Patford House Partnership
8 Patford Street, Calne, SN11 0EFContact details and opening times
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about Patford House Partnership.
Reviews
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Review titled Efficient service
Rated 4 stars out of 5
by Sophie - Posted on 30 August 2024
I filled in the Patches form and was called by a doctor the following day who prescribed something for me that sorted out the issue
Visited August 2024
Review titled Patford House Partnership
Replied on 31 August 2024
Dear Sophie, Thank you for sharing your experience! We are pleased to hear that the process was efficient and that the prescription resolved your issue. We really appreciate your feedback. Kind Regards, Julie Taylor - Operations Manager
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Review titled Prompt service
Rated 4 stars out of 5
by Anonymous - Posted on 22 August 2024
Dealt with very quickly, very comprehensive phone consultation with great advice and medication prescribed with a follow up in 10 days scheduled.
Visited August 2024
Review titled Patford House Partnership
Replied on 31 August 2024
Dear Patient, Thank you for your feedback! We are pleased to hear that the phone consultation was thorough and that you received the advice and medication you needed promptly. We look forward to following up with you. Kind Regards, Julie Taylor - Operations Manager
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Review titled Good Surgery
Rated 5 stars out of 5
by Tony - Posted on 28 August 2024
Needed urgent medication and an appointment with nominated Doctor This was arranged speedily. I was very satisfied with the level of service provided.
Visited August 2024
Review titled Patford House Partnership
Replied on 31 August 2024
Dear Tony, Thank you for your review! We are pleased to hear that we could arrange your medication and appointment quickly. It is good to know you were satisfied with our service and we really appreciate the feedback. Kind Regards, Julie Taylor - Operations Manager
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Review titled Telephone appointment
Rated 3 stars out of 5
by Fiona Skevington - Posted on 01 September 2024
I was advised that I needed a review regarding my antidepressants. An appointment time was given to me but when the call came through, they asked me what I needed help with. How on earth can this happen? Absolutely ridiculous. They had not checked my records and knew nothing about me, but seemed happy to continue prescribing. What a waste of everyone’s time. If your procedure is to check a patient and their drugs, this should done by someone competent. I found the whole process difficult and frustrating. The delay in release of my usual medication and having a call from someone who didn’t know why she was calling me.
Visited August 2024
Review titled Patford House Partnership
Replied on 02 September 2024
Dear Fiona, Thank you for sharing your experience, and we are sorry to hear about the frustration you encountered. This is not the level of service we aim to provide, and we apologise for the confusion and delay you experienced. Your feedback is valuable, and we will of course review our procedures to prevent similar occurrences in the future. Kind Regards, Julie Taylor - Operations Manager
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Review titled Great Doctor, really listened.
Rated 4 stars out of 5
by Lizz Cox - Posted on 28 August 2024
She the Dr yesterday after long term stomach issues which I have attended A&E about. She was patient, kind and very through and is finally pushing for more tests. She made me feel at complete ease and made me feel like she was taking my illness serious.
Visited August 2024
Review titled Patford House Partnership
Replied on 31 August 2024
Dear Lizz, Thank you for sharing your experience. We are so pleased to hear that you felt at ease and that your concerns were taken seriously. It’s important to us to provide thorough and compassionate care. Kind Regards, Julie Taylor - Operations Manager
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Review titled Thoughtful and listening
Rated 4 stars out of 5
by Anonymous - Posted on 28 August 2024
Overall, great experience. Practitioner listened and took into consideration my concerns with treatment options. Proposed a positive way ahead and arranged a speedy follow up appointment.
Visited August 2024
Review titled Patford House Partnership
Replied on 31 August 2024
Dear Patient, Thank you for your review! We are pleased to hear that you felt heard and supported during your visit. It is important to us that you are comfortable with your treatment options and follow-up plan. We really appreciate the feedback. Kind Regards, Julie Taylor - Operations Manager
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Review titled Poor service
Rated 2 stars out of 5
by Jonathan Taylor - Posted on 30 August 2024
I booked an appointment to review my heart monitor results following a stroke. Around 2 minutes into the consultation I was told by the Dr that she was not cardio trained and that she would send me the results for me to look! Funnily enough I’m not cardio trained either!!! I feel really let down as funnily enough I’d like to hear the results of my heart monitor results to see if there are any further problems with my heart! It’s is nothing short of a disgrace that this person was instructed to call me when the appointment was all about cardio. Unfortunately this isn’t the first time I have been dissatisfied with Patford house during this difficult time as previously I was offered a blood test 2 weeks after when I rang to book, and during another phone consultation after describing my symptoms of vision loss and my optician deceiving the fact my eyes were in perfect order, I was advised to take migralive and rest. This actually turned out to be a stroke!!! I really do think that Patford house surgeries have to have a long hard look at themselves as I dread to think what implications these poor services could have meant for me!
Visited August 2024
Review titled Patford House Partnership
Replied on 31 August 2024
Dear Jonathan, We are very sorry to hear about your experience and the difficulties you have faced. It is clear we fell short in providing the care and support you needed. Your feedback is valuable, and we will review these concerns closely to prevent similar issues in the future. Please do contact us directly if you need any further assistance. Kind Regards, Julie Taylor - Operations Manager
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Review titled Good Practice
Rated 5 stars out of 5
by Anonymous - Posted on 31 August 2024
Was told that I needed a medication review. I was given a time and date for this, which I could change if required. The review took place over the phone within 5 mins of scheduled time.
Visited August 2024
Review titled Patford House Partnership
Replied on 31 August 2024
Dear Patient, Thank you for your review! We are pleased to hear that the medication review was timely and flexible. We really appreciate the feedback. Kind Regards, Julie Taylor - Operations Manager
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Review titled Great Advice
Rated 5 stars out of 5
by Mary - Posted on 13 August 2024
Advice given for my ongoing foot issues was way beyond anything received before. The appointment wasn’t rushed and I was given many options to explore which was really very useful to learn indeed. Thank you
Visited August 2024
Review titled Patford House Partnership
Replied on 31 August 2024
Dear Mary, Thank you for your kind review! We are pleased to hear that you found the advice thorough and the appointment helpful. We strive to provide comprehensive care, and it is good to know it made a difference for you. Kind Regards, Julie Taylor - Operations Manager
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Review titled Great doctor
Rated 5 stars out of 5
by Holly - Posted on 08 August 2024
I was booked a same day appointment for my migraines as I’m pregnant. Dr c was my doctor at beversbrook medical centre. He was so understanding and empathetic and knowledgable. Would recommend anyone to beversbrook.
Visited August 2024
Review titled Patford House Partnership
Replied on 31 August 2024
Dear Holly, Thank you for your kind review! We are pleased to hear that Dr. C provided you with understanding and empathetic care. We appreciate your recommendation and feedback. Kind Regards, Julie Taylor - Operations Manager