Petersfield Medical Practice
25 Mill Road, Cambridge, Cambridgeshire, CB1 2ABContact details and opening times
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Reviews
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Review titled Patients come first?
Rated 1 star out of 5
by Anonymous - Posted on 02 October 2024
The hospital sent a letter to my GPs requesting that they issue a prescription for me. As I was going abroad the day after they received the letter I called in several times asking if the prescription could be ready that day so I could collect it from the pharmacy over the road from where I live. The hospital made this request as they knew it would be easier for me than travelling up to the hospital. Just after 5 pm the receptionist phoned me to say that the Dr had said because it was a hospital letter I had to go to the hospital pharmacy. At that time I had no chance of getting the prescription. I voiced my concern and 60 seconds later a Dr phoned me to say I could collect the prescription from the local pharmacy but he was only prescribing 1/2 the medication! No apology. I collected my medication and went home and applied to change GPs. I will collect my other half of the prescription from my new GP practice. In the interests of fairness I should say I have had absolutely first class treatment from Dr A (not allowed to use names in a review). She really cares about patients.
Visited October 2024
Review titled Petersfield Medical Practice
Replied on 08 October 2024
Thank you for sharing your experience. It’s understandable that you felt frustrated, given the timing and the need to collect your medication before traveling. It sounds like the communication around the prescription process could have been clearer, especially considering the hospital's intent to make things more convenient for you. It’s reassuring to hear that you’ve received first-class care from Dr. A. Positive experiences like these do highlight the importance of compassionate healthcare professionals who go the extra mile. I hope your new GP practice meets your expectations and provides the seamless support you need. Thank you again for sharing this, and best wishes for smooth experiences in the future.
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Review titled Caring and proactive
Rated 5 stars out of 5
by Anonymous - Posted on 18 July 2024
I have recently had a condition which the GP quickly recognised needed urgent care, resulting in a rapid appointment and tests, and then hospitalisation. I am so grateful for this and for the proactive and caring communications since - the surgery always seems to be well on top of my needs.
Visited July 2024
Review titled Petersfield Medical Practice
Replied on 08 October 2024
It’s so reassuring to hear that your GP responded quickly and efficiently when you needed urgent care, resulting in the right tests and prompt hospitalisation. Proactive and caring communication makes such a difference, especially during times of uncertainty, and it’s wonderful that the surgery has been attentive to your needs throughout. Thank you again for sharing this, and I wish you the very best in your continued recovery!
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Review titled Overall good practice
Rated 4 stars out of 5
by Anonymous - Posted on 16 May 2024
With the introduction of the new online system it has been straightforward to contact the gp with our medical problems however it seems the practice doesn’t like to take any initiative. I once had a splinter in my throat and they told me they don’t have the specialist equipment to deal with it and told me to go to A&E, for just a splinter! The urgent treatment centre gp was able to remove it with tweezers in less than two minutes. I contacted them today about a rash on my baby’s cheek and got called to the practice immediately (so far so good) but the doctor took my baby’s temparature and said it was too high and we should go to hospital. They didn’t comment on the rash and repeated the guidance. By this time I was wearing my heavily clothed baby for a while in a sling and they were likely to be overheated a bit but the doctor dismissed it and said they don’t have thermometer suitable for such young babies so his fever might even be higher than what they measured so I need to go to hospital. I came back home, allowed him to cool down for a few minutes and took his temp again with two different types of thermometers and he was perfectly fine (36.6 C) except for the rash on his cheek on which the doctor made no comment at all. Another time it took them almost three weeks to take my husband seriously who then spent a week in the hospital with pneumonia. They are very responsive initially but then do not want to do anytging helpful.
Visited May 2024
Review titled Petersfield Medical Practice
Replied on 08 October 2024
Thank you for sharing your experiences. It sounds like you’ve encountered some frustrating situations, especially when timely and attentive care was needed. While it’s encouraging that the new online system has made initial contact with the GP easier, it’s understandable that you’d feel let down by the lack of thorough follow-up and initiative in addressing concerns beyond the initial response. The splinter situation and the handling of your baby’s rash and temperature could certainly have been managed with a bit more attention to detail, especially given how stressful it can be when urgent matters arise. It’s also concerning that your husband’s situation was not taken seriously enough initially. Consistent, proactive care is so important, and I can see why you’d feel disappointed. Thank you I appreciate your sharing your experiences. It seems like you've faced some frustrating situations, especially when you needed timely and attentive care. While it's good that the new online system has made initial contact with the GP easier, it's disappointing that there was a lack of thorough follow-up and initiative in addressing concerns beyond the initial response. The handling of the splinter situation, your baby's rash and temperature, and your husband's situation could have been better. It's concerning that these urgent matters were not managed with the attention they deserved. Consistent, proactive care is crucial, and it's clear why you feel let down. Thank you for sharing this feedback. It underscores the importance of clear, comprehensive care throughout the entire process. I hope your future experiences with the practice meet your expectations, and that you and your family receive the attentive support you need. for sharing this feedback, as it highlights the importance of clear, comprehensive care throughout the entire process. I hope your future experiences with the practice are more in line with your expectations and that you and your family receive the attentive support you need.
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Review titled Treated me like a real person
Rated 5 stars out of 5
by Jean - Posted on 05 May 2024
I have just joined this practice and for the first time in several years I have a practice which treats me like person and not a problem. Everyone has been efficient and welcoming, with quick feedback on test results, prompt offering of an annual check up and the spring Covid injection. I am sorry others have had negative experiences and really felt I needed to offer and alternative view. Thank you for being so welcoming and caring.
Visited May 2024
Review titled Petersfield Medical Practice
Replied on 08 October 2024
Thank you for sharing your positive experience with the practice. It’s heartening to hear that you’ve been treated with care and respect, and that the team has been efficient in providing timely feedback and offering necessary services. It’s lovely to know that you feel valued as a person and not just as a case to manage. Your perspective is important, especially as it reflects the dedication and professionalism of the staff. Thank you for taking the time to offer this encouraging view, and I hope you continue to receive the same excellent care moving forward. Thank you for sharing your positive experience with our practice. It's heartening to hear that you've been treated with care and respect, and that the team has been efficient in providing timely feedback and offering necessary services. It's lovely to know that you feel valued as a person and not just as a case to manage. Your perspective is important, especially as it reflects the dedication and professionalism of the staff. Thank you for taking the time to offer this encouraging view, and I hope you continue to receive the same excellent care moving forward.
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Review titled Pathetic
Rated 1 star out of 5
by Anonymous - Posted on 03 April 2024
Rude and curt. Told that I cannot be seen unless I'm having a heart attack. I'm in the last stages of my pregnancy and needed some urgent care. But it seems my child might be in college by the time I can get an appointment here. What's the point of a GP if you can never see a doctor!
Visited April 2024
Review titled Petersfield Medical Practice
Replied on 05 April 2024
I'm truly sorry to hear about your frustrating experience. It's unacceptable to be dismissed when you're seeking urgent care, especially during such a crucial time. Your concerns are entirely valid, and I understand how distressing it must be to feel overlooked in such circumstances. I would recommend reaching out to the practice manager(myself) or seeking alternative medical assistance promptly. Your health and the well-being of your baby are of utmost importance, and you deserve timely and compassionate care. If there's anything I can assist you with or if you need further guidance, please don't hesitate to let me know. Wishing you a swift resolution and the best possible care moving forward. Regards, Hamza Ejaz
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Review titled Great experience
Rated 5 stars out of 5
by Anonymous - Posted on 15 September 2023
Another great experience from Petersfield Surgery from booking via the accutriage to getting an appointment. Flexible, caring and knowledgeable approach from reception team to GP. Highly recommend.
Visited September 2023
Review titled Petersfield Medical Practice
Replied on 18 September 2023
Thank you for sharing your positive experience with Petersfield Surgery! We're delighted to hear that you had such a great experience from start to finish. Our team takes pride in providing flexible, caring, and knowledgeable care to our patients. Your recommendation means a lot to us, and we're here to continue providing you with the highest level of healthcare. If you ever need assistance or have any questions in the future, don't hesitate to reach out. Your health and well-being are our top priorities. Thank you again for choosing Petersfield Surgery for your healthcare needs! Hamza Ejaz
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Review titled What a wonderful practice!
Rated 5 stars out of 5
by Sarah P - Posted on 16 August 2023
Had my first appointment at Petersfield today. The team there are fantastic, remain astonishingly good humoured, helpful and friendly. NHS at its best. Cannot fault.
Visited August 2023
Review titled Petersfield Medical Practice
Replied on 18 August 2023
Thank you so much for sharing your experience at Petersfield! We're thrilled that your first appointment went so well and that you found the team fantastic, good-humoured, helpful, and friendly. It's heartening to know that the NHS delivers its best through dedicated individuals like those at Petersfield. If you have any more appointments or interactions in the future, we're here to ensure your continued positive experience. Your kind words mean a lot to us!
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Review titled This practice is now shamefully inaccessible!
Rated 1 star out of 5
by V. Tutko - Posted on 02 May 2023
I am a patient at this practice for last 18 years. I did not experience significant problems in early years. Everything started to turn badly about 4-5 years ago - last time I saw a GP face to face after a wasp sting cellulitis infection. I have a long term health condition and should be seen by my GP at least once a year! However, for last few years, well before onset of COVID rules & excuses, I only could arrange repeat prescription medication over the internet or to be seen by a nurse for my annual pre-diabetes & cholesterol check. GPs that I used to see, either retired or left this practice all together and few new ones tat replaced them, well I don't even know their names, that how impersonal this GP practice have became. Unfortunately, I experienced 2 weeks & 3 days ago a very painful prolapsed thrombotic condition that did not get better. I called surgery for appointment on Thursday April 20th and I was told to call next day morning for an appointment. I asked if anyone can call me back later or on Friday. I made a call, as advised, at 8:30 morning Friday 21st to a message of busy line....you are in a queue, so I hang up with hope that my request to get a call later will be fulfilled. Sadly, it wasn't and I continued to self-treat & medicate my painful health problem for another week. By Friday 28th April my problem clearly broke open and I urgently called GP practice to a very uncooperative & dismissive receptionist. There was no attempt for her to listen to me in detail, her rebuke was purely squared at me for waiting for too long to call and now it is too late, as there were no appointments available. I asked for next day appointment, was rebuffed again that it is Saturday, asked for Monday appointment, was reminded by her that it is a Bank Holiday and recommended to go to A&E instead! I asked about appointment for Tuesday and she said that I have to call on Tuesday morning to get my appointment arranged. Only after that I lost my temper, knowing that constantly telling patient to call another day in the morning for arranging an appointment is illegal since April 1st 2023 while clearly being upset about my acute painful health problem getting worst. She could suddenly book me with a nurse for 16:25 on Friday. I should not loose my temper and scream in order to be seen with painful bleeding condition! However, nurse didn't know why is she seeing me and then did not take a look at my health problem/bleeding prolapsed open wound, as she couldn't do anything about it (I have to be seen by a GP instead). She kindly arranged appointment with GP for Tuesday May 2nd at 10:15 (without telling me to call in the morning for an appointment). Today, Tuesday May 2nd, my prolapsed thrombotic problem is now badly infected, looking more like infected prolapsed fistula! My husband is driving from work to take me back to A&E - from this point my specific health problem might easily turn into dangerous sepsis (1 week and 5 days from initial phone contact)!
Visited April 2023
Review titled Petersfield Medical Practice
Replied on 19 May 2023
Please accept our sincerest apologies for the inconvenience and distress you have experienced. We take patient feedback seriously and are committed to addressing your concerns promptly. We understand that you have been a patient at our practice for the past 18 years, and we acknowledge the changes you have observed over the last few years. We apologize for the impersonal nature of your recent interactions and the lack of continuity in seeing familiar GPs. It is important to us that our patients feel heard and receive personalized care, and we apologize for any frustration caused by these circumstances. Regarding the specific incident with your prolapsed thrombotic condition, we deeply regret the delays and miscommunication that occurred. It is clear that there were gaps in our appointment scheduling and communication processes, and we are taking immediate steps to rectify these issues to prevent similar situations in the future. Your description of the uncooperative and dismissive attitude of our receptionist is concerning, and we sincerely apologize for her behavior. We have addressed this matter with the receptionist involved, emphasizing the importance of empathy, active listening, and respectful communication. We are committed to ensuring that all staff members adhere to the highest standards of professionalism and patient care. Additionally, we apologize for the lack of appropriate medical attention during your initial appointment with the nurse. It is regrettable that she was unable to provide the necessary examination and treatment for your condition. We have discussed this incident with the nurse involved and reinforced the importance of recognizing when a patient requires the attention of a GP. We understand that the delays in obtaining a timely appointment have caused significant distress and may have worsened your health condition. We strive to provide prompt and effective care to all our patients. Your health and well-being are our top priorities, and we deeply regret any harm caused by the delays in addressing your concerns. In order to address your concerns comprehensively and prevent similar issues from occurring in the future, we would like to invite you to meet with our practice manager. During this meeting, we can discuss your experience in detail, review our current processes, and work together to identify areas for improvement. Please let us know a suitable date and time, and we will make the necessary arrangements. We value your continued trust in our practice, and we are committed to regaining your confidence by taking the necessary steps to improve our services. We look forward to the opportunity to meet with you and address your concerns directly. Hamza Ejaz Practice Manager
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Review titled Can't fault it
Rated 4 stars out of 5
by M Haig - Posted on 05 May 2023
I can't understand all the negative reviews of this surgery. My experiences with every doctor, nurse and midwife I've seen here in the past 5 years (including during covid) have been faultless. The doctors are professional, empathetic and unflappable despite their huge workload. I've never struggled to get an appointment - usually same day, provided you call first thing or at 1pm. Some of the receptionists could do with extra training but for everything else I really can't complain.
Visited January 2023
Review titled Petersfield Medical Practice
Replied on 19 May 2023
Thank you for taking the time to share your positive experiences with our surgery. We greatly appreciate your kind words and are glad to hear that you have consistently received excellent care from our doctors, nurses, and midwives over the past five years, even during the challenging times of the COVID-19 pandemic. We are proud of our team's dedication to professionalism, empathy, and maintaining composure in the face of a heavy workload. It is our utmost priority to provide compassionate and high-quality care to all our patients, and it brings us joy to know that we have met your expectations in this regard. We are pleased that you have found it relatively easy to schedule appointments, often on the same day, by calling early in the morning or at 1 pm. We continuously strive to optimize our appointment availability and ensure that our patients receive timely care when they need it most. While we appreciate your positive feedback about our medical professionals, we take note of your suggestion regarding additional training for some of our receptionists. We are committed to ongoing training and development to enhance the skills and customer service provided by our entire team, including our front desk staff. Your support and understanding are invaluable to us. If you have any further feedback or suggestions to help us improve our services, please do not hesitate to share them with us. We are always eager to listen and continuously enhance the care we provide to our patients. Thank you once again for your kind words and for placing your trust in our practice. We are grateful for your continued support and look forward to serving you with the same level of excellence in the future. Hamza Ejaz Practice Manager