Peel House Medical Practice
Accrington Pals PHCC, 1 Paradise Street, Accrington, Lancashire, BB5 2EJContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Excellent medicine review
Rated 5 stars out of 5
by Alan Thompson - Posted on 08 August 2024
Met with practice pharmacist who reviewed my current medication which has been prescribed by various medical practitioners over the last 30 years. He explained the effect of the medicines and that they were suitable for my medical conditions and that there wet no contradictions. He was very pleasant and explained things in layman’s terms, and even sent me links to other health issues which are not treatable with medicines. Overall 6 star review.
Visited July 2024
Peel House Medical Practice has not yet replied.
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Review titled First class support by all members of staff
Rated 5 stars out of 5
by Hugh - Posted on 14 June 2024
Having read some of the reviews before booking an appointment was a little disappointed .However my attitude changed after being visited at home by the Intensive Home Support Service who were overflowing with compassion and devotion to duty and arranged a doctor’s appointment a godsend after being told by phone I was number 30 in the queue!!!Dr A ‘s treatment was first class and he had already arranged delivery of the required prescriptions tied up with my needs.
Visited June 2024
Peel House Medical Practice has not yet replied.
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Review titled Dreadful practice
Rated 1 star out of 5
by Disappointed patient - Posted on 28 May 2024
Repeat prescriptions ordered using Patient Access as recommended, after 7 days, prescription still not issued! Impossible to contact the practice by phone, put on hold for 30 minutes, counted down to No1 and then call ended! This is normal for this practice, happens every month!
Visited May 2024
Peel House Medical Practice has not yet replied.
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Review titled No appointments available
Rated 1 star out of 5
by Anonymous - Posted on 01 March 2024
I tried to make an appt today using the app but within 5 minutes they had all gone. Last week after a similar experience I rang in dead on 8am but was 29th in the queue so was unable to get to see a GP I wanted. Today, instead of ringing in, I went down to the surgery at 7.30am and was at the front of the queue. There were no female GP appointments! What do I have to do to get an appt with a GP I know? There is no continuity of care. I am so upset about this, it is so stressful and making me feel worse than I already do. The service here has deteriorated rapidly over the past few months and infinitely worse than when I joined over 20 years ago.
Visited March 2024
Peel House Medical Practice has not yet replied.
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Review titled Poor service
Rated 1 star out of 5
by Anonymous - Posted on 22 December 2022
I never ring the doctors unless i have to. After following advice from a pharmacist and NHS guidance online I was told that if symptoms had not improved after a week to call doctors. They haven’t, if anything have got worse. To be told by a receptionist it’s actually ten days and to go see a pharmacist (when i already have) is appalling. Been back to pharmacy and they are shocked.
Visited December 2022
Peel House Medical Practice has not yet replied.
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Review titled Horrendous Phone Lines
Rated 1 star out of 5
by Anonymous - Posted on 26 October 2022
For a Practice with 15k+ patients, their management of telephones is nothing short of diabolical. I left this Practice a few years ago and moved somewhere smaller and had no problems since moving. I rang on behalf of a family member. To phone at 10am and be 17th in the queue is one thing, but for it to take 55 minutes to then speak to someone demonstrates to me that they must have just one staff member on the phone which is unacceptable for a practice of this size. Common sense would dictate that all Reception staff would automatically be on the phones (especially on a Monday morning and especially when call volumes or queueing times were high). This is nothing new, their phone lines were much the same before the new system and have continued to be the same. You could likely ring them at home and drive to the surgery whilst on hold and be seen by the staff member on the desk before they picked the phone up. Receptionist was perfectly fine, polite and made an appointment as requested. It is worth noting however, that again, with a practice population size as big as theirs, you would expect the practice to be quite busy, however, when I attended the surgery with my family member a few weeks ago in the middle of the afternoon, there were less than half a dozen other patients across the entire floor. I dread having to phone this practice and have strongly steered people away from it since leaving for a better experience.
Visited October 2022
Peel House Medical Practice has not yet replied.
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Review titled Good recent experience
Rated 3 stars out of 5
by Pamela Kerans - Posted on 13 October 2022
A recent request for an appointment resulted in the obtaining of an out of hours appointment, which was great, as this avoided the need to try and ring every morning for an appointment and was at another local practice. This is also a great idea for people who work and struggle to ring every day and attend during working hours. The appointment was the same evening.
Visited October 2022
Peel House Medical Practice has not yet replied.