Penny's Hill Practice
Ferndown Medical Centre, St. Marys Road, Ferndown, Dorset, BH22 9HBContact details and opening times
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Reviews
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Review titled Telephone appointment
Rated 3 stars out of 5
by Jane Matthews - Posted on 28 June 2024
I waited a Iong time to get a telephone appointment, it was scheduled for 9 to 1pm on Friday 28th June ! I missed two calls within 2minutes of each other as I was in the loo ! And no I do not take my phone into the bathroom . I had to make mother appt and wait a further 9 days Let’s just hope I do not need the toilet again in that 5 hour gap. Shocking that they do not at least wait 10minutes or so or try once again later. Such bad treatment no empathy
Visited June 2024
Review titled Penny's Hill Practice
Replied on 12 August 2024
Thank you for your feedback. We are sorry to hear of your experience and we will reflect on this. Please feel free to contact the surgery on php.general@nhs.net should you wish to discuss further. Many thanks, Anna Naylor Practice Manager