PARKWOOD SURGERY
Parkwood Drive Surgery, Parkwood Drive, Hemel Hempstead, Hertfordshire, HP1 2LDContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 06 September 2024
Receptionist on initial visit was very helpful and told me that she would try to arrange an appointment and that she would call back the next morning. This is exactly what happened and my appointment was for 10.00am, only 1.5 hours later. My appointment went well with a recommendation from the doctor to visit the practice physio before returning to work.
Visited September 2024
PARKWOOD SURGERY has not yet replied.
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Review titled Getting disappointed
Rated 3 stars out of 5
by Tony - Posted on 03 September 2024
Visited surgery today to see if my respiratory results had been sent to surgery told they were not here would have to contact hospital which I was ok about then asked to get a repeat proscription for medication that had been given before was asked why I needed these which I felt had nothing to do with the receptionist as to why I needed them was told blimey there’s enough there to knock you out which I felt I was being judged asked her if I would be getting a call back about this to be told well request has been put through so you’ll just have to wait and see felt that she was unprofessional and seemed that I was a inconvenience to her So now will just have to wait and see what happens now I suppose
Visited September 2024
Review titled PARKWOOD SURGERY
Replied on 04 September 2024
Dear Tony, We are sorry to hear that your recent contact with Parkwood Surgery did not meet the expectations to which we strive to achieve. Your comments will be fed back to the team and further training will be provided. Kind Regards Parkwood Surgery
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Review titled Helpful & courteous staff
Rated 5 stars out of 5
by Mary - Posted on 03 September 2024
Had my NHS health check , got the appointment for the the day after it was offered, The health professional I saw was very kind ,listened to my concerns & updated my file with the new information I provided, including scanning paperwork I brought with me , She gave me a date for a blood test at the surgery in a couple of days , She was sympathetic and empathetic, I didn't feel rushed . The reception staff member I delt with was very helpful.
Visited September 2024
Review titled PARKWOOD SURGERY
Replied on 04 September 2024
Dear Mary, We are pleased to hear that your recent experience with Parkwood Surgery met with the expectations we strive to meet. Kind Regards Parkwood Surgery
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Review titled A change of mood
Rated 5 stars out of 5
by Anonymous - Posted on 11 September 2024
I've never come out of my GP surgery feeling unhappy. Our GPs are incredibly helpful given the short time they can afford with each of us. But my first post 40 Health Check was an entirely different experience. I felt the GP wanted to actively listen. I felt they were being holistic. I felt they actively wanted to find ways to help even if they were not obvious, both medical and non medical. This initiative could have been such a run of the mill process, but the doctor made it something far better. It changed my mood for the week!
Visited September 2024
PARKWOOD SURGERY has not yet replied.
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Review titled Great service
Rated 5 stars out of 5
by Keith Davies - Posted on 12 September 2024
Left a message online regarding new meds required for a new issue. Callback received today and the service I received was exceptional. Everything explained regarding current steps and any possible future changes. Thank you
Visited September 2024
PARKWOOD SURGERY has not yet replied.
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Review titled Caring service
Rated 5 stars out of 5
by Dawn Martin - Posted on 03 September 2024
The lady who i saw was so kind, caring and patient. She took the time to listen to me and I didn't feel rushed. She was very helpful and has already booked an appointment for me with the physio. Exceptional service...thank you!!
Visited September 2024
Review titled PARKWOOD SURGERY
Replied on 04 September 2024
Dear Dawn, Thank you for your feedback. We are pleased to hear that you have received a positive experience in your recent contact with Parkwood Surgery. Kind Regards Parkwood Surgery
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Review titled Quick solution
Rated 4 stars out of 5
by Anonymous - Posted on 12 September 2024
Used online consultation around 8am. Had advice on next steps by 8.45am. Visited the surgery around 9am. Was given a prescription over the phone by 2pm.
Visited September 2024
PARKWOOD SURGERY has not yet replied.
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Review titled Very pleased with the NHS health check
Rated 5 stars out of 5
by Anonymous - Posted on 26 August 2024
My experience relating to a health check was excellent . My observation whilst in the surgery was poor. Screens not working, elderly people coming to desk and not being able to get help with using system . Very sad to see people having to wait for next appointments to be released
Visited August 2024
Review titled PARKWOOD SURGERY
Replied on 27 August 2024
Dear Patient, Thank you for your feedback. We are aware that for our elderly patients utilising the self check in can be challenging. If patients are not able to use the self check in screens, our reception staff are always happy to book patients in at the reception desk on their behalf. The partners are currently monitoring the appointment system and investigating alternative processes to book appointments. Kind Regards Parkwood Surgery
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Review titled Kind practitioner
Rated 5 stars out of 5
by Anonymous - Posted on 20 August 2024
Me practitioner today was kind and smiley. She explained the reason for my visit, she took time to listen, she gave extra information that was relevant to my answers, and went beyond what was required to make me feel comfortable and welcome. What a star!
Visited August 2024
Review titled PARKWOOD SURGERY
Replied on 20 August 2024
Dear Patient, Thank you for your positive feedback. We are pleased to hear that your experience met with the high standards to which we strive to achieve. Kind Regards, Parkwood Surgery.
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Review titled nhs health review
Rated 5 stars out of 5
by Anonymous - Posted on 29 August 2024
I would like to say a big thank you for the person doing my health check today.She was so excellent and kind,explained about cholesterol and her advice was invaluable. Lovely to speak to and put me on the right track. She is an asset to your practice.
Visited August 2024
Review titled PARKWOOD SURGERY
Replied on 30 August 2024
Dear Patient Thank you for your feedback. We are pleased that your recent contact with the surgery has been so positive and your experience has met with the high standards the surgery strives to meet. Kind Regards Parkwood Surgery