Patford House Partnership
8 Patford Street, Calne, SN11 0EFContact details and opening times
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about Patford House Partnership.
Reviews
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Review titled Helpful and efficient
Rated 5 stars out of 5
by Anonymous - Posted on 16 May 2024
Was guided through sending photos of condition and received telephone consultation the same day. Arranged to submit specimen when available
Visited May 2024
Review titled Patford House Partnership
Replied on 17 May 2024
Dear Patient, Thank you for your review. We are pleased to hear that our process for submitting photos and providing a same-day telephone consultation was helpful. We really appreciate the feedback. Kind Regards, Julie Taylor - Operations Manager
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Review titled Great service
Rated 5 stars out of 5
by Jo Morgan - Posted on 04 May 2024
Pharmacist called me for a medication review less than 24 hours after I’d completed an online form. She was thorough and I felt like she listened to my responses.
Visited May 2024
Review titled Patford House Partnership
Replied on 09 May 2024
Dear Jo, Thank you for sharing your experience! We are pleased to hear that you found our medication review thorough and attentive. We really appreciate the feedback. Kind Regards, Julie Taylor - Operations Manager
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Review titled Telephone que
Rated 3 stars out of 5
by Anonymous - Posted on 01 June 2024
A long time in the que but once answered was soon sorted with telephone appointment, rang at allotted time all sorted.
Visited May 2024
Review titled Patford House Partnership
Replied on 11 June 2024
Dear Patient, Thank you for sharing your experience! We are pleased to hear that once you got through, your issue was resolved promptly during your telephone appointment. We appreciate your patience and understanding. Kind Regards, Julie Taylor - Operations Manager
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Review titled Good Visit
Rated 5 stars out of 5
by Linda - Posted on 01 June 2024
Good visit from start to finish. Friendly efficient receptionist. Excellent nurse who organised a callback from health professional for later the same day. Very well cared for.
Visited May 2024
Review titled Patford House Partnership
Replied on 11 June 2024
Dear Linda, Thank you for your positive feedback! We are pleased to hear you had a good experience with our team. Your kind words about our receptionist, nurse, and overall care mean a lot to us. Kind Regards, Julie Taylor - Operations Manager
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Review titled Very friendly and professional telephone consultation
Rated 5 stars out of 5
by Anonymous - Posted on 24 May 2024
On the telephone the consultation was conducted in a friendly and professional manner. After listening to me the advice given was very helpful and I felt confident regarding the treatment and to make another appointment if necessary.
Visited May 2024
Review titled Patford House Partnership
Replied on 30 May 2024
Dear Patient, Thank you for your review! We are pleased to hear that your telephone consultation was friendly and professional and that you found the advice helpful. We really appreciate your feedback. Kind Regards, Julie Taylor - Operations Manager
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Review titled Issue
Rated 1 star out of 5
by Susan Cleaver - Posted on 01 June 2024
I had 2 text messages to let me know someone from GP surgery was going to contact me to discuss my recent medication order. No one rang me! I had my phone on me all day! I hope this doesn’t delay my medication as it’s important … I am still waiting for a call! But thank you for sending me the text to review what didn’t happen.
Visited May 2024
Review titled Patford House Partnership
Replied on 11 June 2024
Dear Susan, Thank you for your review! We sincerely apologise for for the inconvenience and oversight. Your feedback is valuable, and we thank you for bringing this to our attention. We will strive to improve our communication process but if you still require any assistance, please do contact us. Kind Regards, Julie Taylor - Operations Manager
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Review titled Great Practice
Rated 4 stars out of 5
by Anonymous - Posted on 25 May 2024
Practice Nurse was Polite and Considerate. She was Reassuring and Supportive; answering and explaining my questions and concerns in a language that is to my satisfaction.
Visited May 2024
Review titled Patford House Partnership
Replied on 30 May 2024
Dear Patient, Thank you for your review! We are pleased to hear that your experience with our Practice Nurse was so positive. Providing reassuring and supportive care and addressing your questions and concerns is a priority. Thank you for sharing your feedback! Kind Regards, Julie Taylor - Operations Manager
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Review titled Positive experience
Rated 5 stars out of 5
by Anonymous - Posted on 19 May 2024
New booking system for the cervical screening, was very useful as I could choose an appointment that would suit me. Being able to go to the doctors on a Saturday made it a lot less disruptive for my working week. Nurse was very friendly and knowledgable at all times and kept checking if I was ok during the procedure. I was in and out within 5 mins of my appointment time. So overall a wry good experience
Visited May 2024
Review titled Patford House Partnership
Replied on 24 May 2024
Dear Patient, Thank you for your positive review! We are pleased to hear that our booking system made it easier for you to schedule your appointment and that you had a good experience with our friendly and knowledgeable nurse. We really appreciate your review. Kind Regards, Julie Taylor - Operations Manager
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Review titled Did all they could
Rated 5 stars out of 5
by Vincent Boyle - Posted on 14 May 2024
I asked for medication and they worked with me to get what I needed The help was swift and respectful
Visited May 2024
Review titled Patford House Partnership
Replied on 15 May 2024
Dear Vincent, Thank you for your positive feedback! We are pleased to hear that our team could provide the medication you needed promptly and with respect. Patient satisfaction is a priority, and we appreciate your kind words. Best Regards, Julie Taylor - Operations Manager
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Review titled Great nurse
Rated 4 stars out of 5
by Anonymous - Posted on 14 May 2024
Although finding an appointment between school hours took a while (was meant have this appointment in March only was able to have it it may ) the actual appointment was quick , nurse was amazing reassuring and polite . Only waited 5 minutes my appointment was on time it was excellent
Visited May 2024
Review titled Patford House Partnership
Replied on 17 May 2024
Dear Patient, Thank you for your feedback! We apologise for the delay in scheduling your appointment, but we are pleased to hear that your visit went smoothly and that our nurse provided excellent care. We appreciate your patience. Kind Regards, Julie Taylor - Operations Manager