Parkfield Medical Centre
The Walk, Potters Bar, Hertfordshire, EN6 1QHContact details and opening times
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about Parkfield Medical Centre.
Reviews
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Review titled Awful service
Rated 1 star out of 5
by Anonymous - Posted on 17 October 2024
I just spoke to a very rude receptionist who would not contact the doctor for me, despite the fact that I have been seeing them about the same issue for the last two months. I have been into the practice about this and I’ve had multiple phone calls and they had said to contact them to do further tests if the issue was still there. I called the surgery to explain this and they have been very unhelpful. Avoid this surgery if you can.
Visited October 2024
Review titled Parkfield Medical Centre
Replied on 28 October 2024
Thank you for your feedback. I am sorry to hear that you were unhappy with the service received at Parkfield. If you would like to contact me with more details I will try to help you with this matter. Please email admin.parkfield@nhs.net Kind regards Julie Beere Manager
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Review titled Could not ask more!
Rated 5 stars out of 5
by Mr Stephen Chadwick - Posted on 02 October 2024
Saw a doctor yesterday at short notice. Appointment arranged same day. She was an absolute delight. Very thorough and an excellent communicator. She followed up with a telephone call later in the day as planned. The whole experience was refreshing and demonstrates that this practice can provide at a high service level.
Visited September 2024
Review titled Parkfield Medical Centre
Replied on 28 October 2024
Dear Mr Chadwick Thank you for taking the time to share your feedback, we are delighted that you had such a positive experience. Kind regards Julie Beere Manager
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Review titled Helpful GP Service
Rated 5 stars out of 5
by Amanda - Posted on 17 May 2024
I recently had a couple of weeks whereby I was ill myself as well as my two children and I relied heavily on Parkfield Medical centre for appointments. Parkfield Medical Centre were both friendly and helpful. It is important to remember how busy the NHS are but Parkfield always manage to help me with getting an appointment and the GP's, as well as the administrative staff, are both professional and personable. Thank you
Visited May 2024
Review titled Parkfield Medical Centre
Replied on 17 May 2024
Dear Amanda Thank you for your lovely review, we are pleased to have helped you and your family during your recent illnesses and hope you are all feeling much better. I will share your feedback with the team. Kind regards Julie Beere Manager
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Review titled Caring Practice
Rated 5 stars out of 5
by Mrs Helen Chadwick - Posted on 06 March 2024
Despite general negativity in GP Practices throughout the country I can only provide positivity with my feedback for Parkfield Medical Centre, The Walks, Potters Bar. My experience during this last week with the receptionist, and GP was first class. They were helpful, understanding and prepared to go the extra mile. How refreshing! I have no hesitation in commending the practice.
Visited March 2024
Review titled Parkfield Medical Centre
Replied on 17 May 2024
Dear Helen Thank you for tanbking the time to leave a review. We are delighted to read your lovely comments which I will share with the team. Kind regards Julie Beere Manager
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Review titled Very poor patient service
Rated 1 star out of 5
by Anonymous - Posted on 25 January 2024
Whilst most Dr here are great. The receptionists and the service for getting appointments are not! Walked into the practice to book an appointment for a few weeks time as it wasn't anything super urgent. Was told I had to ring before 8 the next day to make an appointment, which in itself is ridiculous. Took me a couple of hours the following day before I got through, by then all appointments were gone. I tried asking and complaining to the receptionist asking how anyone was supposed to book an appointment if this is how they now ran the system. She refused to acknowledge my question and just kept repeating "call back tomorrow before 8am for an appointment" to the point were I found it incredibly rude and insulting. Although her tune changed when I pointed out the DR had requested this appointment. Trying to use the patient access is also a joke as 9 times out of 10, there are no appointments available and if they are, they are released randomly!!! In short, if you'd like to feel like an unwanted customer like businesses do, come here! If you'd actually like to be seen by a Dr for a medical concerns, I'd recommend registering elsewhere!
Visited January 2024
Review titled Parkfield Medical Centre
Replied on 26 January 2024
Dear Patient, Thank you for taking the time to leave us a review, I'm sorry to hear you have been unable to get an appointment. We offer a wide selection of Face to Face appointments and Telephone Consultations. You can pre-book up to 1 week in advance or book on-the-day by calling at 8am. Alternatively you can use our online E-Consultations that are available from 8am each morning. To sign up for this service please visit our website www.parkfieldmedicalcentre.co.uk co.uk If you would like to discuss this further please do not hesitate to contact our me at the surgery. Yours sincerely Julie Beere Manager
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Review titled Great Practice.
Rated 5 stars out of 5
by Mohsin Sachedina - Posted on 27 April 2023
I have registered with Parkfield surgery, since October 2015. My neighbours recommend me to Parkfield surgery. I find the receptionist very polite and very helpful. I have seen different Doctors at times, but they are all very good to care of their patients. I have no problem getting appointments on the phone and face to face if need be. Overall it's a fantastic surgery.
Visited April 2023
Review titled Parkfield Medical Centre
Replied on 27 April 2023
Dear Mohsin Thank you so much for taking the time to send in your review. We are delighted that you find our practice fantastic. I will share your feedback with the team. Kindest regards Julie Beere Manager
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Review titled Excellent Service from Parkfield
Rated 5 stars out of 5
by Stephen Fraser - Posted on 10 June 2024
About a year ago I visited Parkfield as I had haemorrhoids. The doctor there clearly, and immediately, realised there might be another problem and so referred me to Chase Farm for a colonoscopy. As it happened, I couldn’t go immediately, as I was about to go abroad on holiday. But staff at Parkfield booked an appointment for me whilst I was away, with the result that I had a telephone consultation, the day after my return. This was followed by a colonoscopy, which resulted in a colon cancer diagnosis. I was then quickly treated by robotic surgery at The Royal Free Hospital. A year later, I have had another colonoscopy, which has confirmed the success of that surgery. It was the Parkfield doctor's diligence, in so quickly referring me for further checks, that meant that my treatment was able to go ahead, and has resulted in a complete cure.
Visited April 2023
Review titled Parkfield Medical Centre
Replied on 13 June 2024
Dear Stephen Thank you for taking the time to send in your kind review which I will share with the team. We are delighted to hear of your successful recovery. Kind regards Julie Beere Manager Parkfield Medical Centre