Patford House Partnership
8 Patford Street, Calne, SN11 0EFContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Fantastic nursing team
Rated 4 stars out of 5
by Anonymous - Posted on 23 August 2024
I initially used Patch and I was sent a booking link for an appointment with the nursing team. I was easily able to book a convenient day/time and received multiple reminders by email and text. My appointment was on time. The nurse was lovely and her relaxed manner immediately put me at ease. I’m very happy with the care I received.
Visited August 2024
Review titled Patford House Partnership
Replied on 31 August 2024
Dear Patient, Thank you for your positive review! We are so pleased to hear that the booking process was smooth and that the nurse made you feel at ease. Patient satisfaction with the care received is our priority. We really appreciate your feedback. Kind Regards, Julie Taylor - Operations Manager
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Review titled Extremely caring nurse
Rated 5 stars out of 5
by Karen - Posted on 01 September 2024
Was looked after by a lovely nurse who was so caring, putting me at ease, and very helpful with advice. I visited the surgery to make my appointment.. receptionist gave me a phone link to book my appointment which worked well. I also received text reminders for my appointment so I wouldn't miss it...which was great
Visited August 2024
Review titled Patford House Partnership
Replied on 02 September 2024
Dear Karen, Thank you for your review! We are pleased to hear that you had a positive experience and felt supported by our team. Patient satisfaction is a priority and we really appreciate the feedback. Kind Regards, Julie Taylor - Operations Manager
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Review titled Distant practice
Rated 3 stars out of 5
by Mrs Jacqueline Reeves - Posted on 06 August 2024
Although my recent experieqnce with my diabetes nurse was excellent, and couldn't have been better. My experience with the practice is that they are very distant and rigid. On top of that it takes ages to get them on the phone, sometimes as much as 45 minutes. When I have contacted my diabetic team through the practices email, their reaction has been almost immediate and I cannot fault them. There just seems to be so much red tape with anything else in the practice, so I usually don't worry about any other ailments and just get on with living.
Visited August 2024
Review titled Patford House Partnership
Replied on 31 August 2024
Dear Jacqueline, Thank you for sharing your review. We are pleased to hear that your experience with the diabetes nurse was excellent and that email communication has been prompt. We apologise for any difficulties you have faced with phone wait times and other aspects of the practice. We are committed to improving and appreciate the feedback. Kind Regards, Julie Taylor - Operations Manager
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Review titled Great practice
Rated 4 stars out of 5
by Maddie - Posted on 13 August 2024
I’ve had trouble in the past going to GPs due to my anxiety but the entire staff were lovely and created such a comfortable and safe environment to talk about things
Visited August 2024
Review titled Patford House Partnership
Replied on 31 August 2024
Dear Maddie, Thank you for your kind review! We are pleased to hear that our staff made you feel comfortable and supported. Creating a safe environment is a priority, and we are glad we could help ease your anxiety. Kind Regards, Julie Taylor - Operations Manager
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Review titled Timely Attention
Rated 5 stars out of 5
by Alan - Posted on 29 August 2024
Gaining a telephone appointment was straight forward, promptly available and conducted on time. Dr was attentive and his assessment is hopefully very appropriate.
Visited August 2024
Review titled Patford House Partnership
Replied on 31 August 2024
Dear Alan, Thank you for your review! We are pleased to hear that scheduling your telephone appointment was smooth and timely. It is good to know that you found the doctor’s assessment attentive and helpful, we really appreciate the feedback. Kind Regards, Julie Taylor - Operations Manager
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Review titled Friendly and Fast
Rated 4 stars out of 5
by Don - Posted on 08 August 2024
After my appointment with the nurse, including blood tests, two days later I received the results via the NHS app and a follow up call from the practice. Everyone was friendly and helpful.
Visited August 2024
Review titled Patford House Partnership
Replied on 31 August 2024
Dear Don, Thank you for your positive review! We are pleased to hear that you received your results promptly and that you found our team friendly and helpful. We really appreciate the feedback. Kind Regards, Julie Taylor - Operations Manager
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Review titled Great staff and experience
Rated 5 stars out of 5
by Elaine lawrenson - Posted on 14 August 2024
Really professional and friendly. A very positive experience with both GP and nurse yesterday. I was in on time and staff were so helpful and listened to what I had to say. Thank you.
Visited August 2024
Review titled Patford House Partnership
Replied on 31 August 2024
Dear Elaine, Thank you for your kind review! We are pleased to hear that you had a positive experience with both our GP and nurse. It is good to know that you felt heard and well cared for, we really appreciate the feedback. Kind Regards, Julie Taylor - Operations Manager
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Review titled Nurse practitioner
Rated 4 stars out of 5
by Christine - Posted on 24 August 2024
The nurse practitioner that I have my HRT reviews with always listens and tries to understand how I'm feeling. Explains everything in a caring way and helps with prescription when the timing was wrong for ordering. All sorted and much easier to order now. Thank you
Visited August 2024
Review titled Patford House Partnership
Replied on 31 August 2024
Dear Christine, Thank you so much for your kind review! We are pleased to hear that you feel heard and supported during your HRT reviews. It is good to know that we were able to resolve the prescription timing issue and make the process easier for you. Kind Regards, Julie Taylor - Operations Manager
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Review titled Friendly professional staff
Rated 5 stars out of 5
by Anonymous - Posted on 03 September 2024
My annual review was well conducted, professional yet friendly and the follow up medicines review by a local pharmacy was excellent. I’m happy with my care and happy to a positive experience.
Visited August 2024
Review titled Patford House Partnership
Replied on 09 September 2024
Dear Patient, Thank you for your kind feedback! We are pleased to hear that your annual review was conducted professionally and that you had a great experience with the pharmacy's follow-up. We are committed to providing excellent care, and we appreciate your review. Kind Regards, Julie Taylor - Operations Manager
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Review titled Great care and attention
Rated 5 stars out of 5
by Anonymous - Posted on 12 August 2024
The nurse carrying out my smear/cervical screening test took great care explaining all about the process and making me feel at ease and comfortable to proceed.
Visited August 2024
Review titled Patford House Partnership
Replied on 31 August 2024
Dear Patient, Thank you for sharing your review! We are pleased to hear that the nurse made you feel comfortable and well-informed during your cervical screening. Patient comfort and understanding are important to us and we really appreciate the feedback. Kind Regards, Julie Taylor - Operations Manager