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Priory Gardens Surgery

Grove View Integrated, Court Drive, Dunstable, Bedfordshire, LU5 4JD

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Help others by sharing your thoughts and experiences about Priory Gardens Surgery.


Reviews

Displaying 1 to 10 of 47

  1. Review titled Bad practice

    Rated 1 star out of 5

    by Anonymous - Posted on 19 August 2024

    Took my wife for a blood test only to get there to find that it wasn't operating. My wife suffers from server depression which has now left her ina bad state.

    Visited August 2024

    Report as unsuitable

    Review titled Priory Gardens Surgery

    Replied on 19 August 2024

    Thank you for your feedback, I am sorry our clinic was cancelled at last minute due to staff sickness. We did put on our social media and on the doors of the building as soon as we were aware. I apologise for the de stress

    Report as unsuitable


  2. Review titled Awful practice

    Rated 1 star out of 5

    by Corina Iacob - Posted on 27 August 2024

    Been on the phone 30 minutes (in pain) to book an appointment with a doctor only to be told to call at 1pm as all doctors are working from home. What a joke, wish I knew while I was waiting, wouldn’t have wasted my time’s. Very disappointing.

    Visited August 2024

    Report as unsuitable

    Review titled Priory Gardens Surgery

    Replied on 27 August 2024

    Thank you for your feedback Was this today as we still have Dr appointment this morning remaining for telephone calls. Ill get one of my team to call you to arrange Many thanks

    Report as unsuitable


  3. Review titled Dehumanising experience

    Rated 1 star out of 5

    by Anonymous - Posted on 11 July 2024

    I honestly feel it can not be easy to be a GP associate at Priory Gardens. My experience has felt like speaking a foreign language - just not being understood as a human being who is feeling vulnerable and seeking support from their registered health care provider. Somewhere in the script provided to the staff and the time allocated to speak to each caller (not patients or clients or people entitled to access a service), because its very business like - compassion and care was omitted. If the GP business managers response to my review is along the lines of 'when you called the service, we did this and this right, while you were wrong...', that's the sense I get from the response to previous reviews, please don't bother. This is mainly to reassure other callers that you are not alone. The practice needs to change its approach and respond with considered ways about how the patient experience can be improved. Overall Its abysmal. There have been one or two glimmers in my recent contact with the surgery on 10th and 11th July. I will be attending a sit and wait clinic tomorrow to pursue the saga of trying to speak to a GP who hopefully has actually taken the care and time to review my notes to provide informed advice for my ongoing care.

    Visited July 2024

    Report as unsuitable

    Review titled Priory Gardens Surgery

    Replied on 12 July 2024

    Thank you for your feedback, please feel free to inform us of who you are so we can investigate further and meet to discuss your experience

    Report as unsuitable


  4. Review titled Kind and caring

    Rated 5 stars out of 5

    by Anonymous - Posted on 07 July 2024

    I visited the surgery and saw a Dr in the sit and wait clinic on the 2nd July, he took his time, I never felt rushed. I discussed my issues and he understood. He was everso helpful and I'm so very grateful. Thank you

    Visited July 2024

    Report as unsuitable

    Review titled Priory Gardens Surgery

    Replied on 08 July 2024

    Thank you for your feedback, we will pass on your compliment to our team. Please note our sit and wait clinic is 5 days a week.

    Report as unsuitable


  5. Review titled Rude staff and dishonest people

    Rated 2 stars out of 5

    by Mark Crawford - Posted on 20 June 2024

    I called up the surgery yesterday to query my anxiety and anti pyschotic medication as it I requested it on Monday. The women on th phone was very rude and dismissive over the phone. I told her I need a medication review to ensure my medication is correctly prescribed an issues on time. She "I cannot have a g.p appointment for meds review as it will be rejected. I ask her why the medication hasn't bee prescribed an she said she has no idea which was why I asked for GP appointment but she refused my request saying call back 2moz. I later noticed that these medications quetiapine an setraline were discontinued over a week ago, so she was lying all along. She kept saying "oh ot happens to everyone" These type of people make me sick. Lucky I contacted the mental health crisis team this morning to get a referral and they said they will sort out my medication an sent it to the g.p. I am concerned that this staff member was so rude an dismissive yesterday over the phone regrding patients mental health.

    Visited June 2024

    Report as unsuitable

    Priory Gardens Surgery has not yet replied.


  6. Review titled Lost Perscription

    Rated 1 star out of 5

    by Anonymous - Posted on 09 February 2024

    On Thursday 8th February my wife attended the surgery and saw a nurse, the nurse confirmed my wife was very ill with a high temperature and needed antibiotics. The nurse completed the prescription while my wife was in the room and was told it could be collected later that day at the chemist. We called the chemist all day until it closed but no prescription arrived, meaning my wife lost valuable time in taking the antibiotics. We called the surgery again on Friday morning to be told that no persrciption had been raised, how can this be ?. My wife was told she would need to wait to speak to a clinician later which means she will be more that 24 hours without the antibiotics. At the time of writing we are still waiting for some kind of response. I find your service totally inadequate, poor communication, poor management, failing to care.

    Visited February 2024

    Report as unsuitable

    Review titled Priory Gardens Surgery

    Replied on 16 February 2024

    Thank you for your feedback as per your complaint letter, this is being investigated by the practice manager and you will receive a letter from us once this has been completed.

    Report as unsuitable


  7. Review titled Lack of Care

    Rated 1 star out of 5

    by Ezra Blake - Posted on 28 April 2024

    I am new to the surgery, I have diabetes, heart failure and other comorbidities. Given that I have heart failure and am seen regularly by a heart hospital, I thought I would have had an appointment as a new patient to discuss my health. I have found it impossible to make an appointment for the annual health check - with a Diabetic Nurse. On my first visit to the surgery, I waited so long to see a doctor that I was in pain when I left. I get that you have lots of patients, but I am dismayed at the total lack of care overall and nonchalant attitude of the reception staff. I need a GP service that cares and would definitely not recommend this one. My wife has long-term health condition and not once has GP called to review meds or discuss progress. Our previous surgery was bad but at least the nurse was aware of our conditions and we had online appointments. I have had a bad chect for two months, the anti-biotics have not worked and given that I have heart failure, I tried to get an appointment. Nothing. I must come to the surgery and sit and wait for hours. I feel like just a number in the scheme of things. So depressing.

    Visited February 2024

    Report as unsuitable

    Review titled Priory Gardens Surgery

    Replied on 29 April 2024

    Thank you for your feedback. I have asked your GP assistant to get in touch with you to schedule all necessary appointments. It appears you have been able to secure appointments previously when you contacted us. I also noticed you called last week to book an appointment but declined it due to an upcoming holiday. We suggested visiting our sit-and-wait clinic for sooner service, which you agreed to. We strive to offer various ways to book appointments based on patient feedback to accommodate as many patients as possible.

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  8. Review titled Admin staff undo the good work of GPs

    Rated 1 star out of 5

    by george - Posted on 12 February 2024

    Was suffering with anxiety and was having irratic high blood pressure results at home. Was told to come in to walk in clinic to check on their machine. I was so stressed ...reception person glibly said we donet have a machine. then nothing no apology or explanation. I can make an appointment. I explained that I had been advised to come in to wlak in clinic to use the machine. Again no response. I got upset walked out. Several weeks later got delisted. If you want to be treated like and animal, register here. I was given an appointment with practice manager to discuss but she failed to turn up. A practice that is bad for your health. Shame GP assistants are v good. Reception staff are not capable or trained to deal with health patients.

    Visited February 2024

    Report as unsuitable

    Review titled Priory Gardens Surgery

    Replied on 16 February 2024

    Thank you for your feedback Our walk in clinic you are able to have your blood pressure measured during it, however it is a sit and wait in que order. Also I am not aware of any meeting, but happily meet you if you wish to discuss further.

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  9. Review titled Appalling

    Rated 1 star out of 5

    by Steve - Posted on 19 December 2023

    Had chest pains on the Tuesday called the surgery only to be told I could talk to a pharmacist on the Thursday ended up having to call 111 and was admitted to hospital immediately.this practice is a complete disaster area .will be looking to move to a more caring practice

    Visited December 2023

    Report as unsuitable

    Review titled Priory Gardens Surgery

    Replied on 21 December 2023

    Thank you for your feedback, please could you kindly give me your full name so this can be investigated as this is not our process for a patient who presenting with chest pains

    Report as unsuitable


  10. Review titled A waste of time, energy on the back of family's health

    Rated 1 star out of 5

    by Gabriel - Posted on 02 January 2024

    As a parent of two, it happens that kids get a cold from time to time. In the past year, they were never available to see the kids, and only solution given was to call 111. Every single time. What really got us very disappointed, in December, the kids developed some skin rash. offcourse they couldn't see them, but was offered a telephone appointment. Unfortunately the medication prescribed only made it worst, so we called back explaining the situation. We've been told we have a face to face appointment with a Nurse / Doctor and we should get a message. No message received and the morning we had the appointment we called to confirm. Surprise, we were told we have no appointment and we should call back later that day as they had no other morning availability. We had a call back saying that actually we did have an appointment, but the person was new and didn't know where to look in the system. Only option given was a next day appointment with no possibility for my kids to be seen the same day. Useless to say it meant treatment for our kids is being delayed, had to make new office arrangements for me not being able to get the kids to GP myself the next day and so one. Just stop what you are doing, this is a ridiculous service you are providing, putting in danger people's health, wasting our time and your time- your efficiency must by under the sea level

    Visited December 2023

    Report as unsuitable

    Review titled Priory Gardens Surgery

    Replied on 03 January 2024

    Thank you for your feedback We are sorry this has happened, the Medical Call Agent who dealt with your query struggled with your concern as they are in training However, this has now been resolved as you were offered an appointment within 24 hours

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