Penketh Health Centre
Honiton Way, Penketh, Warrington, Cheshire, WA5 2EYContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled First Class Treatment
Rated 5 stars out of 5
by Claire Dodd - Posted on 20 February 2023
Great practice journey, starting from polite receptionist, to The Doctor, who was brilliant, 5 star treatment. Thank you
Visited February 2023
Penketh Health Centre has not yet replied.
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Review titled Terrible in all areas
Rated 1 star out of 5
by Anonymous - Posted on 27 December 2022
I was always disappointed with Penketh medical centre and when I moved out of the area and had to change practices I realised that Penketh was even worse than I thought. Dr surgery's always get bad press so I expected my new surgery to be the same as Penketh but it is nothing like it. You still have to wait in a queuing system when you call but never as long and you don't get cut off. The receptionist are always so friendly and happy to help. You get called back when you are told you will and when you go for an appointment usually as soon as you sit down in the waiting room you are called straight through. I have had a lot of dealings with Penketh over the last 4 months as both my parents are ill and I care for them. Every part of Penketh is so time consuming and stressful. Most of the reception staff are rude, unhelpful and don't listen. Everytime I get prescriptions, which is a lot, something is usually wrong. I have taken paper work in, watched the person on reception photocopy it and add notes to the system. Next time I ring and after waiting for usually about 40 min to get through I am told the practice has no knowledge of what I'm talking about. I then get the paper work, drive to the practice which is 35 min drive from where I now live to hand it in again to be told when I get there that they already have the paper work. This has happened more than once. The practice needs a complete shake up and a new experienced manager that can try and turn it all around. They need more full time doctors, last time I looked I think all but 1 or 2 work part-time. Come on Penketh , you can do better, if you don't know how to, ask for help.
Visited December 2022
Penketh Health Centre has not yet replied.
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Review titled Good experience
Rated 4 stars out of 5
by Anonymous - Posted on 08 December 2022
I had a health issue which was handled extremely quickly. Thank goodness following Xray, blood test, CT scan and consultant appointment all was confirmed OK which was very comforting and all done within 10 days. The practice is busy but from very recent personal experience I am very happy with this practice.
Visited November 2022
Penketh Health Centre has not yet replied.
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Review titled Great service
Rated 5 stars out of 5
by J Carman - Posted on 12 December 2022
Excellent service all round from all the team. I had an appointment same day. Treatment was fast and efficient. Could not fault the service
Visited November 2022
Penketh Health Centre has not yet replied.
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Review titled Appalling
Rated 1 star out of 5
by Anonymous - Posted on 23 October 2022
No matter when you phone you either wait for over hr and always told no appointment left my son has been in extreme pain with his joints and even after explaining this still nothing it's the worse service provider ever
Visited October 2022
Penketh Health Centre has not yet replied.
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Review titled terrible attitude on phone
Rated 2 stars out of 5
by upset and confused - Posted on 28 September 2022
I rang the surgery after picking up a prescription that didn't include the main item I had ordered. I rang to say it wasn't on the prescription although I had ordered it in plenty of time two weeks prior on line and had the print off as proof. after waiting from 15th in line to eventually reaching a receptionist. I explained what had happened. She argued with me that I hadn't ordered it. I verified I had and explained that I had now run out of the medication and needed an emergency prescription. She said they didn't do general meds as emergency. Very calmly and without frustration, I said that's ok but I have been told not to stop taking it and I haven't any left. She then changed demeanour and accused me of having a go at her, I was shocked and replied that I wasn't having a go just trying to find a solution...she then hung up on me whilst I was explaining thais..how rude!! shocking patient care and understanding.
Visited September 2022
Penketh Health Centre has not yet replied.