Patford House Partnership
8 Patford Street, Calne, SN11 0EFContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Dr is very understanding
Rated 5 stars out of 5
by Judy Letts - Posted on 05 September 2024
Dr has helped me with my circumstances that I have had to deal with that have been out of my control . Dr is very understanding of the effects of an abusive relationship and the health issues that this has created for me , she allows me the time I need to talk to her and converse the impact of my health implications and seems genuinely interested in helping me move forward would highly recommend her to others who may of been in the same position as me .
Visited September 2024
Review titled Patford House Partnership
Replied on 09 September 2024
Dear Judy, Thank you for your heartfelt feedback. We are pleased to hear that your doctor has provided the understanding and support you need during such a difficult time. It is good to know that she is helping you move forward and making a positive impact on your health. We appreciate your recommendation and are here for you whenever you need us. Kind Regards, Julie Taylor - Operations Manager
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Review titled Unreliable
Rated 2 stars out of 5
by Philip conway - Posted on 13 September 2024
Already have an ongoing complaint regarding generic asthma reviews and been bombarded with more text messages since last Tuesday, Weds, Sat, Tues and two more on weds. As I have previously explained, I complete a review even when it’s unnecessary ie last month my review was & I get another one this month! Fortunately for me my asthmas been bad these last 4 wks, but I’m told to increase my usual intake of inhaler without any face to face consultation or tests. I was told my medication will be ready at boots tomorrow and yet today there’s no text telling me it’s ready! I’ve increased my inhaler and barely have any puffs left now, I was short before I was told to increase it! The service is appalling and I would like to speak to a senior doctor about my complaint & asthma issues.
Visited September 2024
Review titled Patford House Partnership
Replied on 24 September 2024
Dear Philip, Thank you for bringing this issue to our attention. We are hoping that this issue has now been resolved. Your review is valuable to us and we appreciate all feedback. Kind Regards, Julie Taylor - Operations Manager
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Review titled Not quite there yet ....
Rated 4 stars out of 5
by Anonymous - Posted on 09 September 2024
I was struck on my visit that reception staff at Beversbrook still don't get perception matters. I know some patients can be rude, and a certain professional distance must be maintained. But, a smile and a pleasant manner goes a long way. In contrast reception staff at Patford are always obliging, and some go out of their way to be very helpful towards patients. I also saw a GP who I hadn't met before - she was affable, most proficient and it was a beneficial visit.
Visited September 2024
Review titled Patford House Partnership
Replied on 09 September 2024
Dear Patient, Thank you for your review. We are pleased to hear that you had a positive experience with the GP and found the visit beneficial. We appreciate your comments about the reception staff and will take this on board, as we aim to ensure a friendly and welcoming environment at all of our locations. Your input is valuable in helping us improve and we appreciate the feedback. Kind Regards, Julie Taylor - Operations Manager
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Review titled Good Practice
Rated 5 stars out of 5
by Barry Ayears - Posted on 25 September 2024
I was very pleased with the way my phone call was conducted and the person who phoned me was very helpful and thorough.
Visited September 2024
Patford House Partnership has not yet replied.
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Review titled Good practice
Rated 3 stars out of 5
by christine bye - Posted on 21 September 2024
Sometimes they are fast like this. Other times you can wait 20 mins onwards to reach them on the phone which isn't good enough for their early morning on the day appointments as they are usually gone so you have to go through it all again the next day. I held on the phone for half an hour In position 1 be for then could get an on the day appointments I need to see a Dr for a follow up appointment which was requested by one of my consultant if u book one at the desk your talking anything upto 2mths waiting with my my conditions or meds I can't do that. They have put my meds on hold because of me putting them in a couple of days too early . This is done due to the chemist having to order them in every month. If I put the in the day they are due to go in. Some of my main important tablets run out for two days and I'm really ill. I've spoken to the chemist about this as soon as he sees he orders them so they are in on time
Visited September 2024
Review titled Patford House Partnership
Replied on 24 September 2024
Dear Christine, Thank you for your feedback, and we apologise for the challenges you have experienced with our phone system and medication management. We understand how frustrating long wait times can be, especially when you need urgent care. We are committed to improving our service and will take your comments into consideration. Kind Regards, Julie Taylor - Operations Manager
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Review titled Very good
Rated 4 stars out of 5
by Anonymous - Posted on 07 September 2024
Felt listen to and reassured . Very helpful and I came away feeling better. She was calm and ask questions and had the information I needed.
Visited September 2024
Review titled Patford House Partnership
Replied on 09 September 2024
Dear Patient, Thank you so much for your kind review! We are pleased to hear that you felt listened to and reassured during your visit. We are happy you left feeling better and we appreciate your feedback. Kind Regards, Julie Taylor - Operations Manager
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Review titled Excellent GP
Rated 4 stars out of 5
by Steve Rogers you - Posted on 27 September 2024
DR Church, was very friendly and capable in his consultation, we covered three issues in short order.
Visited September 2024
Patford House Partnership has not yet replied.
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Review titled Efficient service and nice staff
Rated 4 stars out of 5
by Paula - Posted on 05 September 2024
I received a text message saying to expect a telephone call about my prescription. They called within the time specified and were polite and once the issue had been discussed they sent it through to the pharmacy straight away.
Visited September 2024
Review titled Patford House Partnership
Replied on 09 September 2024
Dear Paula, Thank you for your review! We are pleased to hear that the process was smooth and timely, and that you found our team polite and efficient. We really appreciate the feedback. Kind Regards, Julie Taylor - Operations Manager
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Review titled Good practice
Rated 5 stars out of 5
by Robert Caffel - Posted on 13 September 2024
Never had a real issue, very good system on line. Easy to order repeat prescriptions. Booking an appointment is easy
Visited September 2024
Review titled Patford House Partnership
Replied on 16 September 2024
Dear Robert, Thank you for your positive feedback! We are pleased to hear that you have had a smooth experience with our online system, from ordering prescriptions to booking appointments. We appreciate your support! Kind Regards, Julie Taylor - Operations Manager
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Review titled Telephone Consultation
Rated 5 stars out of 5
by Steve Morrissey - Posted on 11 September 2024
After messaging through SystemOnline, I was booked a telephone appointment with fy. I had seen fy at Beversbrook previously. What a breath of fresh air, to have someone at the practice that listens to you, wants to help resolve your issue, and is very helpful, not to mention very knowledgeable. Thanks for your time fy. The practice, now I use both SystemOnline and Patches works very well.
Visited September 2024
Review titled Patford House Partnership
Replied on 16 September 2024
Dear Steve, Thank you for your positive review! We are pleased to hear that your experience with Fy and our online systems has been so positive. It is good to know you felt listened to and supported. Kind Regards, Julie Taylor - Operations Manager