Patford House Partnership
8 Patford Street, Calne, SN11 0EFContact details and opening times
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about Patford House Partnership.
Reviews
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Review titled Kind, caring and efficient
Rated 5 stars out of 5
by Sian - Posted on 26 September 2024
The doctor was a very good listener and asked pertinent questions to determine my needs. She was genuinely concerned and she made me feel comfortable when describing my symptoms.
Visited September 2024
Patford House Partnership has not yet replied.
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Review titled Great phone consult
Rated 5 stars out of 5
by Anonymous - Posted on 15 September 2024
Called me at the indicated time, listened to what I said and made reasonable suggestions to improve my situation and arranged follow up call. Very happy.
Visited September 2024
Review titled Patford House Partnership
Replied on 16 September 2024
Dear Patient, Thank you so much for your kind review! We are pleased to hear that our team was able to provide you with the care and attention you needed. Your appreciation for the NHS and our staff means a lot to us, and we will continue to strive to make a positive difference for all our patients. Kind Regards, Julie Taylor - Operations Manager
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Review titled Excellent service
Rated 4 stars out of 5
by Anonymous - Posted on 26 September 2024
Meds review. Very thorough . All drugs reviewed and questioned about side effects and alternatives offered
Visited September 2024
Patford House Partnership has not yet replied.
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Review titled Understanding and supportive
Rated 5 stars out of 5
by Anonymous - Posted on 15 August 2024
My Dr listened to me, and gave me time. He informed me of the plan moving forward, and made sure I was happy with it. I left feeling like someone had my back and I wasn't on my own.
Visited August 2024
Review titled Patford House Partnership
Replied on 31 August 2024
Dear Patient, Thank you for sharing your experience! We are pleased to hear that you felt supported and informed. Patient trust and satisfaction are a priority and we are glad we could make a positive impact. Kind Regards, Julie Taylor - Operations Manager
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Review titled Good service
Rated 5 stars out of 5
by Alastair Sim - Posted on 20 August 2024
Quick, to the point and very succinct. All questions answered and explained.x̌xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxccxcxcccc
Visited August 2024
Review titled Patford House Partnership
Replied on 31 August 2024
Dear Alastair, Thank you for your review! We are pleased to hear that your questions were answered clearly and efficiently. We really appreciate your feedback. Kind Regards, Julie Taylor - Operations Manager
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Review titled Telephone Consultation
Rated 5 stars out of 5
by Anonymous - Posted on 16 August 2024
The telephone consultation for my annual review took place at the promised time, was friendly, caring and used to ensure the medication prescribed continues to be effective with no problems. A great way to check things without the need to attend an appointment at the surgery.
Visited August 2024
Review titled Patford House Partnership
Replied on 31 August 2024
Dear Patient, Thank you for your kind review! We are pleased to hear that the telephone consultation was timely and helpful. It is good to know that it provided you with a convenient and effective way to manage your medication. We really appreciate your feedback. Kind Regards, Julie Taylor - Operations Manager
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Review titled Brilliant GP
Rated 5 stars out of 5
by Kim Smith - Posted on 21 August 2024
I was greeted in a very warm and friendly manner by my GP. I was l listened to, that makes a huge difference. I asked if I could reduce my medication gradually and I was given information and told the benefits. I was also told that if at any time I felt I needed to review it again that I could make a new appointment. My questions were answered and information given. In fact I nearly skipped out of the surgery the appointment made me feel I was doing great!
Visited August 2024
Review titled Patford House Partnership
Replied on 31 August 2024
Dear Kim, Thank you for your kind review! We are so pleased to hear that you felt warmly welcomed and well-informed during your appointment. It’s great to know you left feeling positive and we really appreciate your feedback. Kind Regards, Julie Taylor - Operations Manager
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Review titled Well informed
Rated 5 stars out of 5
by Anonymous - Posted on 16 August 2024
The practitioner was well informed about my medication. She put me at ease with her confidence and knowledge.
Visited August 2024
Review titled Patford House Partnership
Replied on 31 August 2024
Dear Patient, Thank you for your kind review! We are pleased to hear that the practitioner’s knowledge and confidence helped put you at ease. Patient comfort and trust are very important to us and we really appreciate your feedback. Kind Regards, Julie Taylor - Operations Manager
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Review titled Medication review
Rated 5 stars out of 5
by Gerrell Jones - Posted on 07 August 2024
The review was comprehensive but the telephone call quality was poor, very echoey which made it difficult to understand,
Visited August 2024
Review titled Patford House Partnership
Replied on 31 August 2024
Dear Gerrell, Thank you for your review. We are sorry to hear about the issues with the call quality during your review. We will look into this to ensure a better experience in the future. Kind Regards, Julie Taylor - Operations Manager
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Review titled Poor communication
Rated 3 stars out of 5
by David - Posted on 07 August 2024
I was sent a date for a telephone consultation. No one contacted me on that day. The next morning I messaged the surgery. It has still not been read 7 hours after submitting it!
Visited August 2024
Review titled Patford House Partnership
Replied on 31 August 2024
Dear David, Thank you for your review. We are sorry to hear about the missed call and the delay in reading your message. This isn’t the standard of service we aim to provide. Please do contact us if you still need assistance. Kind Regards, Julie Taylor - Operations Manager