Pearl Medical Centre
619/621 Washwood Heath Road, Ward End, Birmingham, West Midlands, B8 2HBContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Good Practice
Rated 5 stars out of 5
by IQBAL - Posted on 21 September 2024
The doctor I visited on my last appointment was really nice; he listened to my problem carefully and was not in a hurry to just finish off.
Visited September 2024
Review titled Pearl Medical Centre
Replied on 23 September 2024
Dear Iqbal, Thank you for you review! We are glad you are happy with the service that you received on your recent visit to the surgery and we hope to continue meeting your expectations. All feedback is shared with our staff. Thank you again!
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Review titled Good practice
Rated 5 stars out of 5
by Anonymous - Posted on 07 September 2024
Today appointment with nurse I cannot go upstairs nurse but came see us downstairs more help but it bit time we received nice service from the nurse
Visited September 2024
Review titled Pearl Medical Centre
Replied on 09 September 2024
Dear patient, Thank you for your review! We are glad that you are happy with the service you received. Although our nurse rooms are located upstairs, the clinicians will always come to see a patient downstairs if required. All feedback is shared with our staff. Thank you again!
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Review titled Complaint Appointment Access at Pearl Medical Centre
Rated 1 star out of 5
by Dildar Hussain - Posted on 25 September 2024
I am writing to express my frustration and concern regarding the difficulties I have encountered in accessing timely medical care at Pearl Medical Centre, postcode B82HQ. I have called the practice multiple times seeking an appointment, only to be consistently told to call back the next day due to fully booked slots. I have made these calls at appropriate times but continue to face the same issue. This ongoing situation has left me feeling very distressed, especially as I am experiencing significant pain throughout my body and swelling in my foot. I urge you to address this matter promptly, as it is affecting my well-being. I look forward to your response.
Visited September 2024
Review titled Pearl Medical Centre
Replied on 17 October 2024
Dear Mr Hussain, Thank you for your feedback. We are sorry to hear you have found it difficult to arrange a GP appointment. We offer daily appointments released at 8am and 11.30am Monday to Friday and offer Saturday appointments at 9am, where patients can also walk in to book an appointment. We are also open late evenings until 8pm on Mondays and Thursdays to accommodate those who are not able to attend during the standard 9am-5pm hours. We offer more GP appointments than contractually required, and also offer appointments with the clinical pharmacist. Once appointments are booked, we direct our patients to 111, refer to a local pharmacy/ Pressure Relief Clinic or advise them to attend A+E depending on the issue. We will also contact patients if there has been any cancellation. If you would like to discuss this further, please contact us on 01213280999 and ask to speak to the complaints manager. Thank you again for your feedback.
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Review titled Good Practice Pearl Medical Centre
Rated 5 stars out of 5
by Dildar Hussain - Posted on 26 September 2024
Dear Pearl Medical Centre, Thank You for Exceptional Care. I wanted to express my heartfelt gratitude for the excellent care I received during my recent visit. Dr was particularly attentive, taking the time to thoroughly examine my concerns and answer all my questions. I truly appreciate the professionalism and kindness of the entire staff. Thank you for making my experience so positive! Best regards, [07498688841]
Visited September 2024
Review titled Pearl Medical Centre
Replied on 17 October 2024
Dear Mr Hussain, We appreciate you for taking the time to leave a great review! We are glad to hear you have had a positive experience with the surgery. All of our staff try their best to address patients concerns. All feedback is shared with our staff. Thank you again!
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Review titled Great service
Rated 5 stars out of 5
by Anonymous - Posted on 26 September 2024
I have had a few issues lately. The staff I have engaged with have been fast acting and caring. Sometimes it’s difficult to get an appointment, but on the whole it is a positive experience. Reception staff try their best to give appointments and are polite. Both nurses are brilliant and caring. They give their time and don’t rush matters. I’ve also been seen by a few doctors, all who listen and do their best. Main doctor brings amusement but also listens and helps. I’ve been at this surgery for years and will continue to do so. Especially now I’ve built a relationship with a lot of the staff here. A recent experience I had was an infected abscess. First I saw a nurse who gave antibiotics in the hope it would go down, and other medications to support the pain. When this didn’t work, I saw the main doctor who sent me straight to hospital as it needed removing. He wrote me a letter so I wouldn’t have to sit in an and e. once the abscess had been removed, I am now going for daily dressing changes with the nurses. They fit me in straight away and take the dressing change very seriously. I’ve also been able to see the doctor to get a sick note. I’ve found this to be a good and caring practice. Glad they are my local service.
Visited September 2024
Review titled Pearl Medical Centre
Replied on 17 October 2024
Dear Patient, Thank you for taking the time to leave a great review! We are glad to hear you have received good care in relation to your medical condition. All of our staff aim to provide the best healthcare and service possible. All feedback is shared with our staff. Thank you again for your review!
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Review titled Great practice
Rated 5 stars out of 5
by Murtaza jan - Posted on 04 September 2024
I have been a patient of this gp for several years and I could not be more happier with the service provided. I was experiencing a lot of pain to the extent which I couldn't move around . And even when it was past the booking time I was still given an appointment. The receptionist was very friendly and the doctors were very caring
Visited September 2024
Review titled Pearl Medical Centre
Replied on 05 September 2024
Dear Murtaza, Thank you for your positive review! We are glad that you are happy with our service and hope to continue meeting your expectations. All feedback is shared with our staff. Thank you again!
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Review titled Good practice
Rated 5 stars out of 5
by Anonymous - Posted on 06 September 2024
Today I came for my baby check up doctor and nurse so helpful and taking care of child they booked my appointment for vac according to my availability And they give paracetamol and advice how to use as well very good service from them
Visited September 2024
Review titled Pearl Medical Centre
Replied on 06 September 2024
Dear Patient, Thank you for your positive review! We carry out post natal and baby checks at the surgery to follow up patient care. We are glad you are happy with our service and hope to continue meeting your expectations. All feedback is shared with our staff. Thank you again!
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Review titled Great practice
Rated 5 stars out of 5
by Faisal Mehmood - Posted on 12 August 2024
I have an appointment with doctor today regarding blood result spoke after consultation am unclear with result came to reception staff helped me and book follow up appointment very caring
Visited August 2024
Review titled Pearl Medical Centre
Replied on 12 August 2024
Dear Faisal, Thank you so much for leaving a positive review. All of our staff are here to help. We are glad you have had a good experience with our surgery and hope to continue meeting your expectations. All feedback is shared with our staff. Thank you again!
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Review titled Great Practice
Rated 5 stars out of 5
by Iqbal - Posted on 10 September 2024
I visited surgery for my nurse appointment where I was booked for BP check, my BP was really high so nurse asked reception staff to book me with doctor for review. Staff been really helpful, they booked me an urgent apt and doctor seen me on time.
Visited August 2024
Review titled Pearl Medical Centre
Replied on 23 September 2024
Dear Iqbal, Thank you for taking the time to leave a positive review! If a patient requires urgent attention, a GP will always be available to review them. We are glad you have found the staff helpful and aim to continue to meet your expectations. All feedback is shared with our staff. Thank you again for your review!
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Review titled Amazing practice
Rated 5 stars out of 5
by ZIDAN ABOUELFADL - Posted on 22 August 2024
Today I came here to request urgent repeat medication immediately staff spoke either arrange my prescription good service
Visited August 2024
Review titled Pearl Medical Centre
Replied on 22 August 2024
Dear Zidan, Thank you for your positive review! We are glad you are happy with the service you received. You can always order your repeat medication face to face, over the phone or via online services such as the NHS App. All feedback is shared with our staff. Thank you again!