated a letter which we didn’t even receive ……………."……………………………………………………………………………………………………………………………………..'…………………………………………………………………………………………… ……..
Visited February 2024
Review titled Quarry Bank Medical Centre
Replied on 01 May 2024
Dear patient, Could you please write to the practice manager with your complaint. Unfortunately, I am unable to establish the root of your problem from the comment that has been left. We are happy to help if we can fully understand what has happened. Kind regards, Quarry Bank Medical Centre.
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Review titled Follow up consultations
Rated 4 stars out of 5
by Anonymous - Posted on 16 January 2024
Both initial consultation and follow up appointments were handled with compassion and consideration for my father’s circumstances. I was impressed with the time given and spent explaining things and ensuring he understood. Very caring and considerate
Visited January 2024
Review titled Quarry Bank Medical Centre
Replied on 27 March 2024
Thank you for taking the time to leave a review. It makes us very proud to hear positive feed back about our clinicians. I will pass your comments on to the team at our monthly practice meeting. Kind regards, Quarry Bank Medical Centre.
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Review titled Very good
Rated 5 stars out of 5
by David Allen - Posted on 14 December 2023
I am very pleased which the way I was dealt with very quickly and the doctor was so understanding on the way I was feeling
Visited November 2023
Review titled Quarry Bank Medical Centre
Replied on 15 December 2023
Thank you for taking the time to leave a review David. We are putting a lot of effort into improving waiting times and appointment times at the surgery. It is great to see that we are heading in the right direction. The Dr will be thrilled to see you are so happy with the service you have received. I will pass this on at our monthly practice meeting. Kind regards, Quarry Bank Medical Centre.
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Review titled Great Service
Rated 4 stars out of 5
by Kevin - Posted on 26 October 2023
I was seen very quickly by friendly and effective staff. All the staff were very efficient from making the appointment to the actual consultations themselves.
Visited October 2023
Review titled Quarry Bank Medical Centre
Replied on 06 November 2023
Dear Kevin, We really appreciate you taking the time to leave us a review. It is brilliant for us to hear that your experience with the surgery has been positive from start to finish. All our colleagues try their best and will appreciate such lovely feed back for their efforts. I will be sure to pass this review on at our monthly practice meeting. Kind regards, Quarry Bank Medical Centre.
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Review titled Great practice
Rated 5 stars out of 5
by Michael Ganner - Posted on 06 October 2023
I found the G P very understanding and concerned about my condition.She was easy to talk to and ready to listen to me and my concerns. I felt l was treated with dignity and respect and also the GP is continuing to monitor my progress with follow up appointments to enable a satisfactory outcome for the problems l have.l am more than happy with the service received so far.
Visited September 2023
Review titled Quarry Bank Medical Centre
Replied on 06 November 2023
Dear Mr Ganner, Thank you for taking the time to leave us such a lovely review. We are glad the GP made you feel that you had been treated with dignity and respect. This is a very important element of any appointment for all our clinical staff. I will pass your feedback on at our monthly practice meetings. Kind regards, Quarry bank Medical Centre