Park Surgery
St. Floras Road, Littlehampton, West Sussex, BN17 6BFContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Always a fantastic service
Rated 5 stars out of 5
by Sam Cosham - Posted on 24 April 2024
At every opportunity I have had dealing with this surgery has always been met with the utmost professionalism and care, whether this is with the reception team or the clinical team in person. The implementation of eConsult has meant that I am able to submit a request without needing to phone the surgery knowing that someone will call back the same or next day with the next step on how to progress. Lots of surgeries get a bad reputation for lengthy appointment times etc and whilst that is true for minor ailments, when you’re properly ill, you get seen and usually sorted the same day, if not the next day which has been my experience. Thank you
Visited April 2024
Park Surgery has not yet replied.
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Review titled Speedy response
Rated 5 stars out of 5
by Mr Peter King - Posted on 02 January 2024
I phoned the practice this morning, had to wait about 13 minutes to get through which is understandable. Was phoned back later this morning to discuss the issue and was referred to hospital for xrays, received call from Southlands this afternoon and have arranged for xrays to be done tomorrow morning! Great service from the Park Surgery and Southlands as less than 24 hours between first contact with the surgery and getting the xrays done.
Visited January 2024
Review titled Park Surgery
Replied on 03 January 2024
Dear Mr King - Thank you for such a positive review. Our team values all feedback from patients and this will be shared with our team and recognised. Thank you once again and Happy New Year.
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Review titled Used to be great practice
Rated 2 stars out of 5
by Anonymous - Posted on 05 December 2023
Unfortunately, based on my experience, the quality of care has dropped significantly during the last 4,5 years. Apart from the long waits for appointments, the rudeness of staff and dealing with patients in an unprofessional manner is becoming common practice. My gp has always been polite and she would listen to our concerns with patience, but unfortunately not all health professionals employed by the surgery keep up to this standard. Last time my baby was seen by one of the advanced nurse practitioners, I was rudely interrupted while trying to explain what the issue is and raising my concerns, I was mocked and treated in an unprofessional way. This was the second time my baby was seen by the same health professional and the attitude was the same, judgemental, disrespectful, making sarcastic comments about my concerns with no empathy, at times I even felt intimidated and attacked for worrying about my child. I was expecting help, guidance, reassurance, advice and I left the surgery feeling like a failure of a parent and feeling like I am imagining things. A year ago, I had a similar experience with a paramedic who saw my baby, 4 months old at the time, and after expressing my concerns I was told I was a "sensitive mum" and my baby "looked ok" and was not checked at all. Two weeks later, after a few more serious episodes, the baby was diagnosed with cow's milk protein allergy by a doctor at the local urgent centre and the baby was prescribed specialised formula after which his condition improved. The issue was addressed with the surgery on multiple occasions by me and my partner, but never taken seriously by any members of staff. My GP was changed multiple times within the last 4,5 years and on a few occasions I wasn't even informed of the changes. Park Surgery used to be one of the best in the area, but sadly not anymore.
Visited December 2023
Review titled Park Surgery
Replied on 06 December 2023
Dear Anonymous, Thank you for taking the time to leave us feedback on NHS Reviews. We are sorry to hear of your experience and we would like the opportunity to investigate this incident further, so please do consider contacting the surgery's Practice Manager. At The Park Surgery we take all patient feedback seriously, both negative and positive as this give us the opportunity to be able to make improvements to our service where necessary and also for our team to celebrate successes. Your feedback has been noted and taken seriously and this is why we would like to discuss this with you further. You can contact us by telephone, e-consult, email, or, letter - full details are on our website which can be found at www.theparksurgery.co.uk. On our website under the 'Contact us' tab you will find full details of our Complaints Procedure along with details of HealthWatch if you need the services of an Independent Advocate, or, their involvement with your concerns. Once again thank you for taking the time to contact us and we look forward to hearing from you.
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Review titled Long waits for appointments and then cancelled
Rated 1 star out of 5
by Anonymous - Posted on 30 October 2023
After waiting weeks for an appointment it was then cancelled by a text message. Now having to wait over 2 more weeks for another appointment. Terrible service
Visited October 2023
Review titled Park Surgery
Replied on 31 October 2023
Dear Anonymous, we are terribly sorry that you appointment has need to be cancelled - please do contact the surgery and we will be more than happy to reschedule the next available appointment for you. Unfortunately due to GP sickness some appointments have been affected. We thank you for your understanding
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Review titled Poor service
Rated 1 star out of 5
by Anonymous - Posted on 03 August 2023
My son was due to have a medical asked for by the DVLA which he had waited over a month to get . At 9am the morning of the appointment which was at 10.15 , he was phoned , and the appointment was cancelled. He was given an appointment for another three weeks later . He had wasted holiday. I phoned the surgery and explained our frustrations which was met by a very unhelpful receptionist , whose response was if I wasn't happy with the surgery we could always find another . She showed no understanding and was rude .
Visited August 2023
Review titled Park Surgery
Replied on 04 August 2023
Dear Patient, Thank you for taking the time to give us your feedback. Firstly may I apologise for your son's appointment being cancelled on the day, I do believe this may have been due to staff sickness. However, I am very keen to know more about your experience at The Park Surgery so I can address those concerns and implement any improvements. Please would you be so kind to contact the Practice Manager at your earliest convenience and I will endeavour to resolve your complaint. With many thanks The Park Surgery
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Review titled An example of great care in difficult circumstances
Rated 5 stars out of 5
by Anonymous - Posted on 12 January 2023
The NHS is currently falling to bits but every time I need this surgery they are responsive and kind. The receptionists are professional, I was triaged and called back quickly and my issue today has been sorted in 4 hours. I was dreading having to call but I'm really happy with how I've been treated today.
Visited January 2023
Review titled Park Surgery
Replied on 13 January 2023
Dear Anonymous, Thank you for leaving a positive review and recognising the pressures that Primary Care are currently under. We do aspire to always give outstanding person - centred care. I will share this review with the wider team as it will provide them the morale boost they need! Thank you once again and we are glad to of been able to help you.
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Review titled Great care!
Rated 5 stars out of 5
by Abbie Bateman - Posted on 16 February 2023
I don’t often leave reviews but I feel that the staff at the park surgery deserve recognition. When ever I have a medical need, the reception team are friendly and efficient. I often get a same day appointment / advice if the problem needs it. Or I am booked in for a regular appointment if this is more appropriate. The doctors and nurses provide great care and I feel safe in their hands. I feel comfortable and listened to when I see my allocated GP. No problem is to small. Brilliant doctors and service.
Visited January 2023
Review titled Park Surgery
Replied on 17 February 2023
Dear Abbie, Thank you for leaving such a positive review. The clinical and Reception team are delighted they could help you. Thank you once again The Park Surgery