Patford House Partnership
8 Patford Street, Calne, SN11 0EFContact details and opening times
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about Patford House Partnership.
Reviews
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Review titled Great review of medication
Rated 5 stars out of 5
by Bee - Posted on 22 August 2024
The phone consultation was extremely helpful and allayed all my concerns. I felt listened to and was left feeling supported 😊😊
Visited August 2024
Review titled Patford House Partnership
Replied on 31 August 2024
Dear Bee, Thank you for your review! We are so pleased to hear that the phone consultation was helpful and supportive. Patient comfort and peace of mind are very important to us. Kind Regards, Julie Taylor - Operations Manager
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Review titled Quick response
Rated 5 stars out of 5
by Mary - Posted on 09 August 2024
Very happy that my request for medication for my sick child was dealt with swiftly within a matter of hours. Patches systems works very well in my experience
Visited August 2024
Review titled Patford House Partnership
Replied on 31 August 2024
Dear Mary, Thank you for your kind review! We are so pleased to hear that your request was handled swiftly and that the Patches system worked well for you. Patient health is our priority, and we are happy we could assist quickly. We really appreciate your feedback. Kind Regards, Julie Taylor - Operations Manager
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Review titled Prompt service
Rated 3 stars out of 5
by Anonymous - Posted on 13 August 2024
I submitted a request for a Med 3 over the weekend for a diagnosed condtion on the Sunday via the online system. I then received a message acknowledging my request and offering a phone consultation the same afternoon on the Monday. There was a given time slot of 2 hours which was adhered to and after my consultation I received my Med 3 via text within 30 seconds as advised. An excellent, professional and prompt service.
Visited August 2024
Review titled Patford House Partnership
Replied on 31 August 2024
Dear Patient, Thank you so much for your kind review! We are pleased to hear that you had a positive experience with our service and that everything was handled promptly and efficiently. Your feedback is greatly appreciated and will be shared with the team. Kind Regards - Julie Taylor - Operations Manager
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 10 August 2024
Requested a telephone consultation to discuss medication following results of blood tests, Pharmacist called medication ready for collection following day, excellent service. Many thanks.
Visited August 2024
Review titled Patford House Partnership
Replied on 31 August 2024
Dear Patient, Thank you for your positive review! We are pleased to hear that the telephone consultation and medication process went smoothly. It is good to know you found the service excellent and we really appreciate your feedback. Kind Regards, Julie Taylor - Operations Manager
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Review titled Great Service
Rated 5 stars out of 5
by Leo Egan - Posted on 24 August 2024
Very helpful GP , confirmed and approved medication needed and ordered for delivery. Politr and freindly and understanding.
Visited August 2024
Review titled Patford House Partnership
Replied on 31 August 2024
Dear Leo, Thank you for your review! We are pleased to hear that your GP was helpful, friendly, and efficient in handling your medication needs. We really appreciate your feedback. Kind Regards, Julie Taylor - Operations Manager
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Review titled Fast and flexible
Rated 5 stars out of 5
by Miranda - Posted on 02 September 2024
I changed my practice because I couldn't get the help i needed from my old practice. Patford hs partnership saw me quickly and the service was exactly what I needed and was kind and friendly. I felt that they talked about what they could do to help rather than giving a long list of what they can't do. Thank you.
Visited August 2024
Review titled Patford House Partnership
Replied on 02 September 2024
Dear Miranda, Thank you for your kind review! We are so pleased to hear that you had a positive experience with us and felt supported. Our team strives to focus on what we can do to help our patients, and it is good to know that this made a difference for you. We really appreciate the feedback. Kind Regards, Julie Taylor - Operations Manager
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Review titled Medicine review
Rated 4 stars out of 5
by Don Pocock - Posted on 31 August 2024
Phone call, detailed and thorough, called back after missing initial call. Talked through my current medication and any concerns.
Visited August 2024
Review titled Patford House Partnership
Replied on 31 August 2024
Dear Don, Thank you for your feedback! We are pleased to hear that the phone call was detailed and thorough, and that we were able to address your medication and concerns. Kind Regards - Julie Taylor - Operations Manager
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Review titled Confusing call
Rated 3 stars out of 5
by Anonymous - Posted on 31 August 2024
Had a medicine review for my diabetes and after giving my name and address to the practitioner she started with " How can I help you ? " ( you called me ) and I can see from your records you're actype 2 diabetic ( I'm actually type 1)
Visited August 2024
Review titled Patford House Partnership
Replied on 31 August 2024
Dear Patient, We are very sorry to hear about the confusion during your medicine review. This isn’t the level of service we strive for. We will ensure your feedback is passed along so we can address and improve on these issues. Kind Regards, Julie Taylor - Operations Manager
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Review titled Excellent
Rated 5 stars out of 5
by M Morrisen - Posted on 03 August 2024
Receptionist brilliant Dr was very helpful and explained everything in detail Thanks to all the staff at Patford house and also at Beversbrook, thank to you all.
Visited August 2024
Review titled Patford House Partnership
Replied on 31 August 2024
Dear M Morrisen, Thank you for your kind review! We are pleased to hear that both the receptionist and doctor provided helpful and detailed care. Your thanks are much appreciated by all the staff at Patford House and Beversbrook. Kind Regards, Julie Taylor - Operations Manager
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Review titled Patient and informative
Rated 5 stars out of 5
by Jacqueline M Abbott - Posted on 20 August 2024
Dr was very patient listening to my questions and gave me very clear answers to all my symptoms and queries. Informed me that I should get a call in response to one my queries.
Visited August 2024
Review titled Patford House Partnership
Replied on 31 August 2024
Dear Jacqueline, Thank you for sharing your review! We are pleased to hear that you felt listened to and received clear answers to your questions. We really appreciate your feedback. Kind Regards, Julie Taylor - Operations Manager