Patford House Partnership
8 Patford Street, Calne, SN11 0EFContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great practice
Rated 4 stars out of 5
by Anonymous - Posted on 22 May 2024
Very efficient, was satisfied with the results and outcome, sent prescription and was at the chemist at the end of my workday
Visited May 2024
Review titled Patford House Partnership
Replied on 24 May 2024
Dear Patient, Thank you for your kind review! We are pleased to hear that you found our service efficient and that you were satisfied with the results. It is good to know that the prescription process worked smoothly and conveniently for you. We appreciate your feedback. Kind Regards, Julie Taylor - Operations Manager
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Review titled Very good practice
Rated 5 stars out of 5
by Diane Phillimore - Posted on 17 May 2024
Arrived for my appointment and was seen on time. Very pleasant doctor. Went through everything with me. Arranged for me to book a blood test. Receptionist booked this for me
Visited May 2024
Review titled Patford House Partnership
Replied on 24 May 2024
Dear Diane, Thank you for your review! We are pleased to hear that your appointment started on time and that you had a positive experience with the doctor. We really appreciate the feedback. Kind Regards, Julie Taylor - Operations Manager
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Review titled Brilliant practice
Rated 5 stars out of 5
by Jaynie - Posted on 31 May 2024
Always receive an excellent service from my doctors surgery. I saw my doctor and he was extremely efficient and explained everything clearly.
Visited May 2024
Review titled Patford House Partnership
Replied on 31 May 2024
Dear Jaynie, Thank you for your kind review! We are pleased to hear you had an excellent experience and that the doctor provided clear and efficient care. Your feedback means a lot to us. Kind Regards, Julie Taylor - Operations Manager
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Review titled Non existent
Rated 2 stars out of 5
by Christina Ottaway - Posted on 11 May 2024
I was due to have a remote medication review on 10th May, cleared my clients so I’d be free for the call. It never came. This isn’t the first time, I now have a busy week with no space to rearrange. I’m really disappointed as I’ve constantly had problems in getting the medication I’ve been prescribed!?!!!. I put my repeat in and 5 days later it’s undetermined. I’ve now noticed that they’ve taken off one of my medications without even telling me!!!! How is this right?!? It seems I have to beg, message and call just to get a repeat, I’m always low or running out of stuff. I don’t have time to keep chasing all the time! It’s so wrong, i really worry when I’m due to go away as I then need to message the surgery ( god forbid they have the option to order early) and pray they actually read it to get medication in time and not run out .
Visited May 2024
Review titled Patford House Partnership
Replied on 17 May 2024
Dear Christina, We are sorry for the inconvenience and frustration you have experienced and the difficulties encountered with both your medication review and obtaining your prescriptions. We are committed to addressing all concerns and if you would like to discuss this further, please do contact us at julie.taylor167@nhs.net. Kind Regards, Julie Taylor - Operations Manager
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Review titled Great care
Rated 5 stars out of 5
by Christine Meyer - Posted on 10 April 2024
The doctor was very professional, helpful and caring. He listened and explained in detail why he was referring me and what would be entailed in testing and possible treatments that might be offered. I left the surgery feeling that progress was being made.
Visited April 2024
Review titled Patford House Partnership
Replied on 15 April 2024
Dear Christine, Thank you for sharing your positive experience! We are pleased to hear that you found our doctor professional, helpful, and caring. It's our aim to ensure clear communication and a supportive environment for all our patients. Kind Regards, Julie Taylor - Operations Manager
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Review titled Doctor’s appointment
Rated 5 stars out of 5
by Tony Wheeler - Posted on 19 April 2024
The appointment was professional helpful and everything that could be reasonably expected. It’s a great pity I had to travel to Calne when I reside 200 yards from the Sutton Benger surgery. It is appreciated that it was an emergency appointment but there was a doctor on duty at the Sutton Benger surgery. Treatment great, management poor
Visited April 2024
Review titled Patford House Partnership
Replied on 30 April 2024
Dear Tony, Thank you for your feedback. We are pleased to hear that you found the appointment helpful and professional. We apologise for any inconvenience caused by the need to travel to Calne and we appreciate your understanding. Kind Regards, Julie Taylor - Operations Manager
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Review titled Professional and informative visit
Rated 5 stars out of 5
by Kerry Burks - Posted on 21 April 2024
On attempting to obtain a first repeat prescription for my HRT I was quickly informed a review was required via text providing me with the link to quickly and easily make the appointment online of which there was a good choice of dates and times available. The appointment itself was prompt, professional and extremely informative. I found the online service very easy to use and received regular text messages to ensure the encounter was smooth and stress free.
Visited April 2024
Review titled Patford House Partnership
Replied on 30 April 2024
Dear Kerry, We are pleased hear about your positive experience with our online prescription service. Providing convenient and efficient care is a top priority for us, and we are pleased to hear that the process was smooth and stress-free for you. Thank you for your feedback. Kind Regards, Julie Taylor - Operations Manager
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Review titled Great practice
Rated 5 stars out of 5
by Niall McArthur - Posted on 01 May 2024
The GP listened well, was very attentive, showed compassion and was helpful with suggestions and advice about my health.
Visited April 2024
Review titled Patford House Partnership
Replied on 02 May 2024
Dear Niall, Thank you for sharing your experience! We are pleased to hear that our GP provided attentive and compassionate care, and that you found the suggestions and advice helpful. Your feedback is greatly appreciated. Kind Regards, Julie Taylor - Operations Manager
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Review titled Lovely doctor
Rated 5 stars out of 5
by Jo Williamson - Posted on 12 April 2024
Very quick, didn’t have to wait long. Doctor was fantastic, really listened and helped. I was made to feel very relaxed and it was very easy to talk to the doctor. She made me feel very comfortable
Visited April 2024
Review titled Patford House Partnership
Replied on 15 April 2024
Dear Jo, Thank you for sharing your experience! We are pleased to hear that your visit was efficient and comfortable. Our team strives to provide attentive care, ensuring every patient feels relaxed and heard. We appreciate your feedback. Kind Regards, Julie Taylor - Operations Manager
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Review titled Prompt service
Rated 4 stars out of 5
by Frank Edwards - Posted on 16 April 2024
I followed up a diagnosis - I was seen very quickly, with several appointment options, and I was referred to a hospital immediately.
Visited April 2024
Review titled Patford House Partnership
Replied on 18 April 2024
Dear Frank, Thank you for your kind feedback! It was our pleasure assisting you with your diagnosis and ensuring prompt follow-up care. We really appreciate the review. Kind Regards, Julie Taylor - Operations Manager