Ouse Valley Practice
London Road, Handcross, Haywards Heath, West Sussex, RH17 6HBContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great Practice
Rated 5 stars out of 5
by Ian Barden - Posted on 30 September 2024
This is aparticular referral to the Dispensary who as a Team that although currently operating under staffing shortages - still maintained for me a 100% Patient service with my Prescription Renewal today 30SEP24 - thank you
Visited September 2024
Review titled Ouse Valley Practice
Replied on 01 October 2024
Dear Mr Barden, thank you for your feedback. I will pass this to the Dispensary team. Kind regards Debbie Isaac Practice Manager
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Review titled Very efficient
Rated 5 stars out of 5
by Anonymous - Posted on 27 September 2024
I came for a blood test. Was seen on time, left 5 minutes later and had the results the same day. Perfect
Visited September 2024
Review titled Ouse Valley Practice
Replied on 30 September 2024
Dear Anonymous, thank you for your feedback, which will be passed to the team. Kind regards The Practice Manager
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Review titled Poor
Rated 1 star out of 5
by Anonymous - Posted on 09 September 2024
I was diagnosed with cancer at my hospital appointment last Thursday I rang the surgery to ask for an appointment to speak to a doctor, I was told I would have to ring every morning to get one. Or I could wait and I would be able to speak with a doctor on the phone which would be a week.Well here we are on Monday and guess what they finally sent me a choice of appointments,wondering why it took days and the earliest appointment is on the 18th so 13 days after diagnosis. Obviously it’s not important nor am I.
Visited September 2024
Review titled Ouse Valley Practice
Replied on 26 September 2024
Dear anonymous, I am very sorry to hear of the concerns that you have mentioned. Please could you call the surgery or email with your details and the Practice Manager would be happy to discuss this with you. Kind regards Practice Manager
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Review titled Wonderful dispensary service
Rated 5 stars out of 5
by Anonymous - Posted on 03 May 2024
Having forgotten to re-order my medication within the recommended timeframe the dispensary team were most helpful, empathetic and kind in expediting my order. Cheery, generous with their time and great listeners. Thank you 'team dispensary'.
Visited April 2024
Review titled Ouse Valley Practice
Replied on 07 May 2024
Dear Patient, thank you for your feedback regarding your visit to our Dispensary Department. I will forward this to the Dispensary Team. Kind regards The Practice Manager
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Review titled So helpful re prescription needed
Rated 4 stars out of 5
by Mrs Mary Clare - Posted on 26 February 2024
Having been given a prescription at A&E recently, I needed it to continue. I had such good service from the Receptionist at the surgery, who made sure the prescription would be continued and be available when my original one ran out. I was very grateful for her help and hope she reads this!
Visited February 2024
Review titled Ouse Valley Practice
Replied on 04 March 2024
Dear Mrs Mary Clare, thank you for your feedback and your kind words. This will be passed to Team. KInd regards The Practice Manager
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Review titled Ridiculous wait time on telephone.
Rated 2 stars out of 5
by Dennis Morgan - Posted on 23 January 2024
Tried to get through on the telephone for the past 3 days. Have tried at various times of day to no avail. Surgery messaged me to cancel an appointment and asked me to call to re-book. Ridiculous situation , and booking on-line is a joke - can't you book nurses appointments and doctors never show any availability. Something seriously going wrong here.
Visited January 2024
Review titled Ouse Valley Practice
Replied on 04 March 2024
Dear Mr Morgan. Thank you for your feedback. I am sorry that you are finding it hard to get through on our telephones, but this is mainly due to patient demand. We can't allow patients to book every type of nurse appointment on-line as there are too many variations. We do have on-line GP appointments, however these are booked very quickley. KInd regards The Practice Manager
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Review titled Offhand, unhelpful, Stress-inducing
Rated 1 star out of 5
by Sheri - Posted on 23 October 2023
I have had to phone to try to get appointments 3 times in the last few weeks. I can't get to see a doctor. The hub doctors appointment I did not get phoned and I was aging given a hub appointment but could not be guaranteed they would contact me. There is one receptionist who is curt almost to the point of rudeness, doesn't explain, orders you to state your symptoms and then says she has no appointments apart from hub and she does this begrudgingly. No friendliness, no empathy. Is she employed so that patients are too scared to phone or does she hate her job?
Visited October 2023
Review titled Ouse Valley Practice
Replied on 23 October 2023
Dear Sheri, Please could you email reception and request a telephone call with me. I would be happy to investigate this further for you. The reception email address is sxicb-wsx.ousevalleyreception@nhs.net
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Review titled What happened to customer service?
Rated 3 stars out of 5
by Anonymous - Posted on 12 October 2023
I called today to book a blood test and a medication review. The receptionist was very offhand with me and simply said there's a waiting list and she needs to message a doctor to find out if I need a blood test. Surely it would be more efficient for the practice to offer blood tests before medication reviews, for those that have conditions that need monitoring, as a matter of course. Otherwise it could potentially mean three appointments when two would suffice. Also, what has happened to the online booking system, there are no appointments available months ahead.
Visited October 2023
Review titled Ouse Valley Practice
Replied on 16 October 2023
Dear Anonymous, the receptionist was correct in what she offered you. The waiting list is reviewed regularly by a GP. If you know you have not been added to the waiting list, please contact Reception to be added to the list for a non urgent - routine appointment. Kind regards The Practice Manager.
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Review titled what's happened to the appointments system
Rated 3 stars out of 5
by Anonymous - Posted on 10 October 2023
I called today to make and appointment to see a doctor, and have been informed that I am on a "waiting list" My query is - when and how will I be informed of my appointment, and if the time is not suitable, do I just go to the back of the list and have to wait again. I realise everyone is under pressure in the NHS, but this is getting ridiculous. If the problem is a shortage of appointments, then perhaps the practice needs to take a long hard look at its fundamental structure and setup
Visited October 2023
Review titled Ouse Valley Practice
Replied on 16 October 2023
Dear Anonymous, Patients that are put on our waiting list are for routine appointments only. Our Senior Receptionist with a GP Partner go through the list regularly and will invite patients in for an appointment via the telephone or via SMS Text. You are not removed from the list if you are unable to make the offered date and time. The demand for appointments is extremely high and if you feel that your appointment is more urgent there are other pathways that the receptionist will offer you. Kind Regards The Practice Manager
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Review titled Online Appointments
Rated 3 stars out of 5
by Anonymous - Posted on 20 October 2023
Having not been able to get through I decided to complete the online appointment form. This worked well and I was texted back the next day with an appointment time. However, the appointment was for that afternoon and I had to call the surgery to confirm. I tried 3 times and was on hold for over 30 mins each time, then having to drop the call as I was at work. Having already had to rearrange my work at short notice day I also had to make up time for the time I spent trying to confirm my appointment. Surely and online appointments should have the ability for an online confirmation?
Visited October 2023
Review titled Ouse Valley Practice
Replied on 23 October 2023
Dear Anonymous, Thank you for your feedback. I am not sure which form you have used, as I do not have your details I can't investigate this further. Are you able to email reception with your details and I will be able to look into this for you. Reception email is sxicb-wsx.ousevalleyreception@nhs.net Kind regards The Practice Manager