Primrose Bank Medical Centre
Primrose Bank, Blackburn, BB1 5ERContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Services improving
Rated 5 stars out of 5
by Emma Williams - Posted on 04 November 2024
I have had bad experiences from this surgery receptionists before but now services seem to be improving. Special mention swapna ewood receptionist. guess she is new. I was frustrated when my mom's orthopaedic referral was not taken up ever since July but she calmly listened to me and politely spoke to me, explaining how she could help. She did chase it up and updated me promptly which I highly appreciate. Keep up the good work.
Visited October 2024
Primrose Bank Medical Centre has not yet replied.
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Review titled save yourself go somewhere else
Rated 1 star out of 5
by annonymous - Posted on 28 May 2024
I had an appointment this morning, I finally managed to see a doctor in my own practise, only to be told he could not treat me, because my symptoms had been mentioned in a letter to another doctor 50 mile away and I had to wait to hear from him. I have never been treated for what I went to see the doctor for of any other doctor, nor do I want to travel 50 mile for an appointment to see a doctor I am not registered with. So this practise is leaving me to cope with extreme pain. this is the last straw from this practise I have tolerated the disappointment in this surgery for to long now so, thanks but no thanks its now time to leave this practise
Visited May 2024
Review titled Primrose Bank Medical Centre
Replied on 28 May 2024
Dear Anonymous Thank you for your email. I am so very sorry to hear you are disappointed in our surgery and that you are having to cope with extreme pain. Please could you email the surgery at Primrosebank@nhs.net with further details to enable us to help and resolve your issue Thank you Helen Lang Practice Manager
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Review titled Rinse and repeat medical.
Rated 1 star out of 5
by Anonymous - Posted on 17 May 2024
I've had an issue for months, they know about it, still haven't changed the med even though the last blood test was supposed to determine that. I've had an issue with my legs and feet creating pain and issues walking and moving around, not that they care, I need to go in, i need a test, i need another test, one of the doctors wanted a blood test for the reason of changing the med for another, I went for that test although no idea why, I called and still no .. I need to talk to a doc / nurse again? We've had it with them, pretty sure they're doing this on purpose, so we've collected new forms for another doctor that we will be moving to very soon, we're done with the time wasting tactics.. I've had a doctor for 3 years, how many times have I seen him? 0 not a single time, a few phone calls sure, but seen? not once. We're done, best of luck anyone that joins these, though I'd look elsewhere. not that they care anyway. I've even seen a pretend doctor PE or something, and that is the worst experience i've had yet and won't be repeated because i'll not be visiting primrose bank again.or speaking to that novice learner doc? I don't know anymore, NHS = No Hope Sir.
Visited May 2024
Review titled Primrose Bank Medical Centre
Replied on 28 May 2024
Dear Anonymous Thank you for your email. I am so sorry to hear you feel you have been experiencing poor service from the surgery. I do apologies and acknowledge how frustrating it can be. We are a training practice and therefore have 2 Foundation Year 2 GPs who work and are mentored by Dr Ray and Dr Qureshi, we also have a Physician Associate and Advanced Nurse Practitioners who all work to provide clinical care to patients, i am not sure if this is who you are referring to in your comment. Most practices make use of these additional roles. If you would like to email primrosebank@nhs.net with further details of your issues i am sure we can help resolve them. Thank you Helen Lang, Practice Manager
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Review titled Not clean or tidy
Rated 2 stars out of 5
by Anonymous - Posted on 16 February 2024
Upon visiting the surgery after a lot discussion and my persuasive skills with reception, I observed how the surgery was unkempt, dirty floors, dirty walls, put of date leaflets, wires hanging etc. this trend continued with the GP's room as well. The surgery needs to be clean and somewhat clinical in its deco and update of information that can be now accessed through websites rather than so many leaflets and notice boards that cover walls. A screen can work with promoting services and messages.
Visited February 2024
Primrose Bank Medical Centre has not yet replied.
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Review titled Consistently poor
Rated 1 star out of 5
by Nizam Patel - Posted on 18 December 2023
Most recent event was Friday after 5 dr called my wife as prior to that we called to get an appointment for me my wife and my daughter. N they were refusing to do so. As my wife has already spoken to the doctor , the doctor called my wife back and after my wife explained our situation and that going to a&e was rather impossible for us. She then advised my wife to call Monday morning and get an appointment for her Self me and my daughter. But come Monday morning the same pushback of saying go to a&e. Even though I explained what the doctor said but still not willing to give an appt. I have asked receptionist to get practice manager to listen to that call to show I am not lying. Not had callback yet. Previous many occasions where being pushed back to pharmacy aswell. Where we are patients at this surgery but constant pushbacks
Visited December 2023
Primrose Bank Medical Centre has not yet replied.
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Review titled Worst practice
Rated 1 star out of 5
by Amira Dahya - Posted on 26 October 2023
After constantly ringing the practice I managed to book an appointment over the phone. Had a lengthy conversation with an Associate Practitioner who didn’t have a clue what he was doing. The phone accidentally cut off and he didn’t bother to ring back or call back to finish the appointment off. I now have to go through the lengthy process of trying to get another appointment which is difficult for a full time working individual. The Receptionist weren’t very helpful either when I rang back to see if I could continue my appointment.
Visited October 2023
Primrose Bank Medical Centre has not yet replied.
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Review titled Too many issues to put in a review!
Rated 1 star out of 5
by Anonymous - Posted on 05 January 2023
Having worked at a gp surgery myself for 10 years i am not at all impressed with the service here. Ive had many issues in the past and today was refused a blood test i am due through a third party because the on the "computer screen im not due a blood test" utter nonsense, spoken to like im a child. Receptionist dont want to listen to what the caller has to say and just repeat the same sentance over and over, if i want a consultation from a receptionist then the gp may aswell take a day off.
Visited January 2023
Primrose Bank Medical Centre has not yet replied.