Patford House Partnership
8 Patford Street, Calne, SN11 0EFContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Annual review
Rated 4 stars out of 5
by Robert H - Posted on 19 September 2024
I was invited for an annual medication review. This involved the nurse and a follow up call from a G.P. Both staff members were friendly and it was a good experience
Visited September 2024
Review titled Patford House Partnership
Replied on 24 September 2024
Dear Robert, Thank you for your positive feedback! We are pleased to hear that you had a good experience during your annual medication review and found our staff friendly. Patient satisfaction is important to us and we appreciate your review. Kind Regards, Julie Taylor - Operations Manager
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Review titled Not wonderful
Rated 2 stars out of 5
by Anonymous - Posted on 20 September 2024
This was a feedback call after annual review. Previously it was face to face with senior nurse (sister) or doctor. Call seemed pointless as there as very little content.
Visited September 2024
Review titled Patford House Partnership
Replied on 24 September 2024
Dear Patient, Thank you for your review regarding the feedback call after your annual review. We apologise that it did not meet your expectations and understand your concerns. We value your input and will use it to improve our future communication methods. Kind Regards, Julie Taylor - Operations Manager
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Review titled Excellent once you manage to get an appointment.
Rated 5 stars out of 5
by Digitally competent - Posted on 13 September 2024
After queuing on the line for 35 minutes I got to speak to a very nice person who asked for details of my situation and the nature of my requirement for a GP appointment. After describing the situation in detail she closed the conversation by cheerfully telling me that I would be receiving a text with a link that I should follow - call ended. I got the text and clicked the link, it required a password I did not have stored in my phone so I had to copy the message and email it to myself so I could open it on my laptop. I followed the link and with access to the required NHS password I could then make an appointment. I work with technology all the time and this was still a time-consuming and challenging process. I have no idea how people without access to the internet can access a GP if this is the only 'gateway'. The actual consultation was excellent.
Visited September 2024
Review titled Patford House Partnership
Replied on 16 September 2024
Dear Patient, Thank you for your detailed feedback. We are pleased to hear that your consultation went well. We understand your frustration with the process of booking the appointment and appreciate your comments. We will continue to review how we can make the system easier for all patients. Kind Regards, Julie Taylor - Operations Manager
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Review titled Great service
Rated 5 stars out of 5
by A O'Daly - Posted on 24 September 2024
The practioner was understanding and really listens to what you are saying. It's the 2nd time I have seen her and again great service.
Visited September 2024
Review titled Patford House Partnership
Replied on 24 September 2024
Dear A O'Daly, Thank you for your kind review! We are pleased to hear that you had another positive experience with our practitioner. Listening to our patients is a priority, and we appreciate your trust in us. Kind Regards, Julie Taylor - Operations Manager
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Review titled Great care
Rated 5 stars out of 5
by Anonymous - Posted on 03 September 2024
Great care and consideration regarding my symptoms. Listened to understand and given great feedback on cause .. feedback given on how to treat
Visited September 2024
Review titled Patford House Partnership
Replied on 03 September 2024
Dear Patient, Thank you for your kind review! We are pleased to hear that you felt heard and received helpful feedback. Patient health and well-being are a priority. We appreciate the feedback, Kind Regards, Julie Taylor - Operations Manager
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Review titled Very good telephone consultation
Rated 4 stars out of 5
by Pauline Priestley-Hale - Posted on 04 September 2024
Prompt call from GP. Very good explanation of scan result. Helpful and clear advice, prescribing clearly explained as was future treatment/ review
Visited September 2024
Review titled Patford House Partnership
Replied on 09 September 2024
Dear Pauline, Thank you for your kind review! We are pleased to hear that the GP provided clear explanations and helpful advice regarding your scan and future treatment. We really appreciate your feedback. Kind Regards, Julie Taylor - Operations Manager
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Review titled Reassuring appointment
Rated 5 stars out of 5
by Christina - Posted on 19 September 2024
I was treated with dignity, respect and understanding. I felt listened to and results were explained. Many thanks for a reassuring appointment.
Visited September 2024
Review titled Patford House Partnership
Replied on 24 September 2024
Dear Christina, Thank you for your thoughtful review! We are pleased to hear that you felt treated with dignity and respect and that your results were clearly explained. Providing a reassuring experience is a priority, and we appreciate your feedback. Kind Regards, Julie Taylor - Operations Manager
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Review titled First impressions
Rated 4 stars out of 5
by Harris - Posted on 06 September 2024
First contact on registering with the surgery was positive. The pharmacist sorted out my repeat prescription with friendly advice and a caring attitude.
Visited September 2024
Review titled Patford House Partnership
Replied on 09 September 2024
Dear Harris, Thank you for sharing your experience! We are glad to hear your first contact with the surgery was positive and that our pharmacist provided friendly and caring support. We are here to help, and it is good to know we made a good first impression. Kind Regards, Julie Taylor - Operations Manager
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Review titled Great help and advice
Rated 4 stars out of 5
by Steve - Posted on 18 September 2024
I have been suffering an injury of which the doctor had assessed me and had given me good advice to help treat it. Feeling much better already after a few days of resting using the advice given
Visited September 2024
Review titled Patford House Partnership
Replied on 24 September 2024
Dear Steve, Thank you for your positive feedback! We are pleased to hear that the doctor was able to provide you with helpful advice and that you are already feeling better. Wishing you a smooth and speedy recovery. Kind Regards, Julie Taylor - Operations Manager
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Review titled Very welcoming and helpful
Rated 5 stars out of 5
by Denise Scott - Posted on 14 September 2024
Registering and setting up appointments was extremely easy. Your staff were courteous and helpful.
Visited September 2024
Review titled Patford House Partnership
Replied on 16 September 2024
Dear Denise, Thank you for your kind review! We are pleased to hear that the registration process and setting up appointments was smooth for you and that you had a positive experience! Kind regards, Julie Taylor - Operations Manager