Patford House Partnership
8 Patford Street, Calne, SN11 0EFContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Patford House Partnership.
Reviews
-
Review titled Prompt and professional
Rated 5 stars out of 5
by Bruce Wilson - Posted on 31 August 2024
Didn’t have to wait long and then Doctor was excellent. Thank you for the super treatment. No complaints at all.
Visited August 2024
Review titled Patford House Partnership
Replied on 02 September 2024
Dear Bruce, Thank you for your kind review! We are pleased to hear you had a great experience and received excellent care. We really appreciate the feedback. Kind Regards, Julie Taylor - Operations Manager
-
Review titled Great doctor!
Rated 5 stars out of 5
by Sarah peterson - Posted on 22 August 2024
I have been struggling to get bp under control but my doctor has seen me every 2 weeks, adjusting medication until it is where it should be. All whilst maintaining a sense of humour and treating me like someone with agency over my outcomes.
Visited August 2024
Review titled Patford House Partnership
Replied on 31 August 2024
Dear Sarah, Thank you for your review! We are pleased to hear that your doctor has been attentive and supportive in managing your blood pressure and that their approach made a positive difference in your experience. Kind Regards - Julie Taylor - Operations Manager
-
Review titled Great listening skills and patience
Rated 5 stars out of 5
by Sarah Donlan - Posted on 21 August 2024
Everything went very smoothly and on time. Staff were friendly and relaxed and knowledgeable. We were impressed by the clarity and detail of the advice and support. Thank you
Visited August 2024
Review titled Patford House Partnership
Replied on 31 August 2024
Dear Sarah, Thank you for your kind review! We are pleased to hear that everything went smoothly and that you were impressed with the staff and the clarity of the advice. Your satisfaction is important to us, and we appreciate your feedback. Kind Regards, Julie Taylor - Operations Manager
-
Review titled Prompt response
Rated 4 stars out of 5
by Jane - Posted on 16 August 2024
Went in to make appointment, offered phone appointment within 3 hours, needed antibiotics - collected from usual pharmacy within 6 hours of initial contact
Visited August 2024
Review titled Patford House Partnership
Replied on 31 August 2024
Dear Jane, Thank you for your review! We are pleased to hear that you received prompt service and were able to get your medication quickly. We really appreciate the feedback. Kind Regards, Julie Taylor - Operations Manager
-
Review titled Unprofessional
Rated 2 stars out of 5
by Anonymous - Posted on 14 August 2024
Whilst on the telephone was asked to wait while another call was answered, then the person I was speaking to was also trying to deal with a small child whilst trying to conduct a review of my medication.
Visited August 2024
Review titled Patford House Partnership
Replied on 31 August 2024
Dear Patient, Thank you for your feedback. We apologise for the inconvenience you experienced during your call. We strive to provide focused and efficient service, and we will ensure your comments are addressed to improve our process. Kind Regards, Julie Taylor - Operations Manager
-
Review titled Excellent service
Rated 5 stars out of 5
by Smriti - Posted on 14 August 2024
My request was taken in consideration swiftly and I got the support I wanted. I am happy with the service.
Visited August 2024
Review titled Patford House Partnership
Replied on 31 August 2024
Dear Smriti, Thank you so much for your kind review! We are pleased to hear that you received the support you needed quickly and we really appreciate your feedback. Kind Regards, Julie Taylor - Operations Manager
-
Review titled Good experience
Rated 5 stars out of 5
by Anthea Lanning - Posted on 31 August 2024
The telephone appointment with a practice nurse I had yesterday , was helpful reassuring and relaxed.
Visited August 2024
Review titled Patford House Partnership
Replied on 02 September 2024
Dear Anthea, Thank you for your review! We are pleased to hear that your telephone appointment was helpful and reassuring. We really appreciate your feedback. Kind Regards, Julie Taylor - Operations Manager
-
Review titled Good service.
Rated 5 stars out of 5
by Anonymous - Posted on 08 August 2024
The person that was spoken to was willing to listen and understood the problem. With a short discussion the problem was sorted. Would use the system again with out any hesitation.
Visited August 2024
Review titled Patford House Partnership
Replied on 31 August 2024
Dear Patient, Thank you for your review! We are pleased to hear that the issue was resolved quickly and that you found the discussion helpful. We appreciate your trust in our system and for giving us feedback. Kind Regards, Julie Taylor - Operations Manager
-
Review titled Friendly and informative
Rated 3 stars out of 5
by Louisa Holmes - Posted on 23 August 2024
Doctor was very friendly and informative. She took the time to explain everything and answer any questions that I had
Visited August 2024
Review titled Patford House Partnership
Replied on 31 August 2024
Dear Louisa, Thank you for your kind review! We are pleased to hear that the doctor was friendly and thorough in addressing your questions. We really appreciate your feedback. Kind Regards, Julie Taylor - Operations Manager
-
Review titled Annual review
Rated 3 stars out of 5
by Anonymous - Posted on 01 September 2024
Annual review was carried out over the phone which is fine. However I was surprised it was a pharmacist I was speaking to rather than a doctor or nurse. Whilst they have good knowledge of the medication I am taking, I am not sure how much they knew about my conditions. I have had much more in depth discussions about my asthma for example than I did this time. I was advised to have my blood pressure taken for one medication, which was expected, but there were no questions about my weight, lifestyle, and how I am generally. Whilst I am feeling OK at the moment, I feel some people will only talk about difficulties if they are asked specific questions. For example in the past I have thought my asthma was managed OK, but when the nurse asked certain questions we realised I needed to change what I was doing. I do agree the pharmacist does a valuable job and can definitely help people if they have a query about medication, but I think for an annual review we should speak to a doctor or nurse, as care is sometimes about more than just the tablets you take. One final point, at the beginning of the conversation, I was asked the reason for the call, as the pharmacist did not know it was an annual review. She obviously knew nothing about me before calling, as she did not know what medication / conditions we were going to discuss, and she was not aware I had had blood tests a week before, ready for this appointment. Whilst she was lovely I finished the call feeling it was a waste of time.
Visited August 2024
Review titled Patford House Partnership
Replied on 02 September 2024
Dear Patient, Thank you for taking the time to share your detailed feedback. We are sorry to hear that your annual review did not meet your expectations. Your concerns are important, and we will review our process to ensure future appointments are more comprehensive. We appreciate your recognition of the pharmacist's role, but we understand that more in-depth discussions about your health are crucial. We will continue to work on improving communication and ensuring that our patients feel fully supported during their reviews. Kind Regards, Julie Taylor - Operations Manager