Pioneer Medical Group
Ardenton Walk, Bristol, BS10 6SPContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Steroid injection
Rated 5 stars out of 5
by David Carroll - Posted on 09 November 2024
Very good practice, I can always get an appointment, my treatment was clearly explained to me in layman’s terms. Felt very comfortable that I’m getting the best treatment.
Visited November 2024
Review titled Pioneer Medical Group
Replied on 11 November 2024
Thank you so much for your kind words and for taking the time to leave a review , I will pass this on to the team with great pleasure. - Justine Mansfield - Business Manager
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Review titled Ease
Rated 5 stars out of 5
by Matt - Posted on 05 November 2024
Well set up practice as should be expected , great experience from first contact via a handy call back service , which was dealt with politely and very efficiently , then through to the appointment and must say it’s a fresh clean environment with a comforting atmosphere , great to say also that the Dr listened to my problem and was very professional and friendly and I felt that the correct way forward was given , this really is a surgery that should be looked upon by others as to be the way run , honestly can’t praise it enough , thanks it’s good to know that somethings seem to work correctly !
Visited November 2024
Review titled Pioneer Medical Group
Replied on 11 November 2024
Dear Matt, thank you for leaving us a review, especially as it looks like each team is playing their part in making sure your experience at Pioneer Medical Group was a positive one, Its really reassuring to hear from someone that it has all worked for, we strive for this every day and I shall be sharing your review with the whole practice team as I am sure it will lift everyone's day - much appreciated - Justine Mansfield (Business Manager)
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Review titled Terrible practice
Rated 1 star out of 5
by Neli - Posted on 04 November 2024
During the last year I have been contacting the surgery on few occasions to book an appointment. On all these occasions I been told that there’s no any appointments available and I have to call on the next day 8 oclock in the morning. I am working full time, days and nights shifts, I can’t call every day 8 am and wait half an hour on the phone and at the end I will still get the same answer - “all appointments for today are gone, call tomorrow”. The previous times when I couldn’t get an appointment I had to go private and pay out from my pocket. What happened with the online system? Why we can’t book appointments online anymore? Why so little appointments are available? Why we can’t book appointment for few days ahead? This is ridiculous! This morning I called with abdominal pain and I been told that there’s no appointments and I should fill a form online and someone will contact me. Well guess what, I been told the same thing months ago when I contacted the surgery and I am still waiting someone to contact me!!!! I am a patient with this surgery more than 5 years, it’s been okay before but now it’s absolute disgrace!!!
Visited November 2024
Review titled Pioneer Medical Group
Replied on 05 November 2024
Dear Patient, We are very sorry to hear of your experiences when contacting Pioneer Medical Group. Can I please ask you to contact a member of the management team in order for us to explore the issues you have faced and help you move forward with your medical needs. Please call 01179591919 or alternatively you can contact us via email on bnssg.pmg@nhs.net. Kind regards Nicki Curtis Patient Experience Manager
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Review titled Terrible service
Rated 2 stars out of 5
by Anonymous - Posted on 15 July 2024
I have been in agony for months in and out of hospital due to the pain been to the doctors 3 months later still no diagnoses and the meds that seem to be helping the pain which I’m meant to take daily are being refused to be given to me on time I can not go a day without the medication because I can’t not eat drink or move without them due to the pain but none of these doctors seem to care and the women on reception are rude and cut the off
Visited July 2024
Review titled Pioneer Medical Group
Replied on 15 July 2024
Dear patient, I am so sorry to hear that this is your experience.- To enable me to investigate this further I would be grateful if you could contact me on 0117 9591919 and I can try to resolve this for you. Justine Mansfield - Business Manager
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Review titled Frustrating & helpless
by Anonymous - Posted on 24 June 2024
I waited for a diabetic review for months and when a diabetic practice nurse finally called me for 10mins she stopped one of my medication due to side effects and increased my other medication and was going to follow up in a weeks time via phone call on the day she called I had my phone with me I picked up I couldn't hear her and she couldn't hear me either, she cut the call and the right thing to do is to call me back but she never did, waited for hours and it never happened. I called the I surgery and they were not helpful either all the could tell me is that she tried calling you and couldn't book me in because there's no appointment. This happened on the 20th of May & I've only seen a doctor today being the 24th of June, meanwhile my medication had been stopped & not replaced causing harm to myself by worsening condition because I know I needed to speak with someone but unable to get appointment.
Visited May 2024
Review titled Pioneer Medical Group
Replied on 01 July 2024
Dear Patient, Thank you for taking the time to leave feedback, We are very sorry to hear you have had difficulties when engaging with Pioneer Medical Group. Could I please ask you to contact a member of the management team on 01179591919 so we can investigate this further please? Alternatively you can email bnssg.pmg@nhs.net. Kind regards Nicki Curtis Patient Experience Manager
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Review titled Bad practice
Rated 1 star out of 5
by Neli - Posted on 05 March 2024
After leaving a review here and been advised to contact the gp through the e-consulting tool, I did that straight away. I contacted the gp for two different issues, I only been contacted about one of the issues, the other bigger one no one bothered. The doctor contacted me was very rude and made me question myself do I really struggle instead of doing her job. I had second interaction with this doctor and both times she was rude. At the end I had to go see someone privately as I can’t waste my time with trying getting appointments and the rude staff.
Visited March 2024
Review titled Pioneer Medical Group
Replied on 05 March 2024
Dear Neli, Thank you for taking the time to leave a review, I am sorry that you had such a bad experience with us. I would like to investigate this further so I can feedback to the clinician involved with your care. I would be grateful if you could contact me on 0117 9591919 so I can look into the further - Justine Mansfield - Business Manager
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Review titled Another place that does not want to help
by Rob - Posted on 21 March 2024
I have knee problems for weeks. My last GP was useless and only gave a partial answer to the X-ray results. I thought this place would care, but only found more disappointment. 111 thought I needed GP support, but without even talking to me some unnamed GP here asked a receptionist straight away to tell me to go somewhere else. I can't work properly. I can't enjoy my days off. Despite this they refuse to see me let alone support me.
Visited March 2024
Review titled Pioneer Medical Group
Replied on 04 June 2024
Dear Rob, Than you for your review, we have met since this was posted and I hope we were able to resolve your issues. Kind regards Nicki Curtis Patient Experience Manager
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Review titled Disappointing
Rated 2 stars out of 5
by Neli Ruseva - Posted on 19 February 2024
The last half a year it happened to visit the practice on few occasions. Every time is so difficult to book an appointment as appointments are rarely available. Now I am trying to book from 5 days, every time I call been told nothing available and to check over the app. App shows that there’s no appointments too. I am checking the app every 10-20 mins and even one slot didn’t come up. Pathetic.
Visited February 2024
Review titled Pioneer Medical Group
Replied on 21 February 2024
Dear Neli, I am so sorry that this has been your experience. We release appointments throughout each week and through the day, we try to ensure equity of access no matter what route you take be it by phone in person or via the App. If your request is not urgent then using our e-consult process https://florey.accurx.com/p/L81037 will allow us to get you to the right person at the right time for your needs. I would be delighted to meet with you to discuss further if you feel that would be helpful - Justine Mansfield Business Manager
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Review titled Bad practise
Rated 1 star out of 5
by Anonymous - Posted on 14 November 2023
Unhelpful reception staff very rude, told one week there’s appointments for following week but they can’t book them and need to ring up on the day waste of time as still can’t get to see a doctor. Mental health is very low and I need help but can’t get it. This practise has gone down hill. Rude unfriendly reception staff shocking booking system don’t ring this Doctors if u need help asap as you won’t get it
Visited November 2023
Review titled Pioneer Medical Group
Replied on 15 November 2023
Dear Patient, I am so sorry that this was your experience, we have many systems in place to ensure patients can access same day urgent care if needed. Please could you contact the practice on 0117 9591919 and ask to speak to myself or Nicki Curtis our patient experience manager - we can then investigate this fully for you - Justine Mansfield - Business Manager
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Review titled Disappointing practice
Rated 2 stars out of 5
by Anonymous - Posted on 21 August 2023
I usually go to Avonmouth or ridingleaze surgery but unable to book on line and haven't been able to for at least 2 months really getting fed up with it I'm not always well enough to stay on the phone for ages to get through at 8 in the morning especially because by the time i do the appointments have gone, I'm told the reason i can't book on line is because my usual doctor hasn't any appointments or is not there and she isn't there alot so i should be able to book with someone else on line, I'm very close to changing to another surgery
Visited August 2023
Review titled Pioneer Medical Group
Replied on 23 August 2023
Dear patient, |We are extremely sorry to hear of your difficulties in booking an appointment, can we please ask you contact us to discuss this further? Please call 01179591919 and ask to speak to a member of the management team or email us on bnssg.pmg@nhs.net for attention of the management team. Kind regards Nicki Curtis Patient Experience Manager