PARKSIDE GROUP PRACTICE
27 Wyche Grove, South Croydon, Surrey, CR2 6EXContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Outstanding practice
Rated 5 stars out of 5
by Ghizlane Riffi - Posted on 01 August 2024
This practice is amazing. Whenever we had any health issues, they have been swift at seeing us. My daughter hasn't been well and 30 minute after filling the online firm, she was seen and treatment given. This has been our experience on several occasions and I love that about them. I would recommend this surgery to friends and family. Thank you for your hard work
Visited August 2024
Review titled PARKSIDE GROUP PRACTICE
Replied on 01 August 2024
Dear Ghizlane Thank you so much for your lovely comments! I have shared your feedback with our whole team and it really gave us a boost today. I am so pleased that our online Klinik triage system works well for you and your daughter. Thanks again Michelle Operations Manager
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Review titled Great Practice
Rated 5 stars out of 5
by Anonymous - Posted on 27 August 2024
I have been at this practice for over 30 years and throughout that time the practice has been thoroughly good, in fact exceptional. Recently I used the on line service at around 0720 hrs and I got a call back from a doctor at 0800 hrs and was seen by a doctor an hour later at 0900 hrs. I’ve had similar experiences where a doctor has seen me on the same day and also referred me to a hospital the same day by calling the hospital on my behalf. Many thanks for your excellent service.
Visited August 2024
Review titled PARKSIDE GROUP PRACTICE
Replied on 03 September 2024
Dear patient Thank you for taking the time to feedback. The whole team were delighted to read your comments about the service you have received. It always gives us a boost to receive such positive comments! Thanks again Michelle Gavin Operations Manager
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Review titled Unhappy
Rated 3 stars out of 5
by Anonymous - Posted on 01 July 2024
Found the receptionist who called to be rude. Offered me a now or never appointment for my child 20 minutes before the appointment time. When I said it wasn’t possible, they tried to blame me for not answering my phone earlier in the morning. He’s a newborn baby, I was up all night with him and happened to be getting an hour of sleep when they called the first time. You should still be able to offer me another appointment sometime in the afternoon or the next morning or failing that sometime in the week. Essentially refusing to give me an appointment if I don’t come right now is ludicrous and not in the medical interest of my child. Ended up having to rush out the house without being able to get him or myself properly ready and run with him to the surgery for fear of not getting an appointment at all. And to top it all off, he didn’t get seen until 20 minutes after the appointment time when they told me if I couldn’t be on time then they wouldn’t book me as it would have been a waste of an appointment. Have really never experienced anything like it. I’ve always had good experiences here with the doctors so a huge shame that this receptionist was my first experience of the practise as a new parent. Worrying for the future.
Visited July 2024
Review titled PARKSIDE GROUP PRACTICE
Replied on 23 July 2024
Dear patient I am sorry to hear that you were dissatisfied on this occasion. If you would like to discuss this further, please contact me at the practice. Thanks Michelle Operations Manager
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Review titled Wonderful service
Rated 5 stars out of 5
by Lorna - Posted on 12 July 2024
My prescription was unexpectedly delayed and the wonderful receptionist was able to speak to the doctor and have one printed off immediately. I do not know why it was delayed but I cannot say how fabulous their service was in sorting this out for me.
Visited July 2024
Review titled PARKSIDE GROUP PRACTICE
Replied on 23 July 2024
Dear Lorna Thank you for taking the time to leave feedback. It's great to hear that we were able to sort out your delayed prescription. Comments like this always give us a real boost! I have shared your feedback with the whole team. Thanks Michelle Operations Manager
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Review titled Great service
Rated 5 stars out of 5
by Rebecca Steele - Posted on 09 July 2024
Thank you for a seamless experience of requesting a chest x-ray. I have been unwell with a chesty cough, was prescribed a course of antibiotics and asked to contact the practice if no better. I contacted the practice online by Clinik this morning, requesting an x-ray referral. I received a text this morning and was able to go to Purley Hospital this afternoon and have a chest x-ray. Amazing. Thank you very much.
Visited July 2024
Review titled PARKSIDE GROUP PRACTICE
Replied on 23 July 2024
Dear Rebecca Thank you for taking the time to leave feedback. It is great to hear that you received a seamless experience of requesting a chest x-ray via Klinik! I have shared your comments with the whole team, who were delighted to hear your feedback. Thanks again Michelle Operations Manager
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Review titled Good experience
Rated 5 stars out of 5
by John Law - Posted on 26 June 2024
GP treated me with respect and was courteous, good listener, helpful and understanding. Explained the medicines I have been prescribed and their needs. I was happy and satisfied. Thanks GP.
Visited June 2024
Review titled PARKSIDE GROUP PRACTICE
Replied on 23 July 2024
Dear John Thank you for your kind comments. I am pleased to hear that you are happy and satisfied. We are always keen to hear our patient's views and I have shared your feedback with the whole team. Thanks again Michelle Operations Manager
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Review titled Good practice
Rated 4 stars out of 5
by Nashreen Shamis - Posted on 30 June 2024
The staff is welcoming and the doctors are approachable. They showed kindness with good thorough knowledge which made me feel comfortable. Although awaiting a call from GP to get prescription for my high blood pressure. Been to A&E and awaiting blood test results as they confirmed it will be sent to GP.
Visited June 2024
Review titled PARKSIDE GROUP PRACTICE
Replied on 23 July 2024
Dear Nashreen Thank you for your kind comments. It's great to hear that you find our staff welcoming and our doctors approachable. I have shared your feedback with the whole team. Thanks Michelle Operations Manager
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Review titled Good service
Rated 5 stars out of 5
by Irene Towndrow - Posted on 30 April 2024
I received my appointment via the practice website within approx 10 mins of requesting it. I had not seen this doctor before but she was extremely helpful and listened to me.
Visited April 2024
Review titled PARKSIDE GROUP PRACTICE
Replied on 02 May 2024
Dear Irene Thank you very much for taking the time to leave us feedback. I am so pleased that you found our triage system and doctor helpful. I have shared your comments with the whole team. Thanks Michelle Gavin Operations Manager
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Review titled Great communication
Rated 4 stars out of 5
by Cosmina Smaranda - Posted on 08 April 2024
Recently I have left a negative review for Parkside Group Practice regarding appointments date but I would like to amend it to a good one , as recently I have had the practice support and good communication about my situation and about my concerns. Receptionist was amazing and sorted out all for me !!!
Visited April 2024
Review titled PARKSIDE GROUP PRACTICE
Replied on 09 April 2024
Dear Cosmina Thank you for your updated review. It is much appreciated. I am really pleased that we have managed to work through this together and that you have received good support and communication from Parkside. Kind regards Michelle Operations Manager
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Review titled Disappointed about appointment services
Rated 2 stars out of 5
by Anonymous - Posted on 04 April 2024
I have requested an appointment for my skin problems and the practice offered me one within almost two months!!!! This is absolutely incredible and very disappointing. The reason given was that Easter break brought delays on appointments.
Visited April 2024
Review titled PARKSIDE GROUP PRACTICE
Replied on 09 April 2024
Thank you your feedback. I am pleased to see that this complaint has now been resolved. Many thanks Michelle Gavin Operations Manager