Pinhoe Surgery
Pinn Lane, Pinhoe, Exeter, Devon, EX1 3SYContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Kind welcome
Rated 5 stars out of 5
by Sheri Kane - Posted on 26 September 2024
I wanted to share that whilst waiting in reception for my appointment, each health professionals who came to call for/meet their patient, had a smile, said good morning and made conversation. The nurses who came to meet little children went down on their level and again talked directly to them (and then their carer).
Visited September 2024
Review titled Pinhoe Surgery
Replied on 03 October 2024
Thank you for your recent review on the NHS choices website in appreciation of your experience at our practice. It is always a pleasure to receive complimentary feedback and it reinforces our commitment to bring the best possible service to our patients. We have a wonderful team here and each individual gives their utmost to the care and wellbeing of their patients. We are so glad that came across to you as you sat in the waiting room. We are grateful to you for taking the time to leave your review, it can be invaluable for patients to see that we are doing our best.
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Review titled Friendly service
Rated 5 stars out of 5
by Josephine Anne KNIGHT - Posted on 01 August 2024
Just had minor surgery, was put at ease straight away. Quick and quietly done. Doctor and Nurse were brilliant. Given after care instructions. Very pleasant experience.
Visited August 2024
Review titled Pinhoe Surgery
Replied on 03 October 2024
Dear Mrs Knight, Thank you very much for your positive feedback, we really appreciate you taking the time to do so. It has also been passed onto the people directly involved in your care. Thank you once again, Mrs Amy Taplin Practice Manager
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Review titled Excellent emergency treatment
Rated 5 stars out of 5
by Elizabeth - Posted on 08 July 2024
Able to get a same day appointment with no problems or intrusive questioning. Then was seen quickly and efficiently.
Visited May 2024
Review titled Pinhoe Surgery
Replied on 03 October 2024
Dear Elizabeth, Thank you for taking the time to post your positive feedback, it really helps to boost team morale. I am glad to hear that your experience of our same day service was positive. Many thanks, Mrs Amy Taplin Practice Manager
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Review titled Brilliant Practice where they all care
Rated 5 stars out of 5
by Angela - Posted on 18 July 2024
I have been very ill for a long time and have had major surgery with three days in intensive care afterward. Since I have been in and out of hospital. I would like to thank all the everyone at Pinhoe Surgery, Receptionists, Nurses (especially the nurse who has been giving me weekly blood tests for over a year, these are now two weekly), the Community Nurses who looked after me for four month at home and especially my Doctor who had been in contact with me weekly for several months and then as and when needed. I think you are all wonderful and appreciate the care you have and are continuing to give me. Thanks again
Visited March 2024
Pinhoe Surgery has not yet replied.
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Review titled Excellent patient care
Rated 5 stars out of 5
by Claire - Posted on 07 March 2024
I have recently moved to this surgery. I had an appointment with the gp and a nurse, both were on time, extremely thorough, professional and caring. Excellent patient care.
Visited March 2024
Pinhoe Surgery has not yet replied.
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Review titled Excellent GP
Rated 5 stars out of 5
by Alison R - Posted on 23 January 2024
I took my 86 mother for an examination which she was very anxious about. The GP we saw was so good with her, helpful, carefully explained everything and put her mind at rest. We couldn’t have asked for a better experience
Visited January 2024
Pinhoe Surgery has not yet replied.
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Review titled Convenient weekend clinic
Rated 5 stars out of 5
by Anonymous - Posted on 14 October 2023
Great to take my son to a weekend flu immunisation clinic . Greeted with a smile, efficiently run so we were straight in and out. Fantastic.
Visited October 2023
Review titled Pinhoe Surgery
Replied on 01 November 2023
It's great that you took time out of your day to let us know how we did with our child flu clinic. Thank you very much for such positive comments.
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Review titled Quick and efficient
Rated 4 stars out of 5
by Andrea Darbey - Posted on 17 October 2023
took daughter for flu jab very efficient and quick process. staff all friendly and helpful ………………………..
Visited October 2023
Review titled Pinhoe Surgery
Replied on 01 November 2023
Thank you very much for taking the time to let us know that you were happy with the efficiency and speed of this years flu clinic. It's always great to receive such positive comments.
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Review titled Brilliant
Rated 5 stars out of 5
by Natasha - Posted on 14 October 2023
Today we had my sons first flu vaccine. The surgery was welcoming and we didn’t have to wait, we were greeted by a friendly lady who showed us into a room, where a lovely man talked us through the nasal spray and quickly administered it to our son, Offering him a sticker at the end. All very quick and smooth which is just what you want when you have a child, no waiting and no messing around. Very pleased
Visited October 2023
Review titled Pinhoe Surgery
Replied on 01 November 2023
Natasha, it's great to hear that your sons first flu vaccine was a positive experience. It's the first year that we have done a designated child flu clinic and your positive feedback will be very helpful when planning any future clinics.
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Review titled Very friendly team
Rated 5 stars out of 5
by Anonymous - Posted on 20 October 2023
My young son attended for his flu vaccine and the staff were so friendly and made him feel at ease with bubbles and teddies and a little chocolate treat and some drawing activities. This helped greatly and didn’t go unnoticed.
Visited October 2023
Review titled Pinhoe Surgery
Replied on 01 November 2023
Thank you for getting in touch to let us know that our activities and treats helped to put your son at ease when he came for his nasal flu. It's a great help to know what works when planning for future clinics.