Patford House Partnership
8 Patford Street, Calne, SN11 0EFContact details and opening times
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about Patford House Partnership.
Reviews
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Review titled Awful experience
Rated 1 star out of 5
by Anonymous - Posted on 11 May 2024
Given a pill review via a phone call, when have my weight was told to do more exercise and watch what I eat as ‘advice’. Disgusted as I hadn’t given them my height and I actually go to the gym 4-6 times a week also being someone who battled an eating disorder for two years I think this is utterly disgusting. However got on with call as needed my pills she said all fine and put through my mum went to collect my medication today and they have no recollection of any appointment or them being put through!
Visited May 2024
Review titled Patford House Partnership
Replied on 17 May 2024
Dear Patient, We are very sorry to hear about your experience and apologise that advice was given without proper context and that your medication was not processed as needed. Please do contact us so that we can ensure your medication is promptly provided. Your feedback is valuable, and it is important to us to prevent similar issues in the future. If you would like to discuss this matter further, please do contact me at julie.taylor167@nhs.net. Kind Regards, Julie Taylor - Operations Manager
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Review titled Great Doctor
Rated 4 stars out of 5
by Amanda webb - Posted on 26 May 2024
The doctor I saw at my appointment was friendly, explained everything so I understood, put my mind at ease. Great service from the doctor
Visited May 2024
Review titled Patford House Partnership
Replied on 30 May 2024
Dear Amanda, Thank you for your review! We are pleased to hear about your positive experience with our doctor and we appreciate you sharing your feedback. Kind Regards, Julie Taylor - Operations Manager
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Review titled Always get fantastic care... thank you
Rated 5 stars out of 5
by Paddy Coleman - Posted on 09 May 2024
Other people seem to have issues with the surgery but I can only speak from personal experience. The staff respond promptly, are friendly and very caring. I really cannot ask for more. On this occasion the nurse and pharmacist were efficient and dealt with me ahead of schedule. Thank you.
Visited May 2024
Review titled Patford House Partnership
Replied on 10 May 2024
Dear Paddy, Thank you for your kind review! We are pleased to hear that our staff responded promptly, were friendly, and provided a caring service and that your experience with the nurse and pharmacist was efficient. We appreciate your trust and feedback. Kind Regards, Julie Taylor - Operations Manager
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Review titled Particularly bad experience
Rated 4 stars out of 5
by Anonymous - Posted on 13 May 2024
Called for same day appointment, got a telephone appointment told to ring 111 to arrange a sample, 111 review told need to be seen in 6 hrs by the GP, called them 2nd time then GP gave another telephone appointment, complained got seen end of day. 2 days later had to go to A&E was unable to even sit up was prescribed wrong antibiotics by GP as told by A&E doctor. Was violently sick in car out of pocket for the wrong prescription & lost a day in A&E due to kidney infection that could have been avoided. Had to pay for a second prescription to put things right.
Visited May 2024
Review titled Patford House Partnership
Replied on 17 May 2024
Dear Patient, We sincerely apologise for your distressing experience and that you had to endure multiple appointments, incorrect treatment, and ultimately a trip to A&E. Your feedback is important to us and if you would like to discuss this matter further, please do contact me at julie.taylor167@nhs.net. Kind Regards, Julie Taylor - Operations Manager
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Review titled Pointless phone appointments
Rated 3 stars out of 5
by Debs Penney - Posted on 16 May 2024
Told would be rung at 10.20 am, morning best as work in a college. Voicemail left 4 hrs later as no signal in the Hub where I see vulnerable students. Even took phone with me every time I went to the loo. Voicemail told me to make sure I'm by my phone as would ring later. Didn't ring, so still have not had my med review. Pretty annoyed as I work as well and the expectation of being able to answer my phone whenever they decide ring. Half hour or so I get... but nearly 5 hours is a joke.
Visited May 2024
Review titled Patford House Partnership
Replied on 17 May 2024
Dear Debs, Thank you for sharing your experience. We sincerely apologise for the inconvenience and the delay in your call. Please contact us at your earliest convenience so we can reschedule your review and if you would like to discuss anything further I can be reached on julie.taylor167@nhs.net. Kind Regards, Julie Taylor - Operations Manager
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Review titled Lovely introduction to my new practice.
Rated 5 stars out of 5
by Anonymous - Posted on 08 May 2024
I had a very pleasant conversation with the doctor. She was very understanding and she listened to me. A very good introduction to a new relationship with this practice.
Visited May 2024
Review titled Patford House Partnership
Replied on 09 May 2024
Dear Patient, Thank you for your review. We are pleased to hear that you had a positive experience with the doctor! Building a trusting relationship is important to us, and we are glad to have made a good impression. Thank you for choosing our practice. Kind Regards, Julie Taylor - Operations Manager
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Review titled Really helpful appointment
Rated 5 stars out of 5
by Simon - Posted on 08 May 2024
The doctor that I saw was very nice and professional. He listened to what I had to say and we discussed the treatment he was planning.
Visited May 2024
Review titled Patford House Partnership
Replied on 09 May 2024
Dear Simon, Thank you for your review! We are pleased to hear that you had a positive experience with our doctor. Patient care and open communication is a priority for us and we really appreciate your feedback! Kind Regards, Julie Taylor - Operations Manager
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Review titled Efficient service
Rated 4 stars out of 5
by GEM - Posted on 29 May 2024
I sent a message on Systemonline to request medication which I had had previously prescribed in November 2023. A phone appointment was made with a pharmacist, who phoned a few hours later. He had a quick chat with me and instantly forwarded the medication to my local pharmacy, ready for collection. Fast efficient service!
Visited May 2024
Review titled Patford House Partnership
Replied on 30 May 2024
Dear GEM, Thank you for taking the time to share your experience! We are pleased to hear that our online medication request system and pharmacist provided you with a fast and efficient service. We really appreciate your feedback. Kind Regards, Julie Taylor - Operations Manager
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Review titled Efficient
Rated 4 stars out of 5
by Mrs J Skudder - Posted on 29 May 2024
Attended GP appointment. Seen on time and treated with care by the GP who took the time to listen. Pleasant receptionist following appointment who arranged further tests. Only issue is length of time it takes to get the appointments but that’s not the fault of either the GP or receptionist.
Visited May 2024
Review titled Patford House Partnership
Replied on 30 May 2024
Dear Mrs Skudder, Thank you for your review! We are pleased to hear that you were seen on time and treated with care by our GP and receptionist. We appreciate your understanding regarding appointment wait times and we are continuously working to improve this. Kind Regards, Julie Taylor - Operations Manager
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Review titled Professional and friendly
Rated 5 stars out of 5
by Anita Broadhead - Posted on 05 May 2024
Remote consultation for my medication review; phone call was within the timeline advised, friendly conversation, considerate and listened.
Visited May 2024
Review titled Patford House Partnership
Replied on 09 May 2024
Dear Anita, Thank you for your kind review! We are pleased to hear that your remote consultation experience was positive and that you found the conversation friendly and considerate. Your feedback is greatly appreciated. Kind Regards, Julie Taylor - Operations Manager