Parklands Surgery
4 Parklands Road, Chichester, West Sussex, PO19 3DTContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled How to treat patients.
Rated 2 stars out of 5
by Bruce Dupee - Posted on 21 March 2023
While on a week's holiday in Austria I fell ill with pneumonia. On Tuesday, I went to the local village gp surgery - no appointment was required. I quickly saw a medical practitioner who listened to chest, etc. Had an ultrasound scan. Had a blood test and protein analysis. Was prescribed with Antibiotics and inhalative therapy decongestants available from the surgery and returned the following day. On Wednesday I was seen very quickly, a further blood test indicated that the infection worsened. Immediately I had an xray in the surgery and was given additional antibiotic. On the Friday I was seen again and was given a letter and xray cd.for my gp With great difficulty I tried to fill out a Parklands Econsult form to my gp. At the second attempt included the letter. I received a message to contact reception to make an appointment on the Monday. My wife went to the surgery to make the appointment and was surprised to be told that they could only be done by 'phone. Although sometimes it can take hours to get an answer I managed to get appointment. The surgery had no 'letter' on their system. Initially reception wanted a triage visit but I said that I really needed to see a Doctor and was told ok. When I arrived I was told that I could not see a Doctor but was seen my another member of staff (not mentioned in the staff list). I was told that the cd xray I had could not be reviewed because it may contain viruses and I would need to go to the local hospital for an xray for which I waiting for an appointment (Tuesday). I was prescribed with 7 days stronger antibiotics. I am aware of the nhs funding and staffing difficulties but the contrast is deeply worrying.
Visited March 2023
Parklands Surgery has not yet replied.
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Review titled Great practice
Rated 5 stars out of 5
by Golga Kahvedjioglou - Posted on 15 March 2023
What a wonderful practice and fantastic staff they went out of their way to help me thank you so much for all their effort and speedy service
Visited March 2023
Parklands Surgery has not yet replied.
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Review titled Extremely poor reception service…
Rated 1 star out of 5
by Natalie Smith - Posted on 20 December 2022
The doctors at this surgery are wonderful and I have nothing but praise and gratitude for them. However, the surgery’s reception and its reception staff are not fit for purpose. The reception staff are incredibly rude, impatient, challenging, ignorant and highly inflammatory towards poorly and vulnerable patients. They treat patients as a nuisance and an inconvenience. This has been going on for years and predates the pandemic, although since the pandemic it has been markedly worse. Nine times out of ten they don’t want you anywhere near the surgery to see a doctor, they seem to want to operate by telephone appointments only. However, they think that they can run a telephone based service without any additional staff to man the phone lines! How can you expect patients to be happy about this when trying to get someone to answer any of the options on the phone line is like trying to get blood out of a stone?! The other day I spent a collective 3 hours desperately trying to get someone to answer the phone to me. I swear you must turn the volume down or off on your phones and then only answer if you particularly feel like it/don’t recognise the number. It got to the point where I had to drive myself and my children to the surgery, despite hardly being able to breathe after having an asthma attack and an active chest infection, and the staff that are there are not on the phones, nor are any phones ringing; they’re just sitting around having a chat and mocking patients. If someone at the surgery could put at least half as much energy into customer service and actually talking to your patients, as you do to sticking up “zero tolerance to verbal abuse towards staff” signs, then perhaps patients and life at the surgery in general would be much more pleasant? If there are that many patients unhappy and frustrated with the service, then you urgently need to consider what you are doing wrong and put a plan in place to fix it. I have never been anything but polite and respectful towards all of the staff at the surgery, but several of the reception staff have been abhorrently rude to me on multiple occasions. You’ll find a severe asthmatic who has had 2 asthma attacks and a chest infection within the last month, barely has the oxygen to move around, let alone start a conversation or even an argument. Please, listen to your patients and do better! Ironically, I have managed to write this review while I am on hold to the surgery for the third time today. It’s been over an hour and counting so far, simply trying to get the medication I need to breathe and keep me alive…and they wonder why patients are so upset.
Visited December 2022
Parklands Surgery has not yet replied.