Penshurst Gardens Surgery
39 Penshurst Gardens, Edgware, Middlesex, HA8 9TNContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled My chronic pain on neck and back and eczema
Rated 4 stars out of 5
by Leyla - Posted on 04 November 2024
He listened to me very throughly and prescribed what I need He wrote the sick note for me that I asked and told me back in month if still you have pain and itchy
Visited November 2024
Penshurst Gardens Surgery has not yet replied.
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Review titled Evaluation of Physio appointment
Rated 5 stars out of 5
by Kemal Yusuf - Posted on 02 November 2024
Good consultation with the physiotherapist . Friendly , informal , relaxed atmosphere. Thorough assessment of my problem including physical examination. Good discussion of plan ahead . Impressive professional approach to the whole consultation.
Visited November 2024
Penshurst Gardens Surgery has not yet replied.
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 04 November 2024
Very pleased with service today Flu jab went well and organized a blood test for me and a further doctors appointment
Visited November 2024
Penshurst Gardens Surgery has not yet replied.
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Review titled Very good experience
Rated 5 stars out of 5
by Anonymous - Posted on 20 October 2024
Excellent kind and professional attention from the practice nurse and afterwards we bumped into ( very busy !) doctor who instantly recognised us and was up to date with situation re cancer care we were receiving .
Visited October 2024
Review titled Penshurst Gardens Surgery
Replied on 03 November 2024
Dear Patient, Thank you so much for rating your recent Penshurst experience as Very Good with the full 5 stars! Pleased to hear that the Very Busy Dr Jones went Above and Beyond in Opportunistically making Time to Care with a quick Catch up and Update with you for a few minutes when he noticed that you were being seen by the Nurse for your Cancer Care review appointment. Your 5 Stars will go very far to Inspire and Motivate all our staff to Go Above and Beyond just like their Chef (Chief)! With Compliments from The Chef (Chief) Dr Jones and everyone in his Kind and Professional Team of Michelin star SHEFs© (Smiley, Helpful, Efficient, Friendly staff) who Really Care about our Penshurst Family and Go the Extra Mile with a Smile©!!😊👨🍳
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Review titled Bad receptionist
Rated 1 star out of 5
by Zin - Posted on 15 October 2024
2 weeks ago I asked for my prescriptions from gp. when I got from pharmacy my prescription was 1 month short. when I called and asked gp the explanation the receptionist denied it and said pharmacy fault and put the phone down. I regret I registered with this practice.
Visited October 2024
Review titled Penshurst Gardens Surgery
Replied on 16 October 2024
Dear Zin, Thank you for your feedback. We are deeply sorry that you had a bad experience with one of our receptionists and we fell short in meeting your expectations. It is often best and wise not to try to crack a nut with a sledge hammer when things go wrong. We wll therefore listen to the recording of your phone call with the receptionist and decide what further action needs to be taken given that you did get a supply of your medication, no harms were caused, but we regretfully fell short this time due to a likely administrative error. We recognise that we are human and not perfect and will expect errors like these to happen from time to time but need to learn from them to strengthen our prescribing and IT systems to minimise the risk of recurrence. That said, it would be premature to cast judgement based of one single experience and can assure you that for the majority of patient encounters, our Outstanding SHEFs© (Smiley, Helpful, Efficient Friendly staff)😊👨🍳 do a fantastic job in delivering Excellence in Customer Service. We will dobour best to live up to our own high standards and expectations and hope that your next patient experience is Good or Excellent. With kindest and warmest regards, The Penshurst Management Team.
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Review titled Efficient
Rated 4 stars out of 5
by Anonymous - Posted on 31 October 2024
Was actually worried I wouldn’t be able to get an appointment with a doctor since I called around 9:30am. But the receptionist was very helpful and managed to book me in for a telephone consultation with Dr Puvanagopan.
Visited October 2024
Review titled Penshurst Gardens Surgery
Replied on 03 November 2024
Dear Patient, Thank you for rating your "Efficient" Penshurst experience of a telephone consultation with Dr Puvanagopan as Good. Another Patient might have suggested that you Actually received Outstanding Care in that when all the appointmrnts were gone and there were no free appointments available at 9.30 am, our Penshurst SHEF Receptionist© went Above and Beyond to Bring Your Problem to the Attention of the SHEF GP©, Dr Puvanagopan, who Kindly Triaged your Problem and based on your Preference (Telephone or Face to Face in Person) Squeezed you in as an Extra appointment added to his already Full list of patients for his surgery session. We hope to earn the full 5 stars of Excellence at your next visit and really appreciate all the Positive Feedback and Tsunami of 5 star ratings. Please keep the 5 star reviews coming as they Energise and Motivate our SHEFs© to Go Above and Beyond to deliver Excellence in Customer Service and the Best Personalised Care. With warmest wishes from our Award Winning Team of Michelin star SHEFs© (Smiley, Helpful, Efficient, Friendly staff) who Really Care about our Pennshurst family and Go the Extra Mile with a Smile! 😊👨🍳
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Review titled Flu jab
Rated 4 stars out of 5
by Anonymous - Posted on 28 October 2024
Was seen on time by very friendly nurse She did a good job very efficiently done also very helpful at reception
Visited October 2024
Review titled Penshurst Gardens Surgery
Replied on 03 November 2024
Dear Patient, Thank you so much for rating your Penshurst experience of your Flu jab as Good! It is very pleasing to hear the you were seen On Time by a true SHEF Nurse©. We hope to earn the full 5 stars of Excellence at your next visit and really appreciate all the Positive Feedback and Tsunami of 5 star ratings. Please keep the 5 star reviews coming as they Energise and Motivate our SHEFs© to Go Above and Beyond to deliver Excellence in Customer Service and the Best Personalised Care. With warmest wishes from our Award Winning Team of Michelin star SHEFs© (Smiley, Helpful, Efficient, Friendly staff) who Really Care about our Pennshurst family and Go the Extra Mile with a Smile! 😊👨🍳
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Review titled Feedback on my appointment with my Dr
Rated 5 stars out of 5
by Anonymous - Posted on 30 October 2024
I was very impressed by my GP’s interaction with me . Her clarity of explanation, ability to stay to the point and go through each investigation results , reassuring when necessary and highlighting need for some repeat tests
Visited October 2024
Review titled Penshurst Gardens Surgery
Replied on 03 November 2024
Dear Patient, You have gifted Penshust Gardens Surgery with a precious gem of a review akin to the largest Painite, one of the most expensive gemstones in the world from the Medici Collection!! This will be used as a Benchmark and an Example of Outstanding Care in that your were Impressed by the GP who Went the Extra Mile to Explain your Results with Clarity and Focus as well as Planning Ahead with the Next Steps to ensure Continuity of Care and Follow up of your Repeat Tests. Your wonderful 5 Stars will go very far to Turbo-Boost morale and Motivate all our staff to Model this Outstanding Level of Care and continue to Go Above and Beyond at the Penshurst Family Standard With Compliments from The Chef (Chief) Dr Jones and everyone in our Outstanding and Vastly Improved Team of Michelin star SHEFs© (Smiley, Helpful, Efficient, Friendly staff) who Really Care about our Penshurst Family and Go the Extra Mile with a Smile©. Please keep these 5 Stars gemstone reviews coming. As you continue to "Gift Them, we shall Name Them!!"😊👨🍳
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Review titled Good service
Rated 5 stars out of 5
by Anonymous - Posted on 31 October 2024
I was seen to straight away by the GP, very helpful in all ways, thank you. I had my flu jab, as well as blood test done.
Visited October 2024
Review titled Penshurst Gardens Surgery
Replied on 03 November 2024
Dear Patient, Thank you so much for rating your recent Penshurst experience as a Good Service with the full 5 stars! Extemely pleased to hear that a Very Helpful GP saw you in a Timely Fashion and Went Above and Beyond to Opportunistically give you your Flu jab and Take Blood all in One Visit. Surely this what Outstanding Care looks like and we hope that our Innovative, Creative, Thought-Leading and Winning SHEF culture© is not going unnoticed!! With Compliments from The Chef (Chief) Dr Jones and his Exemplary and First Class Team of Michelin star SHEFs© (Smiley, Helpful, Efficient, Friendly staff) who Really Care about our Penshurst Family and Go the Extra Mile with a Smile©! Please recommend more of your Friends and Family to join our Penshurst Family and keep these amazing and very helpful 5 Stars reviews coming!! 😊👨🍳
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Review titled Great Practice
Rated 5 stars out of 5
by John sullivan - Posted on 03 October 2024
My visit today with my GP was as always a first class experience, my GP gave me the time I needed to explain my situation and as all he set my mind at ease. The Drs and nurses at the practice are all caring and accommodating, however the Dr whom I saw today always goes the extra mile. And I am sensing he is overdoing things , and we patients need our Dr to remain healthy in order to keep us healthy. They like us are human beings they are not machines.
Visited October 2024
Review titled Penshurst Gardens Surgery
Replied on 02 November 2024
Dear John Sullivan, Thank you for rating your recent Penshurst experience as Excellent with the full 5 stars! Pleased to hear that your GP went Above and Beyond to Explain your situation, Provided Reassurance and was Generous with his Time to show Compassionate Care. It is very touching to know that Wonderful Patients in the Penshurst Family like yourself genuinely Care about our SHEFs in our Great Practice and we have taken note of your Pearl of Wisdom and Warning about Health and Wellbeing that "GPs and Clinicians need to remain Healthy to keep their Patients Healthy." With Compliments from The Chef (Chief) Dr Jones and everyone in his Outstanding and Vastly Improved Team of Michelin star SHEFs© (Smiley, Helpful, Efficient, Friendly staff) who Really Care about our Penshurst Family and Go the Extra Mile with a Smile©!!😊👨🍳