Pembroke Medical Group - Parkhill Surgery
Parkhill Road, Torquay, Devon, TQ1 2ARContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Not good
Rated 1 star out of 5
by Anonymous - Posted on 17 August 2024
I sent a Klinik request in and ticked the box that said only to email me as a method to contact me but they then phoned. I emailed to say I preferred an email and they texted. I rang to ask what the problem was and they said they didn't have any records and did not know the reason. I spoke to a Doctor and asked for my notes to be updated and the doctor said they were not able to do this. I asked about a medication and they said they do not know the answer. I went and asked about a physical examination they have requested and they instead tested me for blood pressure. When I rang to ask the reason I waited 40 minutes to get through and then I was cut off.
Visited August 2024
Review titled Pembroke Medical Group - Parkhill Surgery
Replied on 20 August 2024
We are sorry to hear of your recent experience. Unfortunately we are unable to investigate this for you anonymously. If you would like to contact us by email at enquiries.pembrokehouse@nhs.net we would happy to look into this further for you.
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Review titled Awful place
Rated 1 star out of 5
by Anonymous - Posted on 12 July 2024
Just got back from here with a very upset partner. She already had to wait 2 weeks for a other doctor to call her as she missed a call from the last so had to resubmit a very long online form to get a other call. Doctor calls eventually and also said she needs a blood test and diabetic checkup, there is a slot with a nurse at Parhkill tomorrow in the morning, great all booked. Today turn up and let reception know she is here for the blood test only to be told oh the appointment is at Pembroke in Paignton. No it wasn't it was confirmed to be in Torquay! On asking is anyone free to do it as it's important she gets told no even though there are 3 nurses standing around in the reception area drinking tea doing nothing and no one in the waiting area. She asked any space now in Pembroke and will get a lift over to be told no there is nothing now for 2 more weeks! Going to both change as this place has gone downhill massively, no doubt this review will get a standard copy and paste reply explaining you have online Klinik system that helps and have a new phone system installed in May 2023 bla bla, seen on all the other reviews before. How about you actually invest in caring for people in your care and invest in training people to do bookings correctly and not make people feel bad when the issue is your mistake in the first place
Visited June 2024
Review titled Pembroke Medical Group - Parkhill Surgery
Replied on 17 July 2024
We are sorry to hear of your experience. If you would like to contact us by email at enquiries.pembrokehouse@nhs.net we would be happy to investigate this incident for you.
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Review titled Great Service
Rated 5 stars out of 5
by GW Towler - Posted on 18 January 2023
The staff gave an excellent service ,from the receptionist to the appointment where I called in off spec and they couldn't have been more helpful, the receptionist and nurse both concerned about my illness and the receptionist enquiry as I left if everything was sorted and they even fitted me in half an hour earlier than the appointment time.I speak as I find so an excellent service and practice.
Visited January 2023
Review titled Pembroke Medical Group - Parkhill Surgery
Replied on 13 February 2023
Thank you for taking the time to submit this positive feedback for our service which will be shared with the wider practice team.