Pinhoe Surgery
Pinn Lane, Pinhoe, Exeter, Devon, EX1 3SYContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled I left to go somewhere else
Rated 1 star out of 5
by Anonymous - Posted on 16 May 2023
After 10 years I left to join a new practice. My lovely doctor retired. But in the last 3 years the practice has gone down hill fast. Long waits for phone to get answered. But it's the arrogance, fake behaviour of some doctors that got to me. They need to also check text messages before they send them as it makes them look more incompetent. I left today and registered elsewhere. This place was toxic and unpleasant and as soon as I heard there phone message explaining stuff before you could choose an option, that finished it for me as I am aware of how unpleasant my interactions have been with her. Not a pleasant place to visit anymore it's just lost the kindness it once had. Goodbye I won't ever be coming back.
Visited May 2023
Review titled Pinhoe Surgery
Replied on 05 June 2023
Dear Patient, Thank you for your feedback. I am sorry to hear that you were unhappy with our service and have since felt the need to change practices. As you have posted anonymously, I am unable to look into your concerns in any detail. I am unsure what it was about our telephone hold message that caused you concern. If you would like to elaborate, our complaints process can be found on our website www.pbmp.uk I hope that you find your new practice to be able to meet your needs. Kind regards Amy Taplin Practice Manager
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Review titled Best practice I’ve ever been to!
Rated 5 stars out of 5
by Anonymous - Posted on 01 February 2023
Every time I have visited this surgery the reception team have been so kind and helpful. They made me feel really listened to and seemed to genuinely want to help. I have never felt so comfortable in a doctors surgery before! I used to dread going to the doctors but the kind and welcoming environment created here means I no longer feel this way. Very grateful!
Visited February 2023
Review titled Pinhoe Surgery
Replied on 05 June 2023
Dear Patient, Thank you so much for your kind review. I will ensure that it is passed onto our patient service administrators. They work really hard under extreme pressure and it makes a really big difference to the team when they receive recognition for this. I am so pleased to hear that you find the practice a welcoming environment. Best wishes Amy Taplin Practice Manager