Patford House Partnership
8 Patford Street, Calne, SN11 0EFContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Good practice
Rated 4 stars out of 5
by Anonymous - Posted on 23 May 2024
I was in urgent need of antibiotics so I phoned and they have a good system in that they keep your place in the queue and phone you back. A doctor phoned me later and with a video call was able to perscribe medication. It was suggested I phone again after three days if no improvement.
Visited May 2024
Review titled Patford House Partnership
Replied on 24 May 2024
Dear Patient, Thank you for sharing your experience! We are pleased to hear that our system helped address your urgent need for antibiotics efficiently, and that the video call with the doctor resulted in a prescription. Patient health and well-being are important to us and we really appreciate the feedback. Kind Regards, Julie Taylor - Operations Manager
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Review titled Superb visit
Rated 5 stars out of 5
by Pearl - Posted on 16 May 2024
Arrived to be told I needed to go upstairs but lift was good. Doctor was really great especially as I was expecting bad news but news was so good so I felt relaxed
Visited May 2024
Review titled Patford House Partnership
Replied on 17 May 2024
Dear Pearl, Thank you for your review! We are pleased to hear that your experience with us was positive and that our doctor could provide reassuring news. We really appreciate the feedback. Kind Regards, Julie Taylor - Operations Manager
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Review titled Diebetes concern
Rated 5 stars out of 5
by Anonymous - Posted on 10 May 2024
Called surgery am and had a telephone consultation early pm and resolved my issue. Nurse understood and explained what I needed to do.
Visited May 2024
Review titled Patford House Partnership
Replied on 15 May 2024
Dear Patient, Thank you for sharing your experience! We are pleased to hear that our team could promptly assist you with a telephone consultation and resolve your issue. We really appreciate the feedback. Kind Regards, Julie Taylor - Operations Manager
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Review titled BP Diary
Rated 5 stars out of 5
by Anonymous - Posted on 23 May 2024
The telephone consultation is useful to discuss the results of submitted BP diary. It saves taking up a doctor’s time and also saves me from having to come to the surgery.
Visited May 2024
Review titled Patford House Partnership
Replied on 24 May 2024
Dear Patient, Thank you for your review! We are pleased to hear that the telephone consultation was helpful for discussing your BP diary results, saving both your time and a trip to the surgery. We really appreciate your feedback. Kind Regards, Julie Taylor - Operations Manager
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Review titled Really helpful
Rated 5 stars out of 5
by Anonymous - Posted on 30 May 2024
The doctor I saw was really helpful, gave great advice and was very thorough. The appointment booking system has improved.
Visited May 2024
Review titled Patford House Partnership
Replied on 31 May 2024
Dear Patient, Thank you for your feedback! We are pleased to hear that you had a positive experience with the doctor and found our appointment booking system improved. Your comments are much appreciated. Kind Regards, Julie Taylor - Operations Manager
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Review titled Got what I wanted very easily
Rated 4 stars out of 5
by Esther Barker - Posted on 16 May 2024
I had been chatting to my sister in law and had a couple of questions. These were answered satisfactorily.
Visited May 2024
Review titled Patford House Partnership
Replied on 17 May 2024
Dear Esther, Thank you for sharing your experience! We are pleased we could assist with your questions. We appreciate the feedback. Kind Regards, Julie Taylor - Operations Manager
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Review titled Not great
Rated 3 stars out of 5
by Anonymous - Posted on 03 May 2024
I have been suffering with my symptoms for some time so i went to the doctors to have it checked and so far the service has been okay however i was told i should say if i have any more symptoms or if they get worse so i put through a patchs request to talk to someone about the symptoms which had gotten unbearable. However when on the call i felt that i was not being listened to and that i was having to repeat a lot of things that i know are accessible by file. When talking about my symptoms she asked if i had a blood test to which i replied yes and that i knew my results so didn’t need them repeated however they were. I told the person it was becoming almost impossible to do daily activities and they told me i would have to wait until a scheduled test and ignored the concerns i had.
Visited May 2024
Review titled Patford House Partnership
Replied on 09 May 2024
Dear Patient, Thank you for sharing your experience. We are very sorry to hear about the difficulties you encountered during your call. Your concerns are important, and we apologise if you felt unheard. Your well-being is a priority. If you wish to discuss this further, please do contact me on julietaylor167@nhs.net. Kind Regards, Julie Taylor - Operations Manager
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Review titled Through Review
Rated 4 stars out of 5
by Mary - Posted on 29 May 2024
Had a thorough follow up review as promised, a number of weeks ago, after some issues with my asthma. Happy to say after following guidance I’m finding less exasperations.
Visited May 2024
Review titled Patford House Partnership
Replied on 30 May 2024
Dear Mary, Thank you for sharing your experience! We are pleased to hear that your follow-up review was thorough and that our guidance has helped reduce your asthma exacerbations. We really appreciate the feedback. Kind Regards, Julie Taylor - Operations Manager
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Review titled Excellent doctor
Rated 5 stars out of 5
by Di Bloxham - Posted on 17 May 2024
The doctor I see is always kind, listens, takes things seriously and does whatever they can to help me. Nothing too much trouble and don't feel rushed. Even makes my next appointment to see them whilst there.
Visited May 2024
Review titled Patford House Partnership
Replied on 24 May 2024
Dear Di, Thank you for your kind review! We are pleased to hear that you feel well cared for and never rushed during your visits. It is important to us that patients feel heard and supported. We really appreciate your feedback. Kind Regards, Julie Taylor - Operations Manager
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Review titled Great supportive practice.
Rated 5 stars out of 5
by George - Posted on 10 May 2024
Over the past 18x months I have been receiving great regular support from one GP. He has supported me through a very difficult period with lots of variable elements. He has been able to be contacted directly through online messaging and has supported with nessisary medications and appointments. This has been invaluable being able to share and plan through strategies with the same GP rather than having various people involved.
Visited May 2024
Review titled Patford House Partnership
Replied on 15 May 2024
Dear George, Thank you for your review! We are pleased to hear about the consistent support you have received from your GP over the past 18 months. It is good to know that you have found value in having a dedicated point of contact for your care, and we are glad we could provide the necessary support, medications, and appointments. We really appreciate the feedback. Kind Regards, Julie Taylor - Operations Manager