Patford House Partnership
8 Patford Street, Calne, SN11 0EFContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Another helpful consultation
Rated 5 stars out of 5
by Anonymous - Posted on 17 September 2024
My appointment was made at very short notice &dealt with everything that I needed to clarify. I wasn’t rushed, I felt that the Dr really listened to me & my questions were answered. I felt reassured that very careful consideration was given to my problem.
Visited September 2024
Review titled Patford House Partnership
Replied on 24 September 2024
Dear Patient, Thank you for sharing your experience! We are pleased to hear that your appointment was handled promptly and that you felt listened to and reassured. Our team is dedicated to providing thorough care, and it is good to know that you received the support you needed. Kind Regards, Julie Taylor - Operations Manager
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Review titled Nurse call
Rated 4 stars out of 5
by Shawn - Posted on 21 September 2024
I was pleased with the call from the asthma clinic nurse. It was bang on time and easy to arrange. She was polite, listened and answered all the questions. My only concern is that I’m still waiting for spirometry and it’s not possible to get an idea of a date due to staffing issues. Though that’s understandable it’s a concern that patient healthcare cannot then be catered for. Perhaps GP surgeries could network or call in support when these vital diagnostic tests cannot be provided because of staff shortages.
Visited September 2024
Review titled Patford House Partnership
Replied on 24 September 2024
Dear Shawn, Thank you for your review and for your patience regarding the spirometry appointment. We are pleased to hear that your call with the asthma clinic nurse was timely and helpful. We understand your concerns about staffing issues and we are always actively working to improve our scheduling and access to vital diagnostic tests. Your suggestions about networking with other GP surgeries are valuable and we appreciate the feedback. Kind Regards, Julie Taylor - Operations Manager
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Review titled Friendly and understanding
Rated 5 stars out of 5
by Martin - Posted on 19 September 2024
Felt like doctor truly cared. Friendly reception staff very helpful. Left feeling like some hope had been restored
Visited September 2024
Review titled Patford House Partnership
Replied on 24 September 2024
Dear Martin, Thank you for your kind review! We are pleased to hear that you felt cared for by your doctor and found our reception staff helpful. We are very glad we could support you and appreciate your review. Kind Regards, Julie Taylor - Operations Manager
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Review titled Good Travel Consultation
Rated 4 stars out of 5
by Daniela Walling - Posted on 16 September 2024
Very detailed travel consultation covering everything from flights, eating and drinking, as well as vaccinations. Hopefully appointment for these will be coming soon.
Visited September 2024
Review titled Patford House Partnership
Replied on 17 September 2024
Dear Daniela, Thank you for your kind feedback! We are glad to hear that you found the travel consultation thorough and helpful. Safe travels! Kind Regards, Julie Taylor - Operations Manager
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Review titled Thorough
Rated 5 stars out of 5
by Anonymous - Posted on 17 September 2024
Very full examination by the nurse. Covered blood pressure, redressing and bloods. This was more than I was rxectong
Visited September 2024
Review titled Patford House Partnership
Replied on 24 September 2024
Dear Patient, Thank you for your feedback! We are pleased to hear that you had a thorough examination and that it exceeded your expectations. Our team strives to provide comprehensive care, and we appreciate your recognition of their efforts. Kind Regards, Julie Taylor - Operations Manager
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Review titled Prompt care
Rated 5 stars out of 5
by Stephen Keyzor - Posted on 14 September 2024
I had a medication review by phone and blood tests arranged the following day. I was very happy with the care provided.
Visited September 2024
Review titled Patford House Partnership
Replied on 16 September 2024
Dear Stephen, Thank you for your review! We are pleased to hear that you were happy with the care provided and that your medication review and tests were arranged promptly. We really appreciate the feedback. Kind Regards, Julie Taylor - Operations Manager
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Review titled Good service
Rated 4 stars out of 5
by Jenny Terry - Posted on 26 September 2024
My doctor was lovely, explained everything. She was caring and took her time. I was late going in but If like this with everyone I know why.
Visited September 2024
Patford House Partnership has not yet replied.
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Review titled Helpful service
Rated 4 stars out of 5
by Anonymous - Posted on 20 September 2024
I recently had a medication review by telephone with a pharmacist. This I found to be rather helpful, as I had had a change to my medication which was causing me some problems. We had a useful discussion and were able to agree to revert back to my previous medication. I also learned some helpful tips on how and when to take the medication in order to avoid any issues.
Visited September 2024
Review titled Patford House Partnership
Replied on 24 September 2024
Dear Patient, Thank you for your positive review! We are pleased to hear that your telephone medication review with the pharmacist was helpful and that you were able to discuss your concerns and find a suitable solution. We really appreciate your feedback. Kind Regards, Julie Taylor - Operations Manager
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Review titled Great practice
Rated 5 stars out of 5
by Gail Stringer - Posted on 06 September 2024
Using the patches system to contact the practice is speedy and efficient. Practice rang me back and appointment arranged. Practice response times are great. Highly recommend this practice
Visited September 2024
Review titled Patford House Partnership
Replied on 09 September 2024
Dear Gail, Thank you for your positive feedback! We are pleased to hear that the Patches system and our response times have been efficient for you. We appreciate your recommendation. Kind Regards, Julie Taylor - Operations Manager
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Review titled Fantastic practitioner
Rated 5 stars out of 5
by Anonymous - Posted on 26 September 2024
The lady I saw really listened to me and took my concerns seriously. No trying to rush me out the door. Really nice to be heard
Visited September 2024
Patford House Partnership has not yet replied.