Park View Surgery
24-28 Leicester Road, Loughborough, Leicestershire, LE11 2AGContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great service and doctors
Rated 5 stars out of 5
by Emily - Posted on 21 August 2024
We recently moved to Loughborough from Leicester and after being recommended to go to Bridge Street and having a bad experience there we moved to Park View. The doctors are brilliant, very knowledgeable and make you feel at ease and the reception team are great too, they get you in quick! It has an online appointment system so you don't have to wait in phone queues and have their own in-house Physio so you can access this type of service quicker than waiting on NHS hospital waiting lists. Can't recommend highly enough! My husband have severe mental health issues and finds it hard to get a doctor who understands him but they've been brilliant with him too!
Visited August 2024
Review titled Park View Surgery
Replied on 21 August 2024
Dear Emily, Thank you so much for taking the time to leave feedback. Your positive comments are greatly appreciated by whole practice team. Kind regards, Park View Surgery
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Review titled Unfriendly
Rated 2 stars out of 5
by Nicolas De Steur - Posted on 06 November 2023
I phoned up the surgery to see why the doctor hadn't been in touch for my telephone consultation. I was told the Dr had tried to ring but couldn't get trough . I politely queried this and the receptionist started raising their voice to me ! In the background I could hear people laughing and chatting loudly. I have now seen my phone had a spam alert on the surgery number and had stopped the call getting through . Because someone queries information given doesnt mean they need "putting back in their place " patients shoud be dealt with calmly and politely it's a two way street .
Visited November 2023
Review titled Park View Surgery
Replied on 09 November 2023
Dear Nicolas, Thank you for taking the time to give your feedback. I am sorry to hear you are not happy with your recent contact with the practice. Our reception team try and give the highest quality service to all our patients. If you would like to contact me at the practice to discuss your concerns in more detail, I would be happy to investigate this further. Jodie Thacker Practice Manager
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Review titled Wonderful service
Rated 5 stars out of 5
by Anonymous - Posted on 31 March 2023
My family and I recently moved to this practice, and yesterday was the first time I had to use them for my poorly toddler. From start to finish all staff were incredibly helpful and caring and saw us promptly. From the initial telephone call, to the reception staff and medical students and doctor we saw, everyone was kind, helpful and provided an excellent level of care. Our previous practice always made you feel as if you were inconveniencing them by calling, and that was if you could wait the hour on hold to even speak to someone, and inevitably there were never any appointments, they just sent you to the walk in centre. I am not usually someone for writing reviews, but I thought that since everyone is always so quick to complain, it was important to speak up about the wonderful service we received. It was a very pleasant surprise to be treated as well and as quickly as we were. In the nicest possible way, I hope we won't be needing to visit again too soon, but it is so good to feel we will be in safe hands if we do need to. Thank you Park View, please keep doing what you are doing!
Visited March 2023
Review titled Park View Surgery
Replied on 04 April 2023
Dear Patient, Thank you for taking the time to leave such a positive review. It is very much appreciated by all the team at the practice. Kind regards Richard Kent Business Manager
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Review titled Poor service
Rated 2 stars out of 5
by Jonathan - Posted on 30 November 2022
Incompetent doctors that can't stick to an appointment schedule. They try to diagnose problems through photos, but then don't bother to ring you with the outcome of said diagnosis. You can ring in the morning at bang on half 8, which is when they open. Be 5th in the qué, to then be told no appointments available. If you finally get through, you get bombarded with questions from receptionists who seem to all be registered GPs, who seem to know whether you need an appointment or not. Since COVID all you seem to get from staff on the phone is were busy dealing with COVID patients. You seem to be the only place in the country that still use COVID as an excuse. This practice has extremely gone downhill over the past few years.
Visited November 2022
Park View Surgery has not yet replied.